EA_Mako

@JJayhawk2024
If that turns out to be the case, you're welcome to send in a second appeal to have a separate person from the Terms of Service team look through everything again.

Ultimately the decision for an initial ban and any appeals are based on what we can verify in our records for the game and account activity.

That's something that can only be done by the TOS team and they'll have the final say, so it really just depends on what they find in their review(s).

Hey @iPyromix, besides the fact that it is a pretty trivial matter to change an IP address to get around theoretical limitations like this, limiting account creations based on IP address would also affect perfectly legitimate situations like family members, roommates, college dorms, and so on. This in particular is fairly unlikely to change.

 

That said, one change we have made recently was to update the available reporting options in-game. Keep in mind that sometimes people just have a good game so performing well doesn't automatically make someone a smurf, but if you do run into a player that you feel is clearly in that category, t...

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@xdissoul1 Excellent, thanks for letting us know!

Hey @Midnight9746, 

 

The changes to the Bocek and Spitfire are still set to go live a bit later today and aren't tied to the earlier client patch. 

 

If you're testing things in the firing ran...

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Hey @xdissoul1,

 

Depending on the code that was claimed, you may need to log into Apex through Origin if those coins still haven't appeared in Steam for you.

 

Did you buy the coins from the in-game store or did you purchase a code somewhere else?

Hey @1UpHere,

 

We did see a few situations where the battle pass purchase went through multiple times during the earlier connection issues. 

 

If that's the case here an advisor can help get those missing coins returned, so please reach out so they can check into this further for you.

 

You can find more information on how to reach them over at the ...

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Definitely appreciate that you're trying to look out for fellow players, @Pure_Funk_Nugget. 

 

It does sound like Moongrave is acutely aware of their specific situation and how various effects affect them, so I don't think we need to delve into their personal situation further here.

 

Since we did get some direct confirmation from developers this is being discussed with the team, we'll leave that feedback here and close up this thread for now, thanks everyone.

...

Hey @Moongrave,

 

I did see this pop up in the Apex subreddit earlier, which did receive a ...

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Hey @Croftr,

These items going missing is a temporary side effect of the ongoing issues we're working to address.

Those should show back up for you once we've resolved the connection issues, sorry for the concern.

Hey @wnzk46,

 

Sorry to hear those coins haven't shown up for you yet. It's likely some purchases may have a slight delay due to some marketplace issues we're...

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@Hi_its_LJ  We absolutely pass along feedback from the posts and discussions taking place on the forums!

 

This is super clear and concise, thanks for the well written post! 

Hey @loganladowsk,

 

The schedule you're referring to on the site was the original plan, however a number of the game modes ultimately needed to be taken down to address some issues.

 

Respawn cla...

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