JackieKo

Hi everyone, 

Just a reminder that the Shae Vizla test server will be taken down on April 18th at 10am CT (April 19th at 2am AEST). I did see some players wanting to complete grouped content together, so just as an FYI, we recommend logging in around 6pm CT / 9am AEST as that is a timeslot where we have seen peak activity.

18 hours ago, VaticanHaircut said:

Heh.
I think the conversation has veered a little off the rails.

Fact is, I'm still experiencing really shockingly poor FPS performance out of this title, and I'm just about resolved to end my subscription and walk away for the time being.
My machine is dramatically over the recommended specs, and it's really frustrating that despite a week of trying out dozens of troubleshooting strategies, nothing has improved the situation.

I'll log in again with the next major update to see if things have improved any, but this does leave a sour taste in my mouth.

Hi there, can you confirm that you tried the steps listed in ...

On 4/8/2023 at 2:29 PM, AngharThallmar said:

Why are there 2 servers? No matter which one I go to it has access to my normal German server and to the test server.
Characters, legacy, unlocks...everything is the same.
The only difference is that the test server in the launcher updates itself every time, even if it is not much and goes fast.

I encourage you to reach out to support and supply some screenshots to them as it is not very clear what you are referring to. If you mean environments, there will only be two options, SWTOR and Public Test. Choosing the first would take you the list of live servers which should include: 

• Satele Shan
• Star Forge
• Darth Malgus
• Shae Vizla (APAC Test Server)
• The Leviathan
• Tulak Hord

If you are only seeing two servers on the live server screen, yo...

4 hours ago, Engeopathichero said:

Out of curiosity does it count if you solo the flashpoint? Couldn't find a group for the flashpoint so ended up soloing a veteran mode Hammer Station lol. Does it have to be with at least one other person or does solo count?

Completion of a Flashpoint with a group or solo will count! Getting feedback on the performance of both scenarios will be welcome because we want to get as much data as possible on how everything in the game performs on this server.  

On 4/8/2023 at 8:40 PM, VaticanHaircut said:

I've been experiencing some awful FPS dips to as low as 20-50 fps sustained (especially during group content and whenever I open menus such as inventory or character sheet.)
 

Hi there, 

A couple notes from the team. The frame rate limiter defaults to 60, so you can try turning it up to the max of 200. Additionally, if you have multiple GPUs, we recommend checking to make sure you have it set to using the installed GPU as opposed to the power saving one. 

If you are having performance issues that are limited by rendering, the FPS will display green. If it's limited by the CPU, the FPS will display red. We would like to know what color you are seeing. Some things to test if it is a graphics issue:

• Turn off AntiAliasing
• Reduce shadow settings
• Update your drivers

On 4/6/2023 at 10:54 PM, TrixxieTriss said:

Hi Jackie,

Can you let the team know the latest patch didn’t fix the missing floor situation on the fleet. I still can’t go there on any character on the PTS or even normal servers 😞

Ok, I bit the bullet & did a clean reinstall. Fleet floor is now working. Must have been a corrupted file. 

Hi Trixxie, 

The team is working on a possible fix for this which would enable the repair button for not just yourself but all players. They are working to have this done this week. Thanks for your patience. 

Hi everyone, 

We will not be at Celebration this year, however, I did want to provide an opportunity for players who are attending to get some Old Republic swag. I have sent a bundle of signed and unsigned posters and dual faction pins to the admins over at Cosplayers of the Old Republic who will be in attendance. They will be hosting a variety of community events that will allow players to get their hands on the following swag. 

Hi everyone, 

Utilizing this thread to keep you all informed with what's happening with the Shae Vizla APAC test server. We will be shutting off character copy/character transfers momentarily.  Players who want to continue to test the server will still be able to create new characters. I'll make updates here on when character copy will be available again. 

Thanks! 

10 hours ago, TrixxieTriss said:

Thanks Jackie. I’m pretty sure I might have corrupted fleet files. And the repair button is grayed out 😞. Hopefully the patch on April 6th will repair those files & I won’t have to do a reinstall. 

The team is asking if you can provide log files. 

• Send an email to [email protected] and in the subject line include "Missing floor" or something similar
• Send us the host.developer.log file C:\Users\YourUserName\AppData\Local\BioWare\Star Wars - The Old Republic Launcher
• Be sure to include your account name

Thank you

18 hours ago, TrixxieTriss said:

It’s definitely a corruption of my fleet files. I tried it other characters on starforge & I got the same problem. I started a new Alt on Shae Vizla and had no problems playing and lvling until I got to the fleet. Then there is no floor again. So I’ve ruled out it being a character issue. 
It would be great if Bioware or someone could suggest how to force a file repair without needing to reinstall. It’s grayed out on the client screen. 

