JackieKo

JackieKo



31 Jul

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

The in-game events calendar and schedule has been updated for August 2023. Below are details: 

  • Rakghoul Resurgence on Corellia 
    • August 8th - August 14th 
  • Relics of the Gree
    • August 22nd - August 28th 

As a reminder, be sure to ...

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24 Jul

Comment
    JackieKo on Forums - Thread - Direct
On 7/22/2023 at 6:21 AM, NorthernNephilim said:

Hello. 

There is a player using character names referring to a certain CRIMINAL political regime, but the forum rules won't allow to write these names because .. "calling out". 

I've had people from my family arrested, tortured and murdered by that criminal regime, so yes, I take personal offense in seeing this game allowing people to use such names! 

So, to whom should i address? 

 

Please use the in-game reporting tool to report problematic character/guild names. You can follow the steps laid out here


22 Jul

Comment
    JackieKo on Forums - Thread - Direct

Players should now be able to log into the Darth Malgus server and stay logged in. We will continue to monitor the situation should new reports come in. Thanks for your patience. 

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We are aware of an issue players are having with logging into the Darth Malgus server and are investigating it. This thread will be updated when we have more info to share.


21 Jul

Comment
    JackieKo on Forums - Thread - Direct
11 hours ago, Rotatorcuffs said:

Yes, I am aware of this post. However, that post seems to suggest that the Dev team was also working on their own fix to the launcher itself. I am wondering if that fix is still a work in progress or if perhaps that's no longer necessary and happening with the recent update from the network provider. The error message may be gone but I am wondering if the bug is indeed 100% fixed, as I don't want to invest too much into playing if for some reason it interferes with the progress I make in game.

An update and some clarity on the issue would be much appreciated. Thanks ...

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20 Jul

Comment
    JackieKo on Forums - Thread - Direct

Character Transfers are now available again. There was additional testing we had to do, so we appreciate your patience. 

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We will be taking down Character Transfers today beginning 1pm CT / 6pm UTC. The expected downtime will be about an hour. I'll update this thread with more info as I get it. 

Thanks! 


18 Jul

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Adding the following the known issues list: 

  • Some DE/FR titles and descriptions are missing in the PvP mission terminal/panel.

17 Jul

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

PvP Season 3 will be starting tomorrow, July 18th. More information can be found in the article posted here

Additionally, the event was added on the calendar which can be found ...

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Comment
    JackieKo on Forums - Thread - Direct

Hi @Beckwith sent you a PM. I'll continue conversation privately there so as to not openly discuss anything that could reveal information that should not be shared publicly.


14 Jul

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone, update for today. There are two things happening simultaneously regarding the fix for the game version mismatch error:

  • There was an update that happened on the network provider side that was deployed recently.
  • For the fix we expect to deploy to the launcher itself, the team is currently working on further testing.

It is possible that the update from the network provider will direct impacted players to the correct client download which would fix the mismatch error. For any players who are currently impacted, we would like to know if this update fixed the issue for you. Please log back into the game and report your status in this thread.

...

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12 Jul

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We’re seeing reports of players who have noticed a drop in quality in graphics and we wanted to offer some insight and also a few steps that players can take to improve quality. 

As a reminder, as of 7.2.1, the “min specs” for SWTOR have been updated: 

  • OS: Windows 10 or later - 64-bit
  • Processor AMD: AMD Athlon 64 X2 Dual-Core 4000+ or better
  • Processor Intel: Intel Core 2 Duo 2.0GHz or better
  • Memory: 6 GB RAM
  • Graphics: Star Wars: The Old Republic requires a video card that has a minimum of 1 GB of on-board RAM as well as support for Shader 3.0 or better.
  • ...
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07 Jul

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

The team working on this issue is working on a fix that should correct the game version mismatch error. Currently, we expect the fix to be deployed next week. If that changes or if I get more info before then, I'll update this thread. 

Thanks

Comment
    JackieKo on Forums - Thread - Direct

Small update. The drop rates are currently not working as intended for the Interpreter's Retreat area. Team is working on a fix, and that is currently targeted to be deployed for 7.3.1.  Thanks all. 


05 Jul

Comment
    JackieKo on Forums - Thread - Direct

I'll ask the team to take a look at the drop rates. Thanks all! 

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

The team overseeing the launcher issue is still looking into this, but know that this is a top priority for them. When we have more info, I'll post an update here. So keep an eye on that thread or the dev tracker. 

Thanks

Comment
    JackieKo on Forums - Thread - Direct

Hi all,


Confirming that everything is working as intended. I did ask the team for a breakdown on how the decos work for Interpreter's Retreat and Shrine of Silence. You can see that below. I do want to add that this is how everything works currently. Should any changes be made to this, we'll let you know. Now onto the breakdown:

Interpreter's Retreat

  • Voss Awning (Blue) - Drops from any Enemy and can be purchased at the Specialty Nutrient Vendor
  • Voss Awning (Green) - Drops from any Enemy and can be purchased at the Specialty Nutrient Vendor
  • Voss Plant Vase (Style 1) - Drops from any Enemy and can be purchased at the Specialty Nutrient Vendor
  • Voss Plant Vase (Style 2) - Drops from any Enemy and can be purchased at the Specialty Nutrient Vendor
  • Voss Plant Vase (Style 3) - Drops from any Enemy and can be purchased at the Specialty Nutrient Vendor
  • ...
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30 Jun

Comment
    JackieKo on Forums - Thread - Direct

Calendar should be visible now. Thanks! 

Comment
    JackieKo on Forums - Thread - Direct

Hi all, current update for this issue can be found here. Essentially, we're working with the network providers to determine the root of the issue as it seems that the new updates. It is also highly possible that this is a CDN caching issue and it correlates to a player's ISP as we have seen players get back into a good state over time.
 

...

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Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We're tracking another issue for the launcher where players see a game version mismatch error when they log in. Thank you to all the players who submitted their host log files to help us troubleshoot further. We are currently working with the network providers to determine the root of the issue as it seems that the new updates did not fully deploy properly for all players. It is highly possible that this is a CDN caching issue that is based upon ISP as we have seen players get back into a good state over time.

We'll keep you posted on an update when we have more info.