JackieKo

JackieKo



27 Apr

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We're aware of an issue that a small number of players are experiencing in Galactic Seasons. If players, in quick succession, attempt to make purchases more than once, the system will drain the account twice. As a result, players will only receive a partial refund of their Cartel Coins. To avoid this issue, please do not press the purchase button rapidly. We are working on a fix for this, and all impacted players will have their Cartel Coins restored. We will update this thread when we have more information.
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

As mentioned in the Galactic Seasons article �as the season progresses, a catch-up system will unlock, allowing players to spend in-game credits to catch up on season levels� meaning that the Catch Up feature is not yet active. We intend on enabling this mechanic in 30 days to give players a chance to fully experience Galactic Seasons.

26 Apr

Post
    JackieKo on Forums - Thread - Direct
Hello everyone,

We wanted to address the Sienar Drexl Mount that some players may have obtained. The Mount was not intended to be available at this time. We wanted to communicate the following:

- The Mount in its current state is visually broken, and we are applying a fix today to prevent more from being obtained.
- While you can use the Mount item in order to unlock the ability, you will not be able to summon the Mount, so we advise players not to use it for now.
- Players who have the Mount will not be able to trade it.

We are currently investigating this issue and will update the community when we have more to share.

19 Apr

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We wanted to address a bug that has been reported regarding the Guild Commendations not being rewarded as intended for Conquest Invasions. This bug is targeted to be fixed with 6.3. We understand that this has not been the best experience for Guilds and their members, so we will be granting 360 Guild Commendations to ALL Guilds with this next update. Essentially, we are granting a month�s worth of Large Yield Commendations to Guilds.

As there is a cap for these, we wanted to message this grant ahead of time, so all players are able to spend their Commendations as necessary and they are able to take advantage of it.

A couple of notes to consider:
  • They will be granted as soon as the first member logs in after 6.3 is implemented
  • These will only be granted to Guilds that own a Guild Bank
We appreciate everyone who reported the issue to us and thank you for your patience.

12 Apr

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We will be bringing down PTS shortly and you will no longer be able to access it.

Thank you for taking the time to share your feedback on the Secrets of the Enclave Flashpoint and Galactic Seasons. You will be able to experience both of these when 6.3 launches at a later date.

09 Apr

Post
    JackieKo on Forums - Thread - Direct
Hey LtGeneralGezlin,

This is something on our radar. As a heads up, a fix for it won't be coming in 6.3, but we are aiming to fix it in an upcoming patch in the future.
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We wanted to clarify info based off of the feedback we have been seeing regarding the Fleet Penthouse Strongholds.

Over the course of PTS, we increased the amount of tokens that you were able to receive during the season from 12 to 15. We have noticed that this led to assumptions that this increase will allow players to purchase both Fleet Strongholds. It is intended for only one of the Strongholds to be obtainable during one season, so you will be able to acquire the other in the following season. This will remain even with the increase of tokens. When Galactic Seasons goes live, each Stronghold will cost a total of 8 tokens. The cost for the Stronghold was set to 1 credit during PTS for testing purposes only.

There has also been feedback regarding the Stronghold cap. We will be increasing the cap from 15 to 20. Please understand that while the cap is being increased, it is intended that players could have one of each Stronghold ... Read more

07 Apr

Post
    JackieKo on Forums - Thread - Direct
Hey everyone,

I wanted to let y'all know that the team is aware of some lingering issues regarding a handful of players still not properly seeing their daily PO's. The team is working on a fix, but in the meantime if you're experiencing this issue, you can just omit that part of the system in your feedback/testing.


06 Apr

Post
    JackieKo on Forums - Thread - Direct
Hi Banthabreeder,

I can confirm that. The feedback has already been passed along to the team. I am keeping a close eye on the feedback and the threads being created here and relaying them. Everyone's feedback regarding the Strongholds are much appreciated. Thanks!

30 Mar

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We appreciate you all testing out this system and providing feedback. I encourage you to re-read the posts that David posted as some of these points are addressed in them. For your convenience:

First post
Follow up post

Thanks... Read more

29 Mar

Post
    JackieKo on Forums - Thread - Direct
Hello everyone!

Thank you for all of the feedback you have provided for the Secrets of the Enclave FP on PTS. Below are fixes based off of the feedback that has been provided.

