EA_Mako

Hey folks,

 

Please check the latest update from Respawn below, and thanks for hanging in there while we're working to get this cleared up.

 

 

Hey folks,

 

We're tracking a number of additional reports of this happening as well.

 

We've passed along the reports and the team is currently investigating, thanks for making sure we were aware of this issue!

Hey folks!

 

We have seen some other reports of the Rev Shell not tracking damage appropriately.

 

This has been passed along for investigation, thanks for the posts to make sure we were aware of the issue!

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Under investigation. Accepting as solution for visibility purposes only.

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Hey everyone,

 

Thanks for the reports about the performance on Switch since the update.

 

This has been passed along for further investigation and we'll update the thread with any new info as we get it.

Hey folks,

 

Thanks for the posts!

 

We've seen other reports about the damage not properly tracking in this case as well.

 

This has been passed along for investigation, thanks for making sure we were aware! 

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Under investigation. Accepting as solution for visibility purposes only.

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Thanks for making sure this was brought to our attention folks!

 

We've seen this affecting a handful of similar challenges as well and have passed it along for further investigation. 

 

We'll update the thread once we have any new info, thanks for hanging in there in the meantime.

Hey @RabidRatGaming,

 

If you were advised to make a bug report post, please be sure to head over to the bug report section here to make a new topic.

 

That will prompt you for some additional information to make sure we gather all the necessary details to have the situation investigated, thanks!

 

As far as the coins themselves, if you still haven't received coins you'll need to continue speaking with sup...

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Hey @Ice_Queen_Kallen,

 

We haven't had any new updates to share on cross-progression I'm afraid, though work on that feature has continued.

 

Once we're ready to reveal more information we'll be sure to let everyone know, but in the meantime this thread is being locked to prevent necroposting as it's quite old.

Hey @duffyfunk3,

 

You should receive an email with some additional details whenever there's an action on your account, such as a ban or suspension.

 

Since you haven't played in a while and may not be sure when that showed up, it would generally be best to reach out to our Terms of Service team directly to appeal the ban.

 

You can follow these steps to create an appeal: ...

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Hey @mckeesport777,

 

If you feel a ban was incorrect, you'll need to appeal this with our Terms of Service team. We cannot make any changes to your account status here on the forums.

 

Please see the steps below for more information to get an appeal started.

 

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-a...

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Hey @im_Wisdom,

 

If you believe a ban was applied to your account incorrectly, you'll want to appeal with our Terms of Service team using the steps linked below.

 

Get information about your account lock, ban, or suspension (ea.com)

 

We're unable to discuss or change any account details on the forums, but once you appeal above our ToS team...

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Hey there,
 
This thread is quite old and is being locked here to avoid further necroposting.
 
If you're having trouble receiving the content from a code that was redeemed on your account, you'll want to reach out to support so they can check into this further.

Hey @k14lb3,

 

An heirloom refund / swap feature of some sort is certainly a request we've seen, though currently I'm afraid that's not possible, sorry.

 

We'll certainly continue to pass the sentiment along, but that's sadly not something we can manually swap out either.

Hey @icranmer1,

 

If you're also having this issue, you should try a password reset of your EA account specifically to get this cleared up.

 

How to reset your expired password (ea.com)

 

If you run into any trouble with that reset, you'll need to get in touch with s...

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Hey @TariqDestroys,

 

Did you receive the other cosmetics from that bundle, or are those missing as well?

 

If you've restarted your client but those are all still missing after you sign in, it would be best to get in touch with support directly so they can take a look at the purchases.

 

Be sure to have these screenshots available, then ...

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Glad to hear it @xQueenyBee, thanks for letting us know what worked!

@xQueenyBee 

Can you confirm that you're trying the exact steps below, rather than creating a case from another page?

 

These steps have no drop-down menu to select a platform, so if you follow them it should allow you to create a case.

 

If you're still seeing that, try signing out of your account or using an incognito mode window before going through the link below again.

 

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If you ...

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Hey @Wensputjee,

 

If you're unable to use these steps to re-link the correct accounts for any reason, you'll need to get in touch with our support team directly so they can help out.

 

If you ... Read more

Hey @xQueenyBee,

 

Sorry to hear you no longer have access to your old account!

 

You're right that this will need to be handled through our support team, as we aren't able to discuss your account details or make any changes here on the forums since these are public boards.

 

I'd definitely suggest checking through as many of ...

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Hey @8vghw203p21g,

 

If a name resulted in an action being taken on your account, please don't repeat that here either.

 

We're unable to assist with any ban-related issues on the forums, so if you believe your account was actioned incorrectly you'll need to appeal with our Terms of Service team using the steps below.

 

...

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