EA_Mako

@Shreckoncrack 

Gotcha! Hopefully that was just a temporary issue while everyone was loading up the new update, thanks for letting us know it's cleared up for you.

 

If that does happen to reappear definitely let us know! 

Locking the thread down here as it's not something that can be addressed on the forums, thanks all.

Hi @darumaWMA,

Afraid that would not be possible for us to provide via the forums, or if you've not heard back from the tournament team, sorry.

You're welcome to try reaching out via the email again, but currently the available functionality for everyone would be what's included in the Custom Lobby options at the moment.

We're happy to pass along feedback on the other options you'd like to see, though that's not something I would expect to see change in the near future.

Hey @Lgs-lazy,

 

Are you still running into this issue?

 

Please be sure you have the Steam overlay enabled as this can cause issues making in-game purchases if disabled.

 

The Steam support page here has more information regarding getting this option enabled if needed.

Hey @darumaWMA,

 

As @XHelperZ  mentioned, the Custom Lobby option is now available directly in-game, and you'll no longer need to reach out to the email from that page for approval.

 

There are minimum player requirements depending on the mode you're trying to play, but aside from those you should be able to create your own Custom Lobbies at will to play with your subscribers. ...

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Hey @iamalittlefrog,

 

I'm afraid we are unable to assist with account issues like this on the forums.

 

Typically speaking, in-game purchases like this will be final and not something our support team is able to reverse.

 

You can reach out to support directly to see if they have any alternative options available, though this is generally not an option unfortunately.

 

You can find more information on how to reach support over at the ... Read more

Hey @itsfynnion8,

 

Sorry to hear about the trouble you've been having on your new system.

 

I'm afraid we cannot make any changes or discuss account details here on the forums, nor would we be able to provide or allow information regarding bypassing any account actions to take place here.

 

I do see you've already mentioned creating an appeal...

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Hey @luk333,

 

I'm afraid we cannot make any changes to your account on the forums, including linking or unlinking any other platform accounts.

 

You can follow these steps to look into unlinking an account, though please be sure to check the additi...

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Hey @320bee14dc2ab5bf,

 

Any ban you're seeing would be applied to the account itself, so simply using a new or different computer wouldn't allow you to enter the game from a banned account.

 

If you believe the ban was applied to the account incorrectly, you'll need to appeal that action with our Terms of Service team using the following link.

 

...

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Hey @Autisticpanda3,

 

Sorry to hear about the trouble you've been running into with your account name.

 

We are not able to discuss or change any details about your account or the action taken here on the forums as these are public boards. 

 

That said, one other thing to consider is that when a name is reported, we also have to take into consideration how it's commonly used or viewed by other members of the community, even if that may not be the intention.

 

Whether that's the case in this situation I wouldn't be able to say, however it's worth noting.

 

As far as the ac...

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Hey @Salosieppo,

 

Aim assist is not adjusted depending on your account age or experience, nor is there any sort of "black list" preventing certain accounts or gamertags from winning.

 

Unlinking an account can occasionally lead to various in-gam...

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Hey @dotrat116,

 

If you've been running into this issue when attempting to link your account, it sounds like that may already be linked to an older, separate account.

 

Our support team would need to take a look in that case t...

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Hey there,
 
This thread is quite old and is being locked here to avoid further necroposting.
 
Feel free to create a new thread if there's a subject you're wanting to discuss that doesn't have a more recent topic, thanks!

Hey @amrashka,

 

Dive trails are temporary and will only last the season after they're earned. 

 

A season 12 Dive Trail would have been available during Season 13, but now that we're in Season 16 you'd only have access to whichever Dive Trail you may have earned for Season 15.

 

At this point it would be normal not to have access to a Season 12 Dive Trail I'm afraid, sorry for any confusion. You can check out ...

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@Viviiisect

Glad to hear those came through, thanks for the update!

Hey @the-boss7303,

 

Thank you for the feedback, though I've edited the post to remove any player names as we cannot address these types of reports via the forums.

 

• Don't "name and shame." If you see a suspected cheater, please ...

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@Viviiisect 

 

Please be sure to contact support for assistance in this case, as we're unable to make any adjustments to your account or coin balance from the forums.

 

They'll need to verify this proof of purchase information before continuing, so please be sure to have ...

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Hey @Lord_AzZam,

 

Do you have any other peripherals currently plugged in, such as headphones, chargers, or a wireless dongle? Can you try disconnecting everything aside from the controller you're using to see if that makes a difference when trying to sign in?

 

Aside from that, I'd definitely suggest going through these t...

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Hey @Blazinown,

 

I believe there may be some confusion with these packs. They don't actually contain Apex Coins, but rather the Crafting Metals in-game currency.

 

The last of these packs I see being opened back on March 3rd contained 600 Crafting Metals which were added to your account correctly.

 

Fortunately it doesn't appear anything went missing in this case, and you should have those Crafting Metals still available to use.

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