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@RaginKavu That is great news!
I know restorations for in-game Apex purchases can be a bit limited even in these situations, but I'm glad to hear you were able to get that ban overturned.
Thanks for dropping by for the update and have fun in-game!
@RaginKavu That is great news!
I know restorations for in-game Apex purchases can be a bit limited even in these situations, but I'm glad to hear you were able to get that ban overturned.
Thanks for dropping by for the update and have fun in-game!
Hey @iLoveJihan,
We don't currently have any updates to announce regarding iOS support for Apex Mobile, but it is coming!
We do plan to launch a page in the future that allows you to pre-register for the game and sign up for news about the betas.
For now that is all the news we have, so feel free to check the latest update here and by following ...
Read moreHey @RobloxLover27!
Glad to hear that you were able to re-secure the account.
Now that you've done that, you'll just want to reach out to an advisor so they can have that ban reviewed by our Terms of Service (TOS) team.
You can find more information on how to reach them over at the ...
Read more@Looneyshadowdog This is being looked into, actually!
While he mentions it's likely still a ways off, this is something the Game Director has commented on over on Reddit: ...
Read moreHey @eternumashes,
I can definitely understand you'd want to take every possible avenue to try and get an account back, especially one that you've invested so much time into.
There is not a way to speak with the TOS team directly, as they take some time to fully investigate each appeal before making a decision. That includes going through our records for the account activity that led to an action and the history of the account as well.
These decisions are ultimately based on what the records show happened and the history of behavior on an account. That helps keep things consistent to make sure ev...
Read moreHey @BB4H_SeNsAi,
Sorry to hear about this situation, though I'm glad you were able to get the account back here.
Just to clarify a bit more on this situation, an account would not be banned because you had weak credentials. The account would be banned because it was being used for activity that violated our User Agreement.
After this was appealed and the action was reviewed again, the Terms of Service team was able to determine that activity was linked to someone else gaining access to the account. This let them remove the ban after determining that you were the one with control over the account...
Read moreCompletely understandable and I appreciate that you're trying to take precautions @RaginKavu.
Our Terms of Service (TOS) team is in charge of any account actions, so in the event your account is banned, you would need to reach out to them to have that reviewed. That's not something we're able to pre-emptively block, though if you've already taken steps to re-secure the account that should certainly help.
If that becomes necessary there is a webform you can use as well, so that may have better luck if you're not seeing a live chat pop-up appear.
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Hey @RaginKavu,
From what you mentioned here, it definitely sounds like someone else may have gained access to the account.
I do see you've added an authenticator and reset passwords, which is great. I'd also recommend going through ...
Read moreThanks for the report @youngsplit1017. We are investigating this issue and will be providing updates in this thread as we have them, so I'm going to lock the current thread....
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Hey @Deke96,
If you had to reset your password before you could get back into the account, it definitely sounds possible that someone else had accessed that and caused the ban.
You'll want to reach out to an advisor with the steps in this article to get...
Read moreHey @Ka1ips0,
If an account was banned and you're not finding an email about that action, you can reach out to an advisor with the link in my above post to have them look into this for you.
Hey @MasterCatsTH,
You should have received a bit more information at the registered email address for your EA Account.
This is not something we're able to change on the forums, however if you didn't get that email and would like to get more information or appeal this ban, please reach out to an advisor.
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Hey @Ace_DeathShot,
You can find our information about setting up a tournament here: https://www.ea.com/games/apex-legends/community-tournament-guidelines
If you still have questions about setting up a tournament after that, there is an email address...
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Hey @Death_Sakurasou,
I'm afraid we do not investigate banned accounts on the AHQ Forums.
Please reach out to an advisor and they'll be able to take a look at the account and make sure this is reviewed by our Terms of Service team.
You can find more information on this here: ...
Read moreHey @shawnshendertech,
We're not able to address missing shards via the forums, I'm afraid.
Please reach out to an advisor and they can take a look into the account for you and see what's going on with those. You can find more information on how to reach them over at the EA...
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