JackieKo

JackieKo



06 Sep

Comment
    JackieKo on Forums - Thread - Direct

Good morning, everyone. 

Happy 7.3.1 patch day! We'll be taking down the servers in approximately 15 minutes. Estimated downtime is 4 hours to deploy 7.3.1. 


05 Sep

Comment
    JackieKo on Forums - Thread - Direct

Hello everyone, 

The 7.3.1 patch notes have been published. You can find them here

Thanks! 


02 Sep

Comment
    JackieKo on Forums - Thread - Direct

Ah, yup! The HK-55 Jetpack should be included in Group A! I'll get the edit in, thanks for flagging! 

Comment
    JackieKo on Forums - Thread - Direct

The Darth Malgus server is now back online! Thanks and have a good weekend, everyone! 

Comment
    JackieKo on Forums - Thread - Direct

We are getting ready to bring down the Darth Malgus server in about 15 minutes. Expected downtime is still 1.5 hours. I'll post an update here should that timeline change or when the server is brought back online. 

Comment
    JackieKo on Forums - Thread - Direct

Hi again, 

We will be taking the Darth Malgus server down at 5:30pm CT / 10:30pm UTC for an estimated downtime of 1.5 hours.  This is to account for impacting as few players as possible as it is the weekend. We are still investigating what has been causing the longer load times on the Darth Malgus server. During this deployment, we be will adding increased monitoring to help us identity the root causes and narrow down what's happening with the server. 

Until this issue is completely resolved, it is possible that players on the Darth Malgus server will continue to experience longer load times. We appreciate your continued patience while we work on a resolution.

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Team is aware that players are experiencing issues with load times on the Darth Malgus server. I'll post updates when I have more info. 

Thanks!


01 Sep

Comment
    JackieKo on Forums - Thread - Direct
1 hour ago, _Sinrai_ said:

Hello,

I noticed that 7.3.1 is scheduled for a Wednesday, this is the first time in a while a content patch is not released on Tuesday around weekly reset.
- What does this mean for GS5? Will we only have 6 days for week one?
- Does weekly reset stay on Tuesday?
- Is this a outlier and in the future it'll be back to Tuesday as patch days or will it be Wednesday or any other days from now on?

Cheers,
Sinrai


Hi there,

Due to the patch being deployed on Wednesday, players will have indeed have 6 days for week one. The weekly reset will remain on Tuesdays per usual.


A content patch being released on Wednesday is not the norm though it did occur once before with a patch that contained an update for Galactic Seasons. This time around is due to Monday being a US holiday (Labor Day)...

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Comment
    JackieKo on Forums - Thread - Direct

Another update for all of you! 

Here's all you need to know about Galactic Seasons 5 "Confidence in Power". I am personally a fan of this particular pet. 

 

Lothcat.mp4
Comment
    JackieKo on Forums - Thread - Direct

This just in!

Ahsoka inspired armor and lightsabers are coming to 7.3.1!

 

Expatriate_StandAloneAsset.mp4  

31 Aug

Post
    JackieKo on Forums - Thread - Direct

Hello everyone, 

Happy to announce that we are preparing to launch Game Update 7.3.1 next week! Details below: 

  • Date: September 6, 2023
  • Time: 7am CT/12pm UTC
  • Expected downtime: 4 hours

We'll have more in-depth details to share about Galactic Seasons 5 tomorrow. We will publish the patch notes here on September 5th. So keep an eye out on the Dev Tracker and socials for when all that info goes live. 

I'll be using this thread to post updates on 7.3.1's launch and info leading up to it. After 7.3.1 is live, I'll open the thread. 

Thanks all! 


30 Aug

Comment
    JackieKo on Forums - Thread - Direct

The Darth Malgus and Tulak Hord servers are now back online as well. Thanks for your patience! 

Comment
    JackieKo on Forums - Thread - Direct

The Leviathan server is now back online. 

Comment
    JackieKo on Forums - Thread - Direct

The Satele Shan and Star Forge servers are now back online. Leviathan is looking to be brought back online in approximately 30 minutes or so. 

Comment
    JackieKo on Forums - Thread - Direct

Good morning, everyone! 

We are preparing to take down all servers to begin moving the Darth Malgus and Tulak Hord servers to the cloud. Expected downtime is 6 hours. For all other servers, expected downtime will be approximately 1 hour. I'll post updates in this thread when I have them. 

Thanks! 


28 Aug

Comment
    JackieKo on Forums - Thread - Direct

Players can now log back into the Leviathan server. Thanks for your patience!

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We are aware that players are experiencing issues with logging into the Leviathan server. We will update this thread when we have more info.

You can also keep an eye on this page as well to see the status on every live server. 

 


25 Aug

Post
    JackieKo on Forums - Thread - Direct

Hello everyone, 

We are moving forward with the next step in migrating our live servers over to the cloud! This will follow the same process as the Leviathan server migration that occurred last week.

We will be moving the Darth Malgus and the Tulak Hord servers over on August 30th at 7am CT / 12pm UTC. Just like with the Leviathan server, players should expect a downtime of 6 hours for both Darth Malgus and Tulak Hord

All other servers will be taken down for approximately 1 hour and then brought back online. 

Players will be able to log in as normal once Darth Malgus and Tulak Hord are brought back online. 

I will be locking this thread to keep all relevant updates in one place. Once the move is complete, I will unlock this thread so players may submit feedback and reports as needed. 

If you are experiencing any issues, please submit a bug report using the in-game Customer Se...

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23 Aug

Comment
    JackieKo on Forums - Thread - Direct

Star Forge is now back online. Thanks for your patience, everyone! 

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We're aware of an issue players are experiencing with logging into Star Forge. The team is investigating. I'll update this thread when I have more info. 

Thank you