JackieKo

JackieKo



08 Nov

Comment
    JackieKo on Forums - Thread - Direct

Hi all, wanted to clarify that the survey is being randomly sent out to players who have had active accounts over an unspecified amount of time. And they are being sent throughout the week. Appreciate everyone who fills it out and offers constructive feedback!

Comment
    JackieKo on Forums - Thread - Direct
On 10/26/2023 at 6:17 PM, TrixxieTriss said:

Question re: Master mode chapters.

If we run them as a group, will everyone in the group get 8 OP-1 Catalysts each? Or is only the lead player eligible for the reward? 

For 7.4, only the player running the chapter will get the OP-1 Catalysts. We are, however, looking into options to make them available to the entire group in a future update.


07 Nov

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We will be continuing on with migrating our backend tools over to the cloud. This next step requires us to bring down servers for a period of time, so we will be doing more backend maintenance this week. Details below: 

  • Date: November 9th 
  • Time: 7am CT / 1pm UTC
  • Estimated downtime: 5 hours

I’ll post updates in this thread when I have them. Thanks for your patience through this process!
 

Comment
    JackieKo on Forums - Thread - Direct

The SWTOR site and character transfer pages are available again. 

Thanks all! 


06 Nov

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We will be bringing down the SWTOR website and character transfer pages again tomorrow at 8am CT / 2pm UTC for backend maintenance. This is part of the process of migrating our tools over to the cloud. One of these tools impacts account purchases. Estimated downtime: 2hrs.

To avoid any issues with account purchases via the website and Steam, we encourage players to make account purchases once maintenance is over. 

Purchases in-game will not be affected by this maintenance and can be made normally.

Additionally, servers will not be impacted during this time, so players can continue to play as normal. I will post updates here as I get them. 

Thanks!
 

Comment
    JackieKo on Forums - Thread - Direct

Hi there,

Thanks for the reports. They were forwarded onto the appropriate teams.

As a reminder, I do ask that reports of this nature be submitted using the in-game tools so the right teams get eyes on the reports and the relevant info can be pulled and investigated.
I also want to clear up a misconception about the moderators here. The forum moderators are not part of the Terms of Service team, they manage the forums only.  Naming and shaming and calling out other players is not permitted on the forums, so please report players using the in-game tools or if needed, send me a PM.

Thanks!


02 Nov

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We have pushed a new build for 7.4 on the PTS. Please review the updated known issues list and the changelog to see the updates that went into this build. I'll keep you all posted on further updates. 

Thanks!


27 Oct

Comment
    JackieKo on Forums - Thread - Direct

Hi again, 

A new PTS build has been pushed and is now live. Please continue to use the above linked threads to leave feedback on 7.4 content!

I also did see a request for the 7.4 class balance changes. They are listed below: 

Sniper / Gunslinger

  • Engineering / Saboteur
    • Reduced the critical damage bonus given to Explosive Probe / Explosive Charge from the Lazer Targeting / Sequential Targeting mod to 20% (from 25%).

Juggernaut / Guardian

  • Vengeance / Vigilance
    • Removing the cooldown reduction from Major Fracture / Cauterizing Brand
    • Fixed an issue with Deep Cuts where it wasn't properly increasing periodic damage critical hit chance

Powertech / Vanguard

  • Pyrotech / Plasmatech
    • Superheated Fuel now...
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Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We're working on getting another iteration of PTS out today! We'll let you know when it goes live. In the meantime, please check out Joe's GTN thread here and use that space to offer feedback when you've had some time testing out the GTN. 

Thanks!  

 


26 Oct

Post
    JackieKo on Forums - Thread - Direct

Hello everyone,

This post will serve as a one stop check-in that will provide a snapshot status report of all components that are being tested in PTS for Game Update 7.4 “Chains in the Dark”.  Expect this post to be updated on an ongoing basis to reflect changes and updates regarding PTS as time passes.

Updated as of 11/2/23

Known issues:

General

  • When traveling to Kessan’s Landing, Imperial characters must click on Kessan’s Landing BEFORE clicking “Travel now”. If this is not done, players will see an “Error, data not found” message.
  • Map inaccuracies. (Missions markers are not impacted)
  • Some animations may not work properly
  • [NEW] Daily Area rewards are set up with the Reputation vendor except for decorations
  • [NEW] Daily Area decos are not dropping

World boss FR3...

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Post
    JackieKo on Forums - Thread - Direct

For those who may have missed the stream, here’s a breakdown of the changes coming to gearing. 

