JackieKo

Hey everyone,

Team did a little digging and while they could not find anything that would cause the random FP issue holistically, we can confirm that Shrine of Silence is not giving credit toward Socialite 1. This bug will be tracked and fixed in a future update. Thanks!

Hi again, 

7.4.1b Patch Notes are now available.

Thanks!

Hi everyone, 

Game Update 7.4.1b will be deploying tomorrow, March 21! Details below: 

• Time: 7am CT / 12pm UTC
• Estimated down time: 3 hours

We're working on getting patch notes published here. They will be going up by end of day. 

Thanks!

Hi all, 

Please keep an eye on the dev tracker for this issue. Updates concerning this fix can be found here. Thanks! 

Hi everyone, 

Wanted to share this update with you all as quickly as possible. Game Update 7.4.1b will be pushed, however, we still anticipate deploying the update this week. As soon as we have more details we can share, we will be updating this thread with all the relevant info. 

This update will include various fixes including:

• Fitted Armors and Weapons for World Drops and Ancient Armaments are now Bind to Legacy on Equip and have a Vendor Value of 100 credits to allow sale on the GTN and Vendors.
• Reduced the drop rates of new items in the "Grade 11 Treasure Hunting Lockbox" significantly to better align with previous drop rates.
• Fixed an issue preventing server transfer for some characters with previously opened lootboxes.

Of course, please refer back to my previous post about what to expect with the fix going in for the issue where some players are unable to get past the key art load...

Hi everyone, 

Following up on the issues some players are having with being unable to get past the key art loading screen. 

Appreciate everyone who sent in a DxDiag file as requested. The team believes that a fix has been identified, and will be included in 7.4.1b which we are expecting to be deployed this week. 

There are a few important notes that we want to be very clear about: 

• The team believes that a fix has been identified, however, we have not been able to 100% reproduce this issue. 
• Should this fix not work when 7.4.1b goes live, we will again work with impacted players to identify what the root cause could be. 
• In the event that impacted players are able to log into the game when 7.4.1b goes live, we will work on compensating said players for lost game time. 

We are currently targeting March 20th to roll out 7.4.1b. When I have more informatio...

Hi everyone, 

I know we’re coming up on the weekend, so I wanted to update this thread with what’s happening regarding this issue. 

First, thanks to everyone who is supplying info for us and answering the questions the team has. It’s helpful in their investigation into this issue. 

Second, a fix has not been determined as of now, however, please know that this is a priority for the team. 

Third, the team has requested that DxDiag files be sent to [email protected]. Please only send in files if you are impacted by the issue of not being able to get past the loading screen. And be sure to include your account name! 

If the team needs additional info, I will update this thread again. 

Lastly, we understand that the players impacted by this problem have not been able to get into the game since 7.4.1 went out, and we are work...

Hi everyone, 

I know we’re coming up on the weekend, so I wanted to update this thread with what’s happening regarding this issue. 

First, thanks to everyone who is supplying info for us and answering the questions the team has. It’s helpful in their investigation into this issue. 

Second, a fix has not been determined as of now, however, please know that this is a priority for the team. 

Third, the team has requested that DxDiag files be sent to [email protected]. Please only send in files if you are impacted by the issue of not being able to get past the loading screen. And be sure to include your account name! 

If the team needs additional info, I will update this thread again. 

Lastly, we understand that the players impacted by this problem have not been able to get into the game since 7.4.1 went out, and we are work...

Hi everyone, 

There’s been conversations surrounding the removal of Timer Achievements that are tied to Master Mode (MM) Operations, and we wanted to give you all a glimpse of what led us to this change and what’s happening behind the scenes now. We typically do not openly talk about exploits, however, this is a unique situation and we wanted to add more context to what transpired. 

In short, there was an Operations bug that was being exploited that allowed players to clear Story Mode level Ops under the guise of playing in Master Mode and earning MM rewards. At the time the bug existed, players that joined a group readying for a Master Mode run could leave the group, reset their phase as Story Mode, rejoin the group, and the entire instance the group was in would be set for Story Mode. The instance, however, would still look like the group was in Master Mode. Thus it was possible for a group to run a Story Mode Op and receive Master Mode rewards upon co...

