JackieKo

Hi everyone,

Update on the Hermit's Vigil unlock in Collections. Specifically, this known issue:

• Players who received the incorrectly named Elite Tactician Blaster Pistol will not be able to use it to unlock the Hermit's Vigil in Collections.

A fix for this is not possible to roll out in a patch, however, we want to ensure that this unlock works for player who received the incorrectly named pistol. We ask those players to reach out to our support team at [email protected] to request the unlock. Please be sure to include your account name when reaching out.

Thanks for your patience, all.

Hi all, 

We are still unable to reproduce this issue during our testing and investigation, so the team would like some additional information from players who are experiencing this issue.

• For groups who are seeing dead players during their Ops run, what happens when the "dead" players is set as a focus target?
• Do they show up as alive again or does nothing happen? 

Appreciate any assistance with helping us track down what's causing this issue. Thanks! 

Hi everyone, 

The account pages have been updated and all web pages should now be available as normal. We did discover that players who are locked out of their accounts may not be able to reset their passwords, so we are actively working on a fix. I'll keep this thread updated with more info as I get it. 

Thanks!

Hello everyone, 

Update regarding the account page upgrades. We will need to extend the timeline on the rollout of these upgrades which will impact log ins for a period of time. The forums will still be available for players who were logged in prior to 9am CT, however, it will be in read-only for anyone logged out. This does not impact your game account at all. I will post another update regarding the rollout timeline when I have more info. 

Thanks!

Hey everyone,

We’re making some site upgrades to the account pages on swtor.com starting tomorrow (December 14th) morning. These changes will improve both the ease of use for players on the front end and streamline processes on the backend that will allow for us to build further upon our modernization efforts.

The rollout will begin at 9am CT / 3pm UTC and we are estimating that it will take roughly 3 hours. While the swtor.com site will not be taken down, there may be instances where pages may error out. If you run into said errors, please wait at least 10 minutes before reloading the page again. This rollout will not impact any of the game’s servers.

Below is a list of known issues that are being tracked by the web team.

• Using the browser back button can break the page, displaying a screen-wide loading bar.
• Clicking on the SWTOR logo in the top left of the page switches language to English.
• ...

Hi everyone,

Heads up that we have seen reports of several items not retaining their unlock functionality if bought from the GTN. Affected items include:

• Server Character Slot
• Commander's Character Tokens
• Customization Control: Hide Head Slot
• Species Unlock: Nautolan
• Unlock: Cargo Bay (account)
• Customization Control: Display Legacy Name and Titles
• Galactic Trade Network: 10 sale slots (account)
• Galactic Trade Network: 10 Buy Slots (Account)
• Unlock Outfit Designer Slot (Account)
• Legacy Stronghold Storage Additional Bay (Account)
• Unlock: Inventory Module (Account)

We just released a hotfix today that will keep these items from being sold on the GTN for the time being. We will be releasing a fix in a future patch.

Players can continue to trade the above items via ...

16 hours ago, Ruchalus said:

I dont see the wampa companion :c

Hmm. That's definitely not intended. Let me do some poking around and find out what happened!

13 hours ago, TrixxieTriss said:

@JackieKo any chance you can direct message me. You seem to have direct mail disabled.

My PMs are not blocked as I receive messages every day. I can ask the web team to see if there is a bug regarding your account. That said, sending you a test PM shortly. 

1 hour ago, JackieKo said:

Hi everyone, 

Just wanted to say that I see your comments and I'm taking them back to the team to have more conversations about the Collection Unlock sale. So hang tight! I'll pop back in here when I have an update for you all. 

Hi everyone,

Okay! I'm going to be updating my OP with the following info:

• A 50% Collection Unlock sale will be running from December 20 - January 9, 2024.
• The Life Day daily unique items are still being run daily, however, players can see other items (including the Wampa Companion, snow globes, and festive weapon tuning) on the Popular tab for a more comprehensive list of other Life Day, festive, and winter themed items that are on sale. These sales will run from today until December 20th.

Appreciate the feedback and thanks for your patience!

Hi everyone, 

Just wanted to say that I see your comments and I'm taking them back to the team to have more conversations about the Collection Unlock sale. So hang tight! I'll pop back in here when I have an update for you all. 

Hi everyone, 

Saw a few questions about what sales/events are happening this month and during the holiday break. We are rolling out a different sales format this year, so I’m going to be breaking them down below for clarity and so you all know what to expect in the coming weeks. 