General
  • The �Search for Signs of Malgus� step outside the final boss room no longer requires interaction with the door to progress. You can just approach.
  • Some damage and health values have been adjusted on Veteran Mode (and balance is still in progress!).
  • The Graul and final bosses (Golah/Narezz) can no longer be interrupted. The Enemy Squad boss can currently be interrupted by design, so let us know your thoughts on this. Please also note that the Terentatek is also interruptible right now, but that may not be permanent.
  • The Imperial Commander enemy now wields lightsabers as intended.
  • There is now only one large map note marker for the �Defeat Enemy Patrols� step to lessen confusion about their position.
  • Kath Hounds are a lit...
Read more
Post
    JackieKo on Forums - Thread - Direct
Hello everyone,

As we head into week 2 for the Galactic Seasons PTS, we wanted to give you a small update based upon the feedback we have received so far. There have been quite a few bug fixes, but if you see more, please report them here!
  • Catch-up is now enabled�.this PTS build simulates what it might look like halfway through a Galactic Season.
  • Rewards added to many levels that had no rewards.
  • Split the Seasons vendor into two to clarify which rewards are permanently available and which rotate.
  • Cleaned up how the Conquest window displays your priority objectives. This is still a work in progress so please keep giving feedback!
Below is a new set of feedback questions to help us improve the system all around.

We have updated Priority Objectives. With the update to them:
  • Are they clear as to what you need to do to complete them?
  • Could you find them quickly without having to lo...
Read more

24 Mar

Post
    JackieKo on Forums - Thread - Direct
As the moderation team will yet again be cleaning up this thread of the off topic posts, there is a valid question that popped up on why I addressed something publicly.

This is the not the first time I have directly responded to a player(s) in this space due to behavior.

I understand that not everyone is going to agree with how I and my team may moderate the forums, but I believe in having a balanced presence of being a CM liaison between player and dev and also being a CM who enforces rules publicly and privately. Again, the interactions that I saw taking place were not healthy, and on top of that, they were affecting more than just the people who were involved with the conversation.

There will be moments where I can have private conversations with people and there are times when I have to speak out directly because the atmosphere of the forums as a whole is being impacted negatively.

Again, I ask everyone here to please contribute to t... Read more

23 Mar

Post
    JackieKo on Forums - Thread - Direct
Hello everyone,

Thank you for your patience. PTS is now back up and running. Please also note that the prices you will see during PTS are for testing purposes only and not real. I will be updating the original post with this information.

Jackie
Post
    JackieKo on Forums - Thread - Direct
Hello everyone,

Thank you for your patience. PTS is now back up and running.

Jackie

EDIT: Removed latter half of post as it was not correct info.
Post
    JackieKo on Forums - Thread - Direct
Willjb/DarkTergon,

While the moderation team cleans up these threads, I am asking you both to stop engaging each other. Neither of you are staying on topic and have resorted to going at each other not only here but in other threads. I am asking you both to step away and stop replying to one another. Your back and forths are not healthy and not bringing anything to these conversations.

22 Mar

Post
    JackieKo on Forums - Thread - Direct


EDIT: We are experiencing issues with PTS and will be bringing it down momentarily. I will update the PTS threads once it is back up. Thanks for your understanding and patience.

Jackie
Post
    JackieKo on Forums - Thread - Direct
Hello everyone!

With PTS now live, you can now help test our new Galactic Season! If you missed the announcement, a full breakdown of how the system works can be found here. As this is a robust system, we will be breaking down PTS testing and feedback gathering over the course of the next few weeks to test the functionality of the UI and rewards. Note that Cartel Coin purchases have been disabled to avoid anyone accidentally spending their live currency on a test server. Please don�t even attempt to spend your coins, as they will be lost if it succeeds!

This first PTS update will focus on the natural leveling experience:
... Read more
Post
    JackieKo on Forums - Thread - Direct

Hello everyone,

PTS is now live! Players can experience Galactic Seasons and the Secrets of the Enclave Flashpoint.

Steam players
You will have to go to the game page here and install the PTS download.

Galactic Seasons

This is a new system we are introducing that allows players to actively earn rewards by completing Daily and Weekly Priority Objectives. While the Login Rewards are an easy method for collecting rewards by simply logging into the game, Galactic Seasons feature new high-value r... Read more
Post
    JackieKo on Forums - Thread - Direct
Hello everyone!

PTS for the Secrets of the Enclave Flashpoint is now live! Please note that testing is only available for Veteran difficulty. Master difficulty will be added in at a later time.

If you could answer any of the following questions, that will be very helpful feedback for us.
  • What was your group's composition (number of tanks, healers, and dps)?
  • What did you think about the layout of the Flashpoint?
  • Was it easy to understand where to go and what to do?
  • Did the length of the Flashpoint feel appropriate?
  • What was your favorite boss? Your least favorite? Why?
  • Were any boss mechanics difficult to understand or notice?
  • Were any bosses too easy? Too hard?
  • Did boss fights take too long? Were any too short?
  • Did any boss abilities feel like they did too much damage? Too little?
  • Were you able to complete the bonus mission and fight the optional boss?
  • Did any non-...
Read more