EA_Mako Dev Tracker | devtrackers.gg

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22 Feb 18:28 EA_Mako on Support Forums - Thread - Direct

Hey @barrychow54,

Sorry to hear that you're still waiting to hear back about this account. I realize that's quite a while longer than usual, and no one likes to see that you've been unable to play on your account for this long.

With that in mind however, I do see you had resumed your case after it was sent up to our TOS team. Re-opening the same case after it's sent up to be reviewed can remove it from the proper queue and cause delays.

While the TOS team is a bit backed up currently, it looks like this is what is causing the delay in your case.

Please reach back out to an advisor so they can get your appeal ba... Read more

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12 Feb 20:31 EA_Mako on Support Forums - Thread - Direct

Hey @thomasmonachese,

If you're playing on Origin, the PC version of Apex Legends will be using your EA ID, which can be changed here: https://myaccount.ea.com/cp-ui/aboutme/index

While cross play is enabled, There is no cross progression between the PC and console versions of the game, so I'm afraid there is not currently a way to transfer your progress from PS4 to PC.

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10 Feb 22:05 EA_Mako on Forums - Thread - Direct

Hey there,

If you haven't recently used your account and you're finding it's been banned, it's likely that someone else gained access to the account and was up to no good with it. In those cases we would ban the account to stop that activity until we can be sure the proper account owner has control again.

Please be sure you've secured your account and then take a look through the link below to reach out to an advisor. They'll be able to look into getting this fixed up for you, thanks!

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09 Feb 20:54 EA_Mako on Forums - Thread - Direct

Hey @MadieMajor,

The event showed up in-game a little before it actually went live, so there was a short period where the packs were not available to purchase. Sorry for the confusion!

That should be working normally now that the event itself is live, so just let us know if you're still running into trouble with this.

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09 Feb 18:22 EA_Mako on Support Forums - Thread - Direct

Hey all,

Thanks for the reports! As mentioned, this is a bug the game team is currently working to address, so please hold tight on any other purchases until those prices show up correctly.

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05 Feb 20:32 EA_Mako on Forums - Thread - Direct

Hey @aniqogata,

If your account was hacked and used for any activity that violates our User Agreement, it may be banned to prevent whoever got into the account from continuing that behavior.

You'll want to go through the steps below to make sure you've re-secured your account before we can look into restoring access for you.

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EA_Mako

22 Feb

waiting for 5 weeks for the case and no response

12 Feb

Converting from PS4 to PC issues

10 Feb

Banned off of EA for a game I have never played.

09 Feb

Can't buy anniversary event pack

Anniversary Event - 50% off crafting discount not applied

05 Feb

My account was hack and now EA want to banned my account?

Next takeover

Getting Banned for no reason at all (never cheat or do anything illegal)

19 Jan

SW Squadrons Uninstalled itself and i can't download it again

15 Jan

SW Squadrons Uninstalled itself and i can't download it again