Hugo

Hi @MilkSteak, could you please try to uninstall the mods and delete the mod folder and mod list file first, or backing it up somewhere, then verifying the integrity of the game through Steam, and lastly trying to play on a server without mods to see if the issue persists?

Hello @Fingerman, thank you for your report, we’ll be sure to forward this issue to the developers.

Hello @Skalla-Hrafn, could you please provide the exact location for the area where this is happening?

You may either provide a screenshot of the in-game map pointing at the location or use Ctrl+Shift+Alt+L to get the world coordinates while standing on it.

Hello @Catspaw, if you suspect one or more players might be abusing an exploit, either having their followers getting inside your base or dealing unusually high amounts of damage, be sure to send us an infraction report through Zendesk containing irrefutable evidence of the acts, preferrably provided as video:

Hello @Lionsraws, please reach out to us through Zendesk to report any issues with Official servers:

Hello @wuesPL, to report issues with Official servers please reach out to us through Zendesk, as detailed below and be sure to include the server number:

Hello @SindeeSyringe, we’ll be sure to forward your suggestion on providing temporary increased rates as soon as the parity patch comes through.

Regarding server-specific issues, we’d really appreciate it if these could be directed to Zendesk rather than our forums, as detailed below:

It’s yet to be determined if the corruption was caused due to a game or hardware issue, this is still being investigated and measures will be taken accordingly, apologies for the inconvenience.

Hello @ConanBoDk, apologies for the delay in our response and for the loss of items and progress you’ve been through, unfortunately, we’re unable to offer any assistance with the restoration of items.

As mentioned in another thread, we’re currently working on the parity patch for consoles and also on addressing the server stability issues to prevent unfortunate situations such as this one.

Thank you for understanding.

Hi @Treeyou_anyone, we’ve verified that the database from that server became corrupted and have restored an earlier backup that did not result in crashing the server.

Unfortunately, corrupted databases are non-recoverable so the server had to suffer a slight rollback.

Hello @jessetznksy, welcome to the forums, could you please specify the server you’re having issues with?

Could you also try to rebuild the PS4 database and ensure that your console is on a wired connection?

Server restarts are automatically triggered once every 24 hours per server (with a slight margin due to the process taking more time to complete due to database size), and we actively monitor servers for unusually long uptimes.

Regarding the connectivity issues being experienced and reported, we’re forwarding all feedback we get and are currently looking into this matter internally, as detailed in another post:

Hello @Aeonra, welcome to the game and the forums!

The sandstorm issues are currently known and should be addressed in an upcoming patch.

Regarding the harvesting issues, these usually happen due to sync issues between server and client, and they are aggravated if the server is under unusual load (ie. host connectivity issues, network attack, unusually large database with a high online player count).

We’re working on a parity patch for console that will include a considerable amount of fixes and optimizations which should help mitigate the frequency of these occurrences.

Lastly, thank you for the kind words, the game might’ve aged but we’re committed to continue improving it and adding new content, and we hope that you enjoy your time spent in the Exiled Lands (and the...

Hello @Countryartist, thank you for reaching out, we’ve noticed that servers in this server’s cluster have not had their automatic daily restart triggered, so we’ll be looking into this matter as the absence of the daily restart may result in issues such as the one you’re reporting.

Hello @UnbreakableMare, NPC and resource spawns should only break if there’s player land claim overlapping their spawn points.

Do note that player claim has no limits as far as vertical space is considered, meaning that if there’s a claimed area on top of a mountain, caves beneath will be under that claim’s influence, as an example, so be sure to verify if there are any player built structures on top of the cave’s area.

Hello @Vampira246, we’re currently working on the parity patch for consoles and while also optimizing the game and its assets to improve its performance for the last console generation (PS4, XBONE), as well as application-level security and stability fixes that will improve conditions for online play.

We’ll be sure to share a date or any relevant news as soon as we have them.

Hello Exiles, we’ve just released a hotfix for the white texture issue present on the Isle of Sitpah map.

20/01/2021

Version 2.2.2.270516 released. Changelog:

• Fixed the white texture issue present in the Isle of Siptah.

We’re still reviewing the balance for various items and will be sharing further information about this soon.

The timer is not currently being taken into account, meaning that upon logout the players’ buildings will immediately become immune ...

Apologies for the delay in our response, we’re looking into this matter and will be sure to address it as soon as possible.

In the future, when reporting issues with Official servers, please reach out to us through Zendesk, as detailed below:

A new Hotfix has been rolled out!