JackieKo

Thanks all, I'm gonna look into this more. There should be an Events tab next to Activity. Let me dig around a bit and I'll post an update here when I have one! 

Hmmm. Interesting. I'll have to check out what's happening. In the meantime, can you continue to leave feedback here? It just helps us keep info consolidated. 

Thanks! 

Hi everyone, 

The in-game events schedule has been updated for July and you can see all of the details here. July features:

• Pirate Incursion
  • June 27th - July 4th
• Bounty Contract Week
  • July 11th - July 18th
• Nar Shaddaa Nightlife 🥳
  • July 11th - August 22nd
• The All Worlds Ultimate Swoop Rally
  • July 25th - August 1st

Additionally, we wanted to introduce a new feature to the site/forums called the ...

Hi everyone, 

Adding the following to the known issues list. 

Some players will be unable to progress the crit path mission "Unwelcome Visitors" if they also have the "A Cantina in Crisis" mission.

• Workaround: In order for players to continue on with "Unwelcome Visitors", they must abandon the "A Cantina in Crisis" mission.

2 minutes ago, Beckwith said:

@JackieKoI opened my swtor file and looked for swtor.exe and it was no where to be found. I turned off compatibility and i was able to download again and get in game but the version was wrong. Then the swtor.exe file showed up. So, I turned the launcher.exe and the swtor.exe to cmpatibility and it loaded the game, but I still get wrong version.

Please send your host log file to support if you have not yet. You can send an email to [email protected] with 1) your a...

5 minutes ago, Karnusk said:

They did not stick until I used the option to "change settings for all users", then ticked "Run this program in compatibility mode for: Windows 8" and "Run this program as as administrator". Now they persist.

Did that resolve your game version issue or did it not? 

3 minutes ago, Beckwith said:

@JackieKoIt does NOT stick, it resets and turns off "Run In Compantibility".

Can you please confirm that you followed all of these steps? 

• Open the launcher
• Set compatibility mode on the browser
• Close the Launcher
• Open it again
• Confirm if the settings remained to what you set them as or if they were reverted 

I know this sounds like a tedious process but just like with any bug report, I need confirmation on every single step that was taken/d...

27 minutes ago, Beckwith said:

I log into the launcher and put in my log in info and then it downloads something and then it goes to character selection and says the game version is not the same. Yesterday I set the compatibility to Run Windows 8 and that worked, but today it is not working to set it to that. 

Wrote this in another thread, but the compatibility mode setting should stick when you set it after you open the launcher. If you would confirm that it does after following the steps laid out in the linked post, that would be awesome. 

14 minutes ago, Karnusk said:

Same issue. I've been trying all steps in various threads for the last several hours to no avail. As others have stated, you can just ignore the window and select "PLAY" on your character and get in-game, but if there really is a conflict between your game version and the server's and they fix this, you may lose progress/credits/items. I've reinstalled the game, updated drivers, etc. Nothing has worked. I wish we could get some kind of update on this- it's been several hours since @JackieKohas weighed in...

Have you sent a log file to the support team? If not, you can send an email to [email protected] with 1) your account name and 2) the files located here C:\Users\YOUR_USERNAME\AppData\LocalLow\BioWare\Star Wars - The Old Repub...

@Bale Hi again, just to reiterate, the team looking into the launcher is asking for the file that is typically located here -  C:\Users\YOUR_USERNAME\AppData\LocalLow\BioWare\Star Wars - The Old Republic Launcher 

They can hold onto the DxDiag report you sent, but they are requesting the specific file above. Thanks! 

27 minutes ago, Bale said:

On a hunch, I tried switching to compatibility mode (windows 8 ) for both the launcher and game client after the reinstall. Now it's trying to download a 17.73 mb patch of some kind but it's freezing at the same point every time. So each thing I've done to try and fix this has gotten me progressively further away from launching the game.

Hey there, 

Can you please send an email to [email protected] with 1) your account name and 2) the files located here C:\Users\YOUR_USERNAME\AppData\LocalLow\BioWare\Star Wars - The Old Republic Launcher

The team would like to review that information to determine what's happening. Thanks!

On 5/10/2023 at 4:45 PM, Foxfirerose said:

I have the same problem.  Changed compatibility mode on the client AND on the launcher, and that fixed it.  At least temporarily......everytime I log out and try to log back in, I have to do the compatibility change to windows 8 again.  It doesn't save the setting for some reason.  At least I can play, but having to do the fix every single time is still pretty annoying.  I am running on Windows 11 Pro btw.

The setting should stay if you change them after you open the launcher. Can you test the following? 

• Open the launcher
• Set compatibility mode on the browser
• Close the Launcher
• Open it again
• Confirm if the settings remained to what you set them as or if they were reverted 

...

Servers have been brought back up and Game Update 7.3c is now live. 

Thanks, all. 

@BNorther @Aparenga Can you please confirm that the ...

Good morning, everyone. 

We will be taking down servers in about 15 minutes to deploy Game Update 7.3c. 

Hi everyone, 

As noted initially here, we have an update on 7.3c. Happy to say we will be deploying Game Update 7.3c tomorrow, June 28th from 8am CT to 10am CT. Patch notes have been posted ...

Hi all, 

I'll be adding this context to the mission reset pinned post  but wanted to clarify here that after 7.3c goes out, any player that is in this specific mission loop will see that the Old Wounds Mission will be reset for them. Progress will not be restored as we want to completely avoid potentially placing impacted players in their previous looped state. 

Thanks all

Hi everyone, 

We received reports of players having issues making purchases through the website. It is recommended that anyone who received a failed purchase notification must wait 24 hours before making another purchase. 

A temporary purchasing hold was placed on every account that attempted to make a purchase via the website yesterday. This does not impact anyone’s in-game account so they can play the game as normal. 

Any new purchases that are made today will be processed as normal unless you are impacted by the purchase account hold. We are working with the team that oversees this process to both have the temporary hold removed for those still impacted and also prevent this from happening again. 

Thank you
 

Hello everyone, 

Giving you all a heads up that we will be preparing for Game Update 7.3c to be deployed in the next week or two. There are a couple of bugs that we will be fixing in this update, but one in particular we wanted to point out is that in a rare edge case, players can end up in a situation where they cannot progress the crit path.

In the “Complete Tasks for the Initiative” task, there are 4 missions players must complete in order to progress the crit path: 

• Work Amok
• Unwelcome Visitors
• Aiding Efforts
• Secrets of the Shrine

If a player completes all 4 of these Missions and then does a Mission reset on Old Wounds, it will put them in a state where they are unable to move forward. We are making a correction to how Mission resets will work in this instance. If you have completed all 4 of the above listed Missions and have not completed their turn-in when 7.3c launche...

Hi again, 

All servers are now back up. Thanks all!