The power ceiling is being raised. Here are the new maximum Item Ratings for gear coming with 7.4.

  • Noble Decurion - 340
  • Supreme Decurion - 340
  • Tionese - 340
  • Columi - 340
  • Rakata - 344
  • Thyrsian - 336

Players who have acquired the Virulent armor from The R-4 Anomaly will be able to exchange their armor for Rakata armor at the R-4 Veteran Exchange vendor in the supplies section of the fleet using R-4 Veteran Gear Tokens, OP-1 Catalysts, and credits.

Implants will no longer drop from bosses or be given from upgrade crates above Item Rating 336. This will make it easier for players to focus on Legendary Implants. Any previously obtained Implants can still be upgraded on the Fleet.

Our dynamic smuggling duo, Hyde and Zeek, has upped their ante a...

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Post
    JackieKo on Forums - Thread - Direct

Please answer the questions below to leave feedback on the new world boss, FR3-D0M!

  • What role were you when you attempted the world boss?
  • How many players and companions were with you when you fought the world boss?
  • Did you find the world boss appropriately challenging?
  • Were any of the world boss abilities confusing or unclear?
  • Were you able to successfully defeat the world boss?
  • What did you like and dislike about the world boss?
  • Were there any issues or bugs you encountered with the world boss?
     
Post
    JackieKo on Forums - Thread - Direct

Please answer the questions below regarding the Daily Missions for Kessan’s Landing! 

Daily Missions

  • Did the completion time for daily missions meet your expectations?
  • Were any missions frustrating or confusing? Which ones and why?
  • Did you have difficulty completing any of the daily mission objectives?
  • Were there any daily missions you particularly enjoyed? Which ones and why?
  • Overall, what are your impressions of the Kessan's Landing daily missions?
  • If you completed the Heroic 4 boss mission, did you find this mission appropriately challenging?
  • Did you notice any bugs or missions that you could not complete?

Geothermal Shielding Missions

**These are the additional side missions we mentioned during the livestream. The first mission is titled “Schematic Aspirations”. 

  • Were you ...
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Post
    JackieKo on Forums - Thread - Direct

Hello everyone!

The Public Test server is now open for you all to check out the content coming in Game Update 7.4. Note that the content surrounding narrative or the storylines are blocked so there aren’t any spoilers! 

For this iteration of testing, we would like feedback on the following: 

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25 Oct

Comment
    JackieKo on Forums - Thread - Direct
2 hours ago, Char_Ell said:

Yesterday I completed Landing Party uprising 4 times on Star Forge, Imperial faction, in a group of 4 level 80 players and it properly credited and completed the Galactic Season weekly objective Quellling The Uprising (4/4).

Yesterday I completed Landing Party once on Satele Shan, Republic faction, in a group of 2 level 80 players and it did not give me or my other group member any credit towards GS weekly objective Quelling The Uprising (0/4).  

Today I completed Landing Party once on Satele Shan, Imperial faction, in a group of 2 level 80 players and it did give me credit towards GS weekly objective Quelling The Uprising (1/4).

Seems like the GS weekly objective Quelling The Uprising discriminates against Republic faction characters... :classic_sad:...

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Comment
    JackieKo on Forums - Thread - Direct

Hi there, 

We are not showing any issues on our side, so we're hoping you can help narrow down some possibilities for us. 

Can you confirm which Uprisings you and your group completed from the list? 
 

Thanks! 


20 Oct

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

I've got a few questions and answers from the team that I will share below. 

When is 7.4?

  • As we get closer to the release itself, stay tuned for a specific release date. As we noted in the livestream (and noteworthy since the update contains a new Life Day reward), 7.4 is a holiday release.

Can we have the option to replay the class missions so we can see the lighting updates with our existing characters?

  • This is definitely the kind of thing we have chatted about internally as something we would love to do, but making the original Class stories replayable or even viewable again is pretty monumental in scope. Not planned currently.

What will be done with HM R-4 Hazardous gear (from blue tokens.) Will this gear just stay as is or will there be an option to convert it to Rakata gear as well? Similar to Virulent gear

    ...
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19 Oct

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We're still doing internal testing for the PTS build, and it's looking like we won't be able to open the PTS until early next week. I'll keep you all updated when we're ready to open the server up! 

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

I linked the recap of the stream in the OP. But just so this gets picked up on the dev tracker, here's the recap article!  I'm also consolidating some of the questions I'm seeing across various platforms. Will try to post a follow up soon! 

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

There seems to be a log in issue for players who are in the LATAM region. Team is investigating!