JackieKo

JackieKo



18 Sep

Post
    JackieKo on Forums - Thread - Direct

Hello everyone!

We are moving into the final stage of migrating the last two servers over to the cloud! Details below.

Date: September 20th
Time: 7am CT / 12pm UTC
Expected downtime: 6 hours

For this rollout, players should expect for all servers to remain offline for the duration of the maintenance window. This is to account for additional testing on every server to ensure that all servers behave and perform cohesively and there are no interruptions to the player experience. 

As always, we will be posting in relevant threads with updates on when the servers will be taken down and when they are brought back up. 

Thanks!
 


15 Sep

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

I'm pleased to announce that we're bringing back the Best View in SWTOR contest for a third year in a row! All the details can be found here. Please be sure to read the submission details in full! Those of you who are familiar with the contest will know that there are 10 select planets that we are accepting submissions for.  This year, the 10 planets are: 

  • Balmorra
  • Belsavis
  • Corellia
  • Dantooine
  • Ilum
  • Nar Shaddaa
  • Onderon
  • Oricon
  • Ruhnuk
  • Voss

I'm really looking forward to seeing everyon...

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Comment
    JackieKo on Forums - Thread - Direct
13 hours ago, Saeten said:

Event calendar and in-games events doesn't shot a Bounty Hunting week but Conquest tab in-game shows Death Mark starting next week Sept 19 and that is the Bounty Hunting conquest companion event. What gives? @JackieKo

Missed it on the internal calendar! But it'll be added shortly. Thanks! 


13 Sep

Comment
    JackieKo on Forums - Thread - Direct

Hello everyone, 

Servers are coming back online now. We ran into some unexpected issues that required additional investigation and testing, but we're good to go now! Thank you for your patience! 

Comment
    JackieKo on Forums - Thread - Direct

Hi there,

Completing the 4 Ops is intended. We're seeing feedback on this, so we're definitely taking all of it into consideration. Please feel free to add more feedback about the Galactic Seasons objectives as needed.

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Letting you all know as early as possible that we anticipate going over the 11am CT / 4pm UTC window, so we are extending downtime. I do not currently have an ETA on when the servers will be back up but I will be updating this thread the moment I have more information. 

Comment
    JackieKo on Forums - Thread - Direct

I can shed a little light on this. So yes, moving over to the cloud definitely helps streamline quite a bit overall! For this patch specifically, there are other technical pieces we are updating that are not player facing. Taking into consideration the combination of these updates, the fixes that were published in the patch notes, and testing everything before bringing servers back up, we landed on 4 hours as a safe window of time to allocate for this patch. 

And Star Forge and Satele Shan are not yet migrated over to the cloud, but we'll post more details about that soon! 

Comment
    JackieKo on Forums - Thread - Direct

Good morning, everyone!

We will be taking down all servers in approximately 15 minutes to deploy Game Update 7..3.1a. I'll update this thread when they come back up! 


12 Sep

Comment
    JackieKo on Forums - Thread - Direct
On 9/8/2023 at 8:05 PM, Elvarania said:

Bump. Has the drop rate been increased as of the patch?

 Hi there, I received confirmation that there are drops for the Interpreter's Retreat area 7.3.1. Prior to 7.3.1, these drops were not working as they should, but now everything is working correctly.

On 9/7/2023 at 9:31 PM, septru said:

 

@JackieKo are there certain conditions that raise the drop chance? Such as number of players in the group, difficulty of phase, enemy type, etc.? 

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Comment
    JackieKo on Forums - Thread - Direct

Hi everyone,

Thanks for flagging this. I was out for a couple days, so I didn't have eyes on the tags, but I did receive info from the team that will explain what is happening with the PvP Seasons track.

First, let me go over how the season catch up is intended to work from start to finish. When a PvP Season goes live, it will remain active for a total of 12 weeks, or 84 days. Players should not expect to see the credit catch-up mechanic turn-on until just before week 8 into the season or day 55. Once the catch up is active, it will progress at a pace of 1 level per day up to the maximum purchasable level, which is level 15.

Everything stated above is what is supposed to happen when a season begins. However, with PvP Season 3, players saw the catch up way earlier than intended. Essentially, that was a bug and it was patched with 7.3.1.