17 hours ago, JackieKo said:

Hi all, 

I've asked for players to answer some questions the team is asking regarding this issue here in this thread. We'll be keeping an eye on responses. 

Hi everyone, 

Thanks to all who are providing info the team needs to investigate this issue further. There is a follow up troublshooting step they would li...

Hi all, 

I've asked for players to answer some questions the team is asking regarding this issue here in this thread. We'll be keeping an eye on responses. 

Hi all, 

Following up on the above. If deleting the settings folder does not fix the issue, could you please answer the following: 

• What happens if you edit the client_settings_ini file and change  the lines “GraphicsQuality = 1” and “TextureQuality = 1”? (It's fine if you don't see the TextureQuality line).
• What graphics card are you using?

Feel free to answer in this thread. 

Servers are now back up! 

The following patch notes will be added shortly. 

• Fixed an issue with the exclusive Join the Fight bundle K-NorCo B5C Mount not being able to be rideable at level 1.
• Galactic Seasons 6 Blueprint Fragments are now Bind on Pickup.

Thanks all

Good morning everyone, 

We're getting ready to deploy Game Update 7.4.1a:

• Time: 9:30am CT / 2:30pm UTC
• Estimated downtime: 2 hours

I'll update this thread when the servers are back up. 

Hi everyone,

Chiming in to give you all an idea of what to expect for tomorrow. We do intend on taking down the servers to roll out 7.4.1a which would fix the K-NorCo B5C Mount from the Join the Fight bundle. However, we do not have an exact time scheduled just yet as there are levels of verification and testing that needs to be happen. Once I have this information, I will update this thread. What I can say at this time that estimated downtime is approximately two (2) hours.

Thanks all.

Hi everyone, 

Wanted to put together a short checklist/troubleshooting guide as we’re seeing reports of players being unable to get past the key art loading screen. 

Security programs

• Be sure to add the game AND launcher on the allowlist for any security programs (anti-virus, firewall, etc…) Depending on what programs you are using, you will have to look up how to add SWTOR executables to the allowlists. Adding only one or the other may not allow the game to play correctly. 

Subscriber vs Preferred/F2P accounts being able to log in

• There are reports of some players with Subscriber accounts being unable to log into the game, however, if they create a new account, the new account is able to log in. We recommend that impacted accounts delete the settings folder that is typically found here: C:\Users\%username%\AppData\Local\SWTOR\swtor\settings
• Before d...

6 hours ago, Celwinn said:

I've been subbed since Dec 1 2023 and I have no free transfers? 

 

If you meet the criteria stated for free transfers, and are not receiving them, I encourage you to reach out to support. And please be sure to include your account name. You can either follow these steps or email [email protected].

Hi all, 

We're using this space to track known issues regarding 7.4.1, and will be updating as needed.  

• Players may notice that winning a Warzone match doesn't grant double points for Heading the Frontline season objective. 
• New Fitted equipment is a bit over-represented in world drops and treasure hunting boxes are affected as a result. We'll be altering the drops a bit to bring the original drops from worlds closer to how they were before.
• The new Fitted equipment is not listable in the GTN. This is not intended.
• The "Edifice Engineer", “The Builder”, and "Grand Architect" season vendor titles are not unlocking in Collections.
   

While this is not directly tied to 7.4.1, we did want to call out that we are aware that some Steam players are being required to accept the EULA agreement upon every log in and are looking into a fix. 

Hello everyone!

Game Update 7.4.1 is now live! Please read the features article as it contains links for details about Galactic Seasons 6, Date Night Missions, and a full list of everything coming to the Cartel Market. 

Thanks! 

Good morning, everyone!

We will be taking down all servers in approximately 15 minutes to deploy Game Update 7.4.1! A reminder that estimated downtime is 4 hours.