JackieKo

JackieKo



30 Aug

Comment
    JackieKo on Forums - Thread - Direct

The Satele Shan and Star Forge servers are now back online. Leviathan is looking to be brought back online in approximately 30 minutes or so. 

Comment
    JackieKo on Forums - Thread - Direct

Good morning, everyone! 

We are preparing to take down all servers to begin moving the Darth Malgus and Tulak Hord servers to the cloud. Expected downtime is 6 hours. For all other servers, expected downtime will be approximately 1 hour. I'll post updates in this thread when I have them. 

Thanks! 


28 Aug

Comment
    JackieKo on Forums - Thread - Direct

Players can now log back into the Leviathan server. Thanks for your patience!

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We are aware that players are experiencing issues with logging into the Leviathan server. We will update this thread when we have more info.

You can also keep an eye on this page as well to see the status on every live server. 

 


25 Aug

Post
    JackieKo on Forums - Thread - Direct

Hello everyone, 

We are moving forward with the next step in migrating our live servers over to the cloud! This will follow the same process as the Leviathan server migration that occurred last week.

We will be moving the Darth Malgus and the Tulak Hord servers over on August 30th at 7am CT / 12pm UTC. Just like with the Leviathan server, players should expect a downtime of 6 hours for both Darth Malgus and Tulak Hord

All other servers will be taken down for approximately 1 hour and then brought back online. 

Players will be able to log in as normal once Darth Malgus and Tulak Hord are brought back online. 

I will be locking this thread to keep all relevant updates in one place. Once the move is complete, I will unlock this thread so players may submit feedback and reports as needed. 

If you are experiencing any issues, please submit a bug report using the in-game Customer Se...

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23 Aug

Comment
    JackieKo on Forums - Thread - Direct

Star Forge is now back online. Thanks for your patience, everyone! 

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We're aware of an issue players are experiencing with logging into Star Forge. The team is investigating. I'll update this thread when I have more info. 

Thank you


15 Aug

Comment
    JackieKo on Forums - Thread - Direct

The Leviathan server is now back up and running! I will be opening this thread in case anyone needs to report any issues. 

Thank you for your patience! 

Comment
    JackieKo on Forums - Thread - Direct

All servers with the exception of Leviathan are now back online. I'll update this thread with further updates on the server migration when I have them. 

Comment
    JackieKo on Forums - Thread - Direct

We're doing some additional testing to ensure that the Satele Shan, Star Forge, Darth Malgus, and Tulak Hord servers are good to bring back up. Appreciate the patience! 

Post
    JackieKo on Forums - Thread - Direct

Good morning everyone,

We will be taking down the Leviathan server to begin migration over to the cloud. Expected downtime is 6 hours. 

All other servers will be taken down, but brought back up online momentarily. 


14 Aug

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

An update went out for the launcher this morning that will allow players to close the System Alert window by pressing the ESC key if clicking CLOSE does not work. Please let me know if you run into any issues by tagging me in an update ...

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11 Aug

Post
    JackieKo on Forums - Thread - Direct

But wait, there's more! Here's an overview of what will be coming in Game Update 7.3.1 and the general timing of when it will go live. Please give the article a full read through. We will have more details to share next week and we will be adding to this specific thread. So for now, I will be locking this space to keep dev posts in one spot and front and center. Once we publish additional details, the thread will be unlocked. 

In the meantime, enjoy this cute photo of 3V-1L.  

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Post
    JackieKo on Forums - Thread - Direct

Hello everyone! 

Mark your calendars! We are beginning the process to migrate the live servers over to the cloud beginning next week. More info here!


09 Aug

Comment
    JackieKo on Forums - Thread - Direct
18 hours ago, DarkLordSnake said:

The current season of Passage of Peace is about to end in just under a week. Where is the news announcing the next new season? Or any updates even hinting about it?

Info coming very soon! We'll be dropping more info here and on social channels, so stay tuned. 


01 Aug

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

A fix has been applied for this issue. Impacted players will be able to see any missing Unlocks they purchased with Cartel Coins by logging out and back into the game. Thank you for your patience.

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We've received reports of players on the Leviathan server experiencing issues with the Collection Unlock function. The team is looking into this and I'll update this thread when I have more info. 

Thanks! 


31 Jul

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

The in-game events calendar and schedule has been updated for August 2023. Below are details: 

  • Rakghoul Resurgence on Corellia 
    • August 8th - August 14th 
  • Relics of the Gree
    • August 22nd - August 28th 

As a reminder, be sure to ...

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24 Jul

Comment
    JackieKo on Forums - Thread - Direct
On 7/22/2023 at 6:21 AM, NorthernNephilim said:

Hello. 

There is a player using character names referring to a certain CRIMINAL political regime, but the forum rules won't allow to write these names because .. "calling out". 

I've had people from my family arrested, tortured and murdered by that criminal regime, so yes, I take personal offense in seeing this game allowing people to use such names! 

So, to whom should i address? 

 

Please use the in-game reporting tool to report problematic character/guild names. You can follow the steps laid out here


22 Jul

Comment
    JackieKo on Forums - Thread - Direct

Players should now be able to log into the Darth Malgus server and stay logged in. We will continue to monitor the situation should new reports come in. Thanks for your patience.