EA_Mako

@HighPingAbuser 

 

There's no need for the chat log here, because that doesn't change what we're able to do on the forums.

 

If the code was not purchased from an authorized retailer (which can be seen in the link above), you'll need to speak with the retailer where this was purchased.

 

If it was and you're having trouble with it, you'll need to speak with our support team. Please feel free to leave feedback on prior cases from your case history page here if you've been directed otherwise, as that's unfortunately incorrect.

 

We cannot help with thi...

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Hey @MagicalFlandre,    If you had linked a platform to the wrong EA account, you'll want to reach out to our support team directly so they can help update those account details.   If you create a new case here and select Game Support > EA Account > I want to update my EA Account information, you should b... Read more

Hey @HighPingAbuser,

 

If you spoke with our support and they directed you here, I'm afraid that's incorrect, sorry about that.

 

We cannot make any changes on the forums, including adding coins or verifying a code.

 

You'll need to either speak with our support again, or if the code was not purchased from an authorized retailer you'll need to speak with them about a replacement instead. 

Hey @HighPingAbuser,

 

There are a couple options for this, though I'm afraid we cannot make any changes for you here on the forums.

 

If you need to get in touch with our support team, please follow these steps to open a case so they can take a look. 

 

Please keep in mind that depending on ...

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Hi @K9X_Anas,

If the account has been permanently banned and our Terms of Service team has declined to make any changes or remove the penalty, there is nothing else to do.

There will be no way to remove or change the ban on this account, and we have no other options to try and change this aside from our Terms of Service team, who has already made the final decision.

Hi @K9X_Anas,

If our Terms of Service team declined to make any changes including a reduction, that won't be something we can do here either, sorry.

Hey @K9X_Anas,

 

I'm afraid if our Terms of Service team has reviewed this multiple times and declined to remove a penalty, that will be final.

 

This is not something we're able to change here on the forums or anywhere else aside from the ...

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Hey @lukysek,

 

Generally if you're unable to access the various menu tabs and your currencies are flashing or unavailable like this, it means your client is having some trouble communicating with the servers for one reason or another.

 

Which platform are you playing on? If you're on Steam or EA app, you can try verifying file integrity or repairing the game before restarting...

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@Gr3EK_G0DD

I don't have any additional information to share just yet, sorry.

As soon as that changes we'll be sure to let everyone know, but at the moment we're still checking into this.

Thanks for hanging in there in the meantime.

Hey @aydenbb,

 

We're aware this still hasn't been made available for Xbox, thanks for the patience while we're working on it! 

Hi @Vidrir,

I've sent you a DM here on AHQ with a few more details, but this should now be corrected.

Thanks again for hanging in there while we were getting this fixed up!

Hi @fuze1971,

I've replied to the DM you had sent, please check your messages here on AHQ and get back to me there when you get a chance. Thanks!

Hey @Yuki2711L,

While I see you've mentioned you're sure this is the right account, it may be worth checking any other accounts or emails you may have used in the past.

 

This particular account was not even created in 2023, so if you had played prior to this year it would have been with a different account.

Hey @Dark3stZ3us, sorry to hear you've had some trouble getting back into your account.

 

It would be best to speak with support directly in this case so they can take a look through the account and update any necessary details that could be causing an issue here.

 

We are unable to make any changes for you via the forums, but if you ...

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Hey @Vidrir, thanks for the post to bring this to our attention.

 

We're not able to dig into this on the forums directly, but I've passed this along to be checked into further.

 

Thanks for the patience while we're investigating.

Hey @yolllpp,

  If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details.   You can create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account to get in touch with the support team so they can check into this with ... Read more

Hey @PixelzEge,

 

I'm not sure when the video you saw claims this took place, but we are required to disclose breaches of that nature and you'd be able to find the news here if that were to take place.

 

The most recent incident would have been ...

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Hey @CotitoCalvo,

 

Did you see any errors or notifications when sending the gift?

 

Your friend should just have the gift appear in their inventory, though there will be a notification just serving as a reminder they received something. 

 

Restarting their game may also help if it hasn't appeared right away. Please ...

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Hey @Mayslikely,

 

I've sent you a DM here on AHQ to verify a bit more information as it doesn't seem your account received the earlier fix for this issue.

 

Please take a look at your DMs in the top-right and get back to me there when you have a chance, thanks! 

@MrKredK 

 

The only way to access those would be if the account ban were lifted. If that's already been appealed and the ban was found to be legitimate however, then I'm afraid so.