The ping is amazing at 5ms. All the Aussies playing on Korriban are hoping Bioware sets up a dedicated APAC server again. 

The team is investigating the issue. Will update when I know more. 

5 hours ago, DrHaunter said:

When I logged in after the weekly reset this morning, my PVP season objectives still say 4/4 Weeklies complete, even though my progress reset to 0/1000. The objectives are grayed out with no progress. 

Screenshot of the PVP Season menu: https://ibb.co/SBFjs4h

Hi there, can you log out and back in and see if that fixed the issue for you? Thanks! 

On 3/31/2023 at 10:30 AM, JackieKo said:

HI all, 

Appreciate the reports! Can you let us know if adjusting the texture quality to low helps at all? 

Adding to this, the team is asking if setting the overall graphics preset to low, alongside setting the texture quality to low, fixes the issue. Let us know in this thread! 

Hi everyone, 

Sharing an update from the team. Yesterday, we were testing different scenarios surrounding compatibility mode and the empty servers list and graphics issue some players were seeing. For the empty servers issues, we have found that removing compatibility mode from both swtor.exe and launcher.exe will solve this specific problem. 

Location may vary, but you can normally find these files here:

• C:\Program Files (x86)\Electronic Arts\BioWare\star wars - the old republic\launcher.exe
• C:\Program Files (x86)\Electronic Arts\BioWare\star wars - the old republic\swtor\retailclient\swtor.exe
• Right click on launcher.exe and swtor.exe
• Select Properties
• Go to the Compatibility tab
• Uncheck

I will be updating the ...

Hi everyone, 

If you're still experiencing this issue, can you follow the steps listed here and report back if this did or did not fix this issue? Thanks! 

Hello everyone, 

This is a bit of a two-parter. We are asking players who are impacted by seeing an empty server list or flickering textures to do the following: 

Set BOTH the launcher.exe and swtor.exe to the same combability mode used previously. We would like to see if 1) the server list populates and 2) if the flickering issues is resolved.

Location may vary, but you can normally find these files here:

• C:\Program Files (x86)\Electronic Arts\BioWare\star wars - the old republic\launcher.exe
• C:\Program Files (x86)\Electronic Arts\BioWare\star wars - the old republic\swtor\retailclient\swtor.exe
• Right click on launcher.exe and swtor.exe
• Select Properties
• Go to the Compatibility tab

Once this is done, please confirm whether or not this fixed your issue in the following threads: 

...

32 minutes ago, AutumnNymph said:

Question 

Me and my boyfriend just now did a Galactic Starfighter match and an Arena match, so 2 out of the 3 things to do.
For the Flashpoint, does it count if we did it in group ( us two with our companions ) and in Story Mode?

Thanks 

Yup, it'll count for you both! If you could also leave feedback of your experiences in the ...

52 minutes ago, Lynnth said:

Everything was fine until I tried to go to Ossus. Got a black screen with just the mouse cursor. Eventually the game goes to not responding.

Hi there, 

Can you please provide repro steps for us so we can recreate this scenario? Additionally, can you confirm what happens when you try to go back? Do you run into the same issue again? 

Thanks! 

Hi everyone, 

Thank you for sending in the reports. The team wanted to follow up with another test scenario. For anyone impacted by this issue, can you set BOTH the launcher.exe and swtor.exe to the same combability mode you used previously and report back if that fixes your issue? 

This would also be beneficial for players who see an empty server list as well. 

We are requesting impacted players to set the same combability mode on both executables and see if 1) the server list populates and 2) if the flickering issues is resolved. Location may vary, but you can normally find these files here: 

C:\Program Files (x86)\Electronic Arts\BioWare\star wars - the old republic\launcher.exe
C:\Program Files (x86)\Electronic Arts\BioWare\star wars - the old republic\swtor\retailclient\swtor.exe

• Right click on launcher.exe and swtor.exe
• Select Properties
• Go to the Compatibility tab

57 minutes ago, BladedDingo said:

Does this necessitate a re-download of the client?

 

I logged into the launcher and it started re-downloading 35 gigs.

When the download finished and I tried to log in, it gave me a C5 error and closed.

When I re-opened the launcher, it started downloading again.

No, it is not a re-download. It will be on the list of live servers when you log into the game. But it will be notated with TEST SERVER next to it. All the details are linked above in the OP. From the article: 

What will be the player experience during the testing period?

While this is a test server, this will be conducted a little differently than how we run the PTS. All players regardless of account type will be able to log on. And unlike the PTS, there will not be a separate download.

In th...

3 minutes ago, SteveTheCynic said:

Will the messaging be changed in some way to make it clearer what's happening?  (e.g. what I suggested it should do)

Yes, the team is aware and working on an update for it.