Events

• Life Day starts today and will run until January 9th! 
• Double XP event will run from December 24 to January 4, 2024

Sales

A 50% Collection Unlock sale will run from December 20 to January 9, 2024. 

The Coruscant and Kaas City Strongholds are discounted to 12 credits (down from 5000) until the next game update

Players can expect to see special 30-50% off discounts on anniversary and daily sales on some of the most popular items on the Cartel Market. 

Below is a breakdown of all the starting dates for each of these sales!

To celebrate...

Hey there! I saw the thread and forwarded it to the team. I don't have an update to share right now, but I'll reply to this thread when I have more info. 

1 hour ago, HanniShindeiru said:

@JackieKo idid the step you say to rename the client_settings.ini to client_settings_broken.ini and it still freezed yet.

And just confirming, did you also see files in  

• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStatic
• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStream

and delete them? Or were there no files in those locations to begin with?

2 minutes ago, Nee-Elder said:

Jackie , just making sure here since a few guildmates were asking me:  That ^ NEW email address  is  only for  frozen loading screen related issues , whereas the prior  [email protected]   email address still exists for all OTHER  game related issues too , correct?

Or has the newer  [email protected]  replaced the other  prior email address now?

p.s.  i hope you received my forum PM i sent the other day?  --

The former is correct. I am asking players to use the community support email for this...

On 12/7/2023 at 2:29 PM, JackieKo said:

Hi everyone,

Follow up from the team regarding the freezing screen issue. We're still investigating and would love to know the following:
If the game is NOT currently running, please go to the following locations:

• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStatic
• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStream

Please answer the following:

• Do you see these files?
• Are they read-only?
• When you delete the files (it's safe to do so!), what happens when you run the game? Does deleting these files change what happens when you run the game?

Good morning, everyone, 

Following up on the freezing screen issue. First, thank you to everyone who submitted the...

@TrixxieTriss The team needs some additional info regarding the memory leak issue you're experiencing. We are still investigating and trying to repro the issue. Regarding the character you are using that runs into this issue, can you PM (if if you're fine posting here, feel free) the character loadout and the outfits pieces your character is currently wearing? 

Good morning, everyone, 

The team is needing more information from players who are impacted by the freezing screen issue and have requested the following: 

• A Dxdiag report
  • Steps can be found here
• The client _settings.ini file
  • Can usually be found in here: C:\Users\\AppData\Local\SWTOR\swtor\settings

If you are a player who is impacted by this issue, please send the above to communitysuppo...

2 hours ago, JackieKo said:

Following up on the freezing loading screen issue. For any players who have NOT sent in the following log files to support, we are asking you to supply them if possible. 

These logs are typically stored on the following paths, but you'll find them wherever you installed the game. Please send the following log files to [email protected]. Be sure to include your account name and confirm if you are using the SWTOR launcher or Steam. 

If you use the SWTOR launcher:

• Patcher log - C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\logs
• Client log- C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\retailclient\swtor\logs

If you use Steam:

...

2 hours ago, JackieKo said:

Hi again, 

Currently, we are tracking two issues:

• Freezing loading screen
• Memory leak in certain parts of the game.

The team is asking for more information which I will detail below. I am asking for responses from only players who are impacted by these issues and can provide the answers we need in order to troubleshoot further.

For players who are experience the freezing screen issue: 

• Does your application become unresponsive and you crash or does the loading screen just sit there forever? 
• Does using control + U twice close the loading screen and allow you to play the game?

For players who are experiencing a memory leak: 

• Does this happen for a...

14 minutes ago, Melaras said:

Hi Jackie.

No, it does not crash and it's not unresponsive according to the task manager. The cog turns for a few seconds, then it stops and the loading screen just sits there forever. I've just tried the ctrl+U trick but it does not appear to be making any difference whatsoever.

Can you confirm exactly what screen you're referring to when you say "loading screen". Is it that you can't get past the 7.4 key art screen or after you select a character to get into the game? You can also provide an image either here or sending me a PM. 

@HanniShindeiru if you could also answer the above, that would be helpful as well. 

Just now, HanniShindeiru said:

Does your application become unresponsive and you crash or does the loading screen just sit there forever?  = yes its forever freezed like that 

Does using control + U twice close the loading screen and allow you to play the game? = i am never tried ctrl+u but i do minimized the game by shift+enter to make it windowed but still freezed

Please use control +U and let us know what happens. Thanks!