JackieKo

JackieKo



11 Mar

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

The Galactic Seasons 6 article is now up! Please read it fully so you can prepare for 7.4.1 launch tomorrow! We'll be keeping an eye on any questions that may pop up and we'll answer them here as needed. 

Thanks! 

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone,

Star Forge is back online! Appreciate your patience with the issues players were seeing with how the GTN was functioning on the Star Forge server. There were reports of some auctions that were purchased on the GTN not arriving in the buyers’ Claim Window.

We have identified the issue and it has been fixed. For players whose items were impacted by this issue, credit and item refunds will be applied back onto their accounts during tomorrow’s maintenance.

Thanks!

Comment
    JackieKo on Forums - Thread - Direct

Hello everyone, 

7.4.1 patch notes are now available here

Thanks! 

Comment
    JackieKo on Forums - Thread - Direct

Hi again, 

We will be taking down the Star Forge server in approximately 15 minutes to further out investigation. When we bring it back online, I'll update this thread. 

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We are aware of an issue that players are seeing with the functionality of the GTN on the Star Forge server. The team is currently investigating and when I have more info, I will update this thread. 

Thanks! 


07 Mar

Post
    JackieKo on Forums - Thread - Direct

Hello everyone!

Mark your calendars! Game Update 7.4.1 "Building a Foundation" will be releasing on March 12th!

  • Time: 7am CT / 1pm UTC (note that DST is happening on March 10th)
  • Expected downtime: 4 hours

Though patch notes will be available on Monday, I did want to let you all know about some highlights beforehand. 

Alongside Galactic Seasons 6, Date Night Companion Missions, and the opening of Character Transfers to the Shae Vizla server, the following will be coming with 7.4.1: 

  • Outfits will now be included when characters are transferred between servers.
  • Ancient Armaments Added To Daily Login Rewards
    • Ancient Armaments contain various armor appearances including ones that were difficult to be acquired and could not previously be traded.
    • These armor pieces do not contain stats or mod slots and are intended sole...
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23 Feb

Comment
    JackieKo on Forums - Thread - Direct

Hello everyone, 

Below are some commonly asked questions that we have seen pop up since the 7.4.1 livestream and the answers to them! 

  • Can we use credits to purchase the additional three room unlocks? 
    • Yup! The initial 6 room unlocks are on the F2P and Sub tracks of season respectively as noted during the stream and then the other 3 rooms can be unlocked like a normal room in a Stronghold with either Cartel Coins or Credits.
  • Do I have to buy the modernized Utility Bundles? 
    • Players who have the OG utility bundles do not need to purchase the modernized ones, they will just be updated with 7.4.1 launch.
  • Will we increase the SH limit?
    • The limit is set as 20 and will not be increased at this time. 
  • Will Guilds be able to set the new Copero stronghold as their Guild Stronghold?
    • Only...
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15 Feb

Comment
    JackieKo on Forums - Thread - Direct

Good morning, everyone! 

ICYMI, the 7.4.1 dev stream is now up on our YouTube channel and the recap blog has been published here. Thanks to everyone who watched yesterday! We did see a couple of follow up questions floating around, so we'll be working on consolidating those and posting a follow up in this thread. 

Thanks!


09 Feb

Post
    JackieKo on Forums - Thread - Direct

Hello everyone!

Happy Friday :) Pleased to confirm that we will be hosting the Game Update 7.4.1 livestream on February 14th at 1pm CT / 7pm UTC over on our streaming channel. We'll be going over all the features in 7.4.1 and also hinting as to what's to come after 7.4.1 launch! Mark your calendars! 

See you soon!


06 Feb

Post
    JackieKo on Forums - Thread - Direct

Hi everyone,


Giving you all a heads up that we’re doing some back-end maintenance this morning around 9:30am CT / 3:30pm UTC. We will not be taking down servers for this. However, it is possible that some players may experience issues logging for a 30 minute period once we start maintenance. This should have no impact on players who are currently logged in and playing unless they log out and try to log back in with another character. I'll update this thread when everything is complete!


Thanks!


26 Jan

Comment
    JackieKo on Forums - Thread - Direct

Hello again, 

Servers are back up! Please use this thread to report anything related to the initial issue if needed. 

Thanks all! 

Post
    JackieKo on Forums - Thread - Direct

Hi everyone,

First, thank you to everyone who submitted reports regarding the Operations bug that would switch a Master Mode phase to Veteran Mode under certain conditions. We have a fix for it! What’s going to happen now is we will be taking all servers down at approximately 10:15am CT / 4:15pm UTC to deploy the fix. Estimated downtime is 30 minutes.

I will be posting updates here if anything changes.

Appreciate your patience with this one!


19 Jan

Post
    JackieKo on Forums - Thread - Direct

Hello everyone!


Following up on the character transfers to the Shae Vizla server conversation. Starting a new thread to keep all discussion relevant to the info provided below. We will be doing transfers with a few limitations in place. They are the following:

  • There will be a minimum character level requirement. Specific level TBD. 
  • For transfers specifically to Shae Vizla, we are looking to provide free transfers, for a specific period, of time to players who have been a Subscriber for at least 90 consecutive days.
    • There will be a limited number of free transfers allowed. 
  • There will be a credit cap limit per character. We are still determining the exact amount.   

As we work toward pinning down the specifics of these limitations, we will keep you informed of when transfers will be opening up. 


For easy reference, players can read throug...

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Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Just letting you all know that we are going to be releasing Game Update 7.4b next week (exact date TBD). A full list of patch notes will be available either on Monday or Tuesday. There’s quite a bit in this patch but to give you a glimpse into some of the fixes that will be going into this update, the following will be included: 

  • Saboteur players will now see the option to contact Jonas when dealing with the SIS on Ord Mantell.
  • The "Separatist Elimination Requisition Cache" now rewards Tech Fragments instead of Conquest Commendations as intended.
  • Loot will correctly appear after the 3rd boss of Objective Meridian.
  • FR/DE - Daily and Weekly PVP missions now appear in the mission terminals.
  • Fixed an issue where the drop rates of Galactic Seasons reputation currency were lower than intended in previous seasons.

There’s a lot more coming to this update, and we...

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21 Dec

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

Heads up. Tomorrow (Dec 22), we're going to push an update to the Collection Unlock sale to include the items that are reportedly missing.  We'll continue to keep an eye on this thread. 

Thanks!


20 Dec

Comment
    JackieKo on Forums - Thread - Direct
32 minutes ago, GuigeekRhadamant said:

Title pirate captain from s4 pvp not on sale while the armor is

I'll pass that along for the team to look into. If there's anything else, let us know in this thread. 

Comment
    JackieKo on Forums - Thread - Direct

Good morning everyone, 

The Collection Unlock sale is live. Enjoy!  


15 Dec

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone,


Update on the Hermit's Vigil unlock in Collections. Specifically, this known issue:

  • Players who received the incorrectly named Elite Tactician Blaster Pistol will not be able to use it to unlock the Hermit's Vigil in Collections.

A fix for this is not possible to roll out in a patch, however, we want to ensure that this unlock works for player who received the incorrectly named pistol. We ask those players to reach out to our support team at [email protected] to request the unlock. Please be sure to include your account name when reaching out.


Thanks for your patience, all.

 


14 Dec

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

We are still unable to reproduce this issue during our testing and investigation, so the team would like some additional information from players who are experiencing this issue.

  • For groups who are seeing dead players during their Ops run, what happens when the "dead" players is set as a focus target?
  • Do they show up as alive again or does nothing happen? 

Appreciate any assistance with helping us track down what's causing this issue. Thanks!