EA_Mako

Hey @jokool_aid,

We have seen this mentioned a few other times as well, and the fact that the PS4 report options can be limited or missing has been passed along to the team.

While not ideal, you can also use the webform below for reports in the meantime, thanks!

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@TheApexLegendNub is correct!

 

Those were half price previously due to the Anniversary Event, but things are back to normal this time around.

 

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First, the crafting costs for the skins are returning to t...

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@MrMonStrik
If multiple cases are opened about the same subject, the team will typically make sure one is sent to our TOS team for review with all the relevant information, then close others as duplicates.

Do note that the case has been sent to the TOS team, but that simply means it is waiting in their queue, not that they have been investigating it for the entire time. They will need to work through all the other cases that were submitted before yours, which is delayed currently due to high volume.

Those are handled in the order in which they were escalated to our TOS team, I appreciate the patience. ... Read more

@Varidex Ultimately we're only able to use our own records to determine whether someone else has accessed an account, so we really wouldn't be able to use screenshots or video as proof.

That should typically be fairly apparent to an advisor looking through our records, but it's certainly possible something was missed.

You're welcome to reach out and have a new advisor take a look over the account so they can see what can be done here.

Hey @Varidex,

 

I'm afraid we cannot address account related issues via the forums. I do see you mentioned speaking with multiple advisors already, but reaching back out if you still have concerns would be the best way to have this looked into again. 

 

Aside from making sure you've taken steps to ...

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Thanks for taking the time to make that comparison @Balladalidila!

 

@RXYRP While that illustrates it isn't always straightforward to tell just by watching someone, please do feel free to file a report if you have suspicions and our team can certainly still take a look. 

 

I'll defini...

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Hey @MrMonStrik @Couchofheaven,

 

If you have already created a case that has been sent up to our Terms of Service (TOS) team for review, then I'm afraid you will just need to wait on them to reply.

 

The TOS team is the only one able to review bans on an account, so we're unable ...

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@Boomstar139 We would need to be able to verify the account you're trying to access, so typically sending a code to a separate account won't help us do that.

I would definitely suggest reaching out to an advisor so they can see what other verification can be done, though!

@TheApexLegendNub That's a slightly different situation. If you're unlinking accounts that can result in a loss of progress in some cases.
https://help.ea.com/en-us/help/account/unlink-gaming-accounts-from-ea-account/

Just updating the email address for... Read more

Hey @Boomstar139,

 

If you no longer have access to the email on your account, please reach out to an advisor. This is not something we're able to assist with on the forums, but after verifying some information about the account an advisor can help get that updated for you.

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Hey @Piguelo15,

The team is taking longer than usual to reply currently due to higher volume, but if you've submitted an appeal they will get back to you.

Please keep an eye out on your email for that as it's not something we can directly address on the forums, thanks!

Hey @TheGrimmGamer777,

 

I took a look just to be sure, and can confirm your case is in the right queue to be reviewed by our TOS team. Beyond that I'm afraid we don't have any additional insight or an updated ETA to provide, sorry.

 

Our TOS team is a bit backed up currently but will reach out via email as soon as they get to your spot in the queue. In the meantime I would definitely be sure to ...

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