Secondly, this was something that was being worked on but we missed with internal comms an...

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06 Sep

Post
    JackieKo on Forums - Thread - Direct

Hi everyone,

We have been seeing your feedback on concerns about the GS Token unlock cost of the missions for alts. Ideally, we can get it in Collections, similar to how it worked for the Companion missions. These aren't quite the same but we are looking at that as a possible solve, or other changes if we can't make that work.

We should be able to follow up tomorrow with the exact plan of action. Our plan is to get a patch out soon (ideally early next week) for this fix, along with some others. 

For now, this thread will be locked, so we can follow up with more information. 

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Added the following to the known issues list. 

  • Following the 7.3.1 update, starting "Old Wounds" while on Odessen by clicking on the Launch button will break the quest and block any progression further down the crit path.
    • Workaround: Walk or teleport outside of the quest phase. Then either manually walk back into the Phase after resetting the quest or click Launch while not on Odessen.
  • "Dark Tidings" Unlock] - Using the item during a Flashpoint does not grant the quest but consumes the unlock if the item is consumed inside a Flashpoint. WZ and Chapters are not affected.
  • Mandalorian Commander Helmet] Neck can be seen under helmet when worn.
  • The Mandalorian Commander Helmet is clipping with Twi'lek race lekku
Post
    JackieKo on Forums - Thread - Direct

Hi everyone,

As a reminder, this list will be updated over time. When new items are added, we will update the thread as well. 

General 

  • [NEW] French & German Translations are missing during the introductory cinematic to Kai Zykken’s Droid replacement, S3T-BNS
  • Following the 7.3.1 update, starting "Old Wounds" while on Odessen by clicking on the Launch button will break the quest and block any progression further down the crit path.
    • Workaround: Walk or teleport outside of the quest phase. Then either manually walk back into the Phase after resetting the quest or click Launch while not on Odessen.
       

Items

  • [NEW] Placing decorations with drawn lightsabers will make the blade disappear on area transition or relog. The blade does not reappear until the decoration is picked up and...
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Comment
    JackieKo on Forums - Thread - Direct

Hello again, 

All the servers are now back online. A couple of things to note: 

  • We will be publishing the 7.3.1 specific known issues list here shortly. Please keep in mind that we will update it as we get more info, so you will want to keep an eye on it/bookmark it. We will also be publishing a secondary known issues post that lists KIs not related specifically to 7.3.1 but have been reported and are being tracked. 
  • Secondly, to optimize player experience, we recommend that players who have been waiting in the server list window while waiting for the game to update to log out of the game completely and log back into the launcher/Steam to ensure everything is updated properly. 

Thanks, everyone. 

Comment
    JackieKo on Forums - Thread - Direct

Good morning, everyone. 

Happy 7.3.1 patch day! We'll be taking down the servers in approximately 15 minutes. Estimated downtime is 4 hours to deploy 7.3.1. 


05 Sep

Comment
    JackieKo on Forums - Thread - Direct

Hello everyone, 

The 7.3.1 patch notes have been published. You can find them here

Thanks! 


02 Sep

Comment
    JackieKo on Forums - Thread - Direct

Ah, yup! The HK-55 Jetpack should be included in Group A! I'll get the edit in, thanks for flagging! 

Comment
    JackieKo on Forums - Thread - Direct

The Darth Malgus server is now back online! Thanks and have a good weekend, everyone! 

Comment
    JackieKo on Forums - Thread - Direct

We are getting ready to bring down the Darth Malgus server in about 15 minutes. Expected downtime is still 1.5 hours. I'll post an update here should that timeline change or when the server is brought back online. 

Comment
    JackieKo on Forums - Thread - Direct

Hi again, 

We will be taking the Darth Malgus server down at 5:30pm CT / 10:30pm UTC for an estimated downtime of 1.5 hours.  This is to account for impacting as few players as possible as it is the weekend. We are still investigating what has been causing the longer load times on the Darth Malgus server. During this deployment, we be will adding increased monitoring to help us identity the root causes and narrow down what's happening with the server. 

Until this issue is completely resolved, it is possible that players on the Darth Malgus server will continue to experience longer load times. We appreciate your continued patience while we work on a resolution.