JagexHooli

Hey 'Scapers,

We'd love for you to join us on stream next Wednesday, January 25th for a Q&A Livestream with J-Mods from across the team!

In this design focused Q&A, we're looking for your questions on existing RuneScape content. This is your opportunity to get deeper answers on decisions that drive the game, meaning we can cover everything from the state of combat through to the thought process behind decisions being made for the game and more.

Just to set some expectations: this won't be a stream where we are providing a deeper look at the year ahead or go into much more detail on the announcements made in our Sneak Peek. Rest assured, that's all in the works and that opportunity will come in the near future.

Mod Jack will be heading up the cast, and we'll be picking guests based on the topics you want covered. Drop your questions below and we'll answer as many as we can during the show.

Looking for...

Mod Miva drove that for us when streams became more complex to pull together for a while there. Great to hear you enjoyed it - could be a great option until our new CM is in. We'll take a look at what we can do.

I moved to Head of Community & Social from Lead mid last year - still very much involved in everything but in a different way!

Data streams are back on the menu this year hopefully. When that will be, not sure - but I'm confident we can get to them again.

Yes! We just got a huge shipment of lights and tech to bring it back to life - but there's a lot of setup work still to happen. We might be able to run some streams from there again in Spring time but nothing confirmed just yet.

We're going to be doing a lot more streams again in general this year, Q&A streams included.

Part of the responsibilities of the next CM we bring on board in the coming months will be to own our streams and be out there with all of you. They might be a little more sporadic still until that point, but once they've settled in, we'll be looking to get back to regular streams as quickly as we can.

I just want to hop in and say a massive thank you to Mod Miva for everything they've done over the past year and a half.

Miva worked so hard on so much behind the scenes I can't even begin to list it all, but most of all, Miva was a champion of your feedback and voice to the fullest extent every single day.

We are currently in the progress of hiring our next Community Manager, but that's a story for another time. For now, we wish you all the best for what's next Miva - we'll sorely miss you.

Hey everyone -

We know you've been patiently waiting for an update on what happened this weekend after the team finished their work getting everything back online, so I just wanted to drop in with a quick note.

We just want to assure you that we'll be providing more information on this as soon as we can. There's been plenty of regrouping, discussions and hard work going on to get us to a level where we can offer a meaningful response - which can and will be coming.

We'll keep you apprised as we get more news.

Hi everyone,

Our rollout of the Make Good Membership Passcodes has now been underway for over 24 hours. Right now, we're at about 40% of all codes delivered to Player Inboxes - which keeps us on track for Tuesday!

With the volume of codes we're distributing being far above anything we've used this system to do before, we've become aware of a delay in delivering Membership Passcodes purchased with Bonds.

We fully understand redeeming a Bond should get you your code instantly and we are sorry for any delayed receipt. Unfortunately, we can't reduce the velocity of Make Good codes being sent through the system at the same time without significantly compromising the timeline it will take players their Make Good codes too.

However, we have made immediate changes to reduce the impact of the Make Good Passcode rollout by delivering codes outside of peak hours and pausing the rollout over the weekend - all without compromising our intended Tuesday deadline.

We're going to update the wording on that to be clearer now.

To be clear, it means active on or BEFORE that date. So if you had Membership of any kind in the 28 days beforehand, and logged in at least once in those 28 days, you will get a 2 Day Membership Passcode.

https://preview.redd.it/njq33difm93a1.jpg?width=1920&format=pjpg&auto=webp&v=enabled&s=9994ea83466ece9349c429d3f3b982b0e9e3529a

We know the Nov 22 Data Centre issue disrupted your valuable spare hours to play the game, and we'd like to make up for what was lost. In the days ahead, we'll be releasing these Make Good gifts:

• 2 Days Membership Passcode (delivered by Tuesday to your Player Inbox)
• Daily Challenge Reward Box (arriving December 5th)

Head here for full details and eligibility: ...

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We'll catch up with the team on this today and see if we can get you an answer (or at least an update/ETA!).

Update: Nov 25

Following recent server outages which caused disruption when attempting log-in from certain regions, we've been working closely with our system administrators to ensure all players are now able to log back into the game as normal. 

The team has made some minor adjustments to our authentication services to ensure that further reports of disruption when logging in have been rectified. Game stability over the last 48 hours looks promising, and we will continue to monitor stability over the weekend to ensure that things are fully back to normal and to fix them promptly if anything more happens.

Before the weekend, we would like to let you know that we are still in the process of reviewing our make good options for players. Next week, we'll set out and communicate our plan for this as we're still working out some of the technical and delivery details to make this happen.

We'd like to thank you for your patience as we work o...

Hi everyone -

Now that our News Systems are back online, we've put a dedicated post live on this here: https://rs.game/nov22-issue-updates

We're also aware of the ongoing blips with Logins at times over the past couple of days - and we want to reassure you we're on it.

The login systems have since struggled at times and you may therefore have found yourself unable to log in. We have identified what was causing these login systems issues and we believe that it should remain stable barring anything unforeseen happening.

We're keeping a close eye on everything just to be safe of course!

❗ Update: 2:10am Game Time - RuneScape Is Back Online ❗

Good news - thanks to the team working super hard behind the scenes, we're happy to announce that our services are back up and running as of now! 🎉

You should now be able to log into the game as usual. Thank you so much for your patience whilst we worked to get these issues resolved today.

\NOTE* Some parts of the service will need more work before we can fully restore their functionality, which will take place later in the day on November 23rd.*
- UK Worlds, Lobbies and Asset Servers will be offline.
- Clan Citadels may not be accessible at this time
- Account Appeals will not be available

Another quick update -

Testing is progressing swiftly and we're still very much looking good. We'll check back in a little later when testing completes.

Further update for you this evening -

We have completed the work to get our services into the testing and validation phase (which has happened without issue), so initial testing is about to take place.

This process will take some time to make sure everything is as it should be before we proceed any further, but everything is on track at this time.

Just checking in to say the work is currently proceeding as expected so far this evening. Once that work completes, we're into the testing and validation phase.

No change in our ETA to report as yet but we'll keep you updated!

Confirm confirm.