EA_Mako

EA_Mako



27 Mar

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @GekoPixie,

 

With the exception of the first couple seasons, Ranked Dive Trails only lasted for the season after they were earned. 

 

At this point the ranked rewards no longer include a dive trail, but dive trails earned for Season 17 would only be available during Season 18. 

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26 Mar

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey everyone,

 

This is something we're seeing affecting a number of others as well, and we're currently investigating. If we get any additional details we'll be sure to provide those.

 

Thanks for posting to make sure we were aware of the situation!

Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey all,

 

Ranked queue is disabled shortly before a new patch goes live to make sure there's no crossover with the update.

 

The patch should now be available, so please try updating and connecting again after this point.

 

Additionally, we are aware some players are having issues connecting or may otherwise be seeing server errors getting back in currently. We're looking into the situation, thanks folks!

Mako.png

24 Mar

Comment
    EA_Mako on Support Forums - Thread - Direct
Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:   Read more

21 Mar

Comment
    EA_Mako on Support Forums - Thread - Direct

@CaptainBasculin 

This is now set to be corrected with the next update this coming Tuesday, March 26th! 

Check the blog below for the full patch notes, thanks!

 

Rule the underground in the Shadow Society Event (ea.com)

Mako.png

20 Mar

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Drng205,

 

Sorry to hear those coins have not shown up for you yet.

 

This will be something our support team needs to help address, so please grab these screenshots of your purchase information and then ...

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17 Mar

Comment
    EA_Mako on Support Forums - Thread - Direct
Hi @aSaZein,

We wouldn't have any other options at this point, sorry. As mentioned above, only our Terms of Service team can review these and once they've declined to remove a penalty multiple times, that will be final.

Locking the thread here as there's nothing more we can do on the forums. Mako.png

13 Mar

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @aSaZein,

 

An appeal with the ToS team is the only method to have these actions reviewed. 

 

If our Terms of Service team has completed multiple reviews and declined to remove the penalty, there will not be a way to unban the account.

Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @aSaZein,

 

If you've created that many appeals and they have been declined, I'm afraid that would be final.

 

This is not something we're able to change here on the forums either, sorry. 

Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @aSaZein,

 

I'm afraid we cannot review or change any account bans or suspensions here on the forums.

 

If you believe an action was taken on your account incorrectly, please feel free to create an appeal here for our Terms of Service team to review. 

 

It sounds like you may have contacted support or created an appeal once, but you're a...

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12 Mar

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @7686006,

 

I can understand you're trying to find an alternate channel to get some additional information, but I'm afraid we are not able to discuss any details about an account here on the forums.

 

The only place to appeal an account action will be through our Terms of Service team with these steps

 

If you've already gone through t...

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Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Freyouz,

 

You're welcome to submit an additional appeal, but aside from that there is not a means to speak directly with the Terms of Service team.

 

They review appeals based on whether the chat was a violation of o...

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Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Freyouz,

 

All appeals are reviewed by actual members of our Terms of Service team. 

 

This isn't an additional action or flag for your message, it just looks like they hadn't included the description in the reply itself.

 

If you have the option to leave feedback from your Case History page that may be worth checking, but you're also welcome to submit an additional appeal so a different member of the ToS team will review the ...

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11 Mar

Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Az_Sam_Hz,

 

I've edited your post to remove the attached images as they showed your email and other personal information. Please be cautious with what you're sharing here as these are public forums visible to anyone.

 

Regarding the coins that haven't appeared, you would need to continue working with the support team if you're still having trouble, as we cannot make any changes to your account or verify purchases via the forums.

 

Please be sure you have the ...

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Comment
    EA_Mako on Support Forums - Thread - Direct
Completely understandable @Freyouz, we've all been there at some point. Glad to clarify before anything permanent in this case!

Another option to consider is checking in-game for the voice-to-text feature, as that will generate text from the in-game voice chat and may make those situations a bit easier to report if necessary. Mako.png
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Freyouz,

 

If you've put in an appeal using these steps and categories, you shouldn't need to resume the case. That's more of a general option for cases in general rather than anything specific to an appeal. 

 

Once the appeal's been put in, our Terms of Service team will review what was actioned and will reach back out via email to let you know the ...

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Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @Content14,

  If you don't recognize or have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.   If you create a new case here and select Game Support > The EA app > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so ... Read more
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @iTzzPHOENIXYT,

 

You won't be able to link a Steam account to an EA account that has already had a different Steam linked. Each EA account can only have one other account of each platform linked over its lifetime.

 

If you're having trouble accessing the account, you'll need to get in touch with support so they can help make any needed changes to get you logged back into the account itself. 

 

If you create a new case here... Read more
Comment
    EA_Mako on Support Forums - Thread - Direct

Hey @cfdd4a2a1d3df820,

 

I'm sorry to say, gifts cannot be returned or refunded once they're sent. 

 

Please feel free to check our article here for more information about the gifting process, however I'm afraid this is final once the gift is sent.

Mako.png... Read more

10 Mar

Comment
    EA_Mako on Support Forums - Thread - Direct
Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:   Read more