EA_Mako

Hey @KrMees,

 If you have sent in a support ticket, you will definitely be receiving a reply. Our Terms of Service (TOS) team that reviews all account actions such as this one is a bit behind currently so it is taking longer than they'd normally like to respond, however I do see see your case is still in their queue and should receive a reply via email as soon as they finish the investigation.

While I can't speak to any particular details about their findings, one thing I would definitely suggest is making sure your ...

Hey there,

If you haven't recently used your account and you're finding it's been banned, it's likely that someone else gained access to the account and was up to no good with it. In those cases we would ban the account to stop that activity until we can be sure the proper account owner has control again.

Please be sure you've secured your account and then take a look through the link below to reach out to an advisor. They'll be able to look into getting this fixed up for you, thanks!

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Hey @aniqogata,

If your account was hacked and used for any activity that violates our User Agreement, it may be banned to prevent whoever got into the account from continuing that behavior.

You'll want to go through the steps below to make sure you've re-secured your account before we can look into restoring access for you.

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