Quick update from me -

This downtime is likely to continue for a little bit. The issue is related to the availability of our London Data Centres - we have a team of engineers working remotely and more headed on site to ensure this is addressed as soon as possible.

Given this issue has lasted an hour, we're going to move updates to an official status thread here for improved visibility for others: https://www.reddit.com/r/runescape/comments/z1psnx/services_down_updates_thread_november_22nd/

--- RuneScape Is Back Online! ---

We're happy to announce that our services are now back up and running as of 2:10am Game Time on November 23! 🎉

UPDATE: NOV 25TH 2022

Following recent server outages which caused disruption when attempting log-in from certain regions, we've been working closely with our system administrators to ensure all players are now able to log back into the game as normal. 

The team has made some minor adjustments to our authentication services to ensure that further reports of disruption when logging in have been rectified. Game stability over the last 48 hours looks promising, and we will continue to monitor stability over the weekend to ensure that things are fully back to normal and to fix them promptly if anything more happens.

Before the weekend, we would like to let you know that we are still in the process of reviewing our make good options for players. Next week, we'll set out and communicate ...

Hi all -

We are currently experiencing services issues with RuneScape.com - which also impacts game logins, web logins account creation and purchases.

We're on it and we'll keep you updated on progress. With the News system down, Twitter, Discord & this thread will be our main update sources for this one.

You may have noticed this post disappeared quickly - and that's because we've made a slight (intentional) release date shift on this today that didn't sneak into the scheduled post updates in time.

You'll hear more about it soon, but it's not releasing on Monday to confirm!

After reading this, so are we!

So this tweet isn't quite true in terms of timing - looks like the team's social scheduler decided it should be shared early!

This is on the way next week - and yes, that includes raising the Bank Space cap limit from where it is today. Look for more info in next week's TWIR.

We got this fixed a little earlier today in a Hotfix around 14:45 Game Time.

The only caveat is you won't be able convert from Protean Essence to another Essence until the next Game Update - unfortunately this isn't hotfixable, but thankfully it's the least important part of the fix we hope!

RuneScape players + speedy memes. Name a better combo. 😂 This is great.

The team have been made aware and are working on a fix now. No confirmation as yet if it'll be something we can hotfix or if we need a Game Update.

One extra bit we've just added to the TWIR -

The team behind Fresh Start Worlds would like to confirm we will now be awarding Golden Halos to the Top 100 players in the Overall leaderboards after feedback from players. This is in addition to Top 100s on each skill leaderboard

We would love your help - appreciate the thread on this.

We've got a destination for it if you don't mind submitting a ticket directly to the team, which you can do here: https://support.runescape.com/hc/en-gb/articles/360006627238-Game-crashes

If you submit a ticket, please include the following system details where possible:

1. Device (e.g. PC, Mac, Samsung S20, iPhone 10)
2. Operating System (e.g. Windows 10 21H2, macOS 12.5.1, Android 12, iOS 15)
3. GPU model (eg. NVidia 2070, Intel HD 620, Apple M1)
4. GPU driver version

In terms of w...

Correct, that's not expected. The team looked at how that unexpectedly happened during our last maintenance and have put a mitigation plan in place to avoid it happening.

We won't know for sure until it's out there in the wild, but we should be good to avoid it this time.

We've just added an additional section to This Week In RuneScape to confirm all German Worlds will also be offline in RuneScape this Tuesday for approximately five hours.

The work is expected to begin around 10:50 Game Time on Tuesday. A maintenance post will appear on RuneScape.com while this work is active so you can track if the Worlds are still down, which will disappear when the Worlds have returned.

Clarification on this - it's just our Worlds based in Germany.

Hey everyone. This was briefly incorrectly mentioned in the News Post this week and isn't present in this week's update, but this is a planned change for the Oddments Store.

To explain what's going on - the team recently reviewed the Oddments Store changes from April, and the assessment is that Key Limits are out of balance with the limits on the other items in the Oddments Shop (which exist for game economy balancing reasons).

This has led to the limit being rebalanced to 10 Keys per day, which is scheduled for release next week.

Finding out from a Patch Note was definitely not the intention - it was in there as a leftover before the team delayed the release by a week late on Friday so we could provide notice to players in the next few days and avoid disrupting anyone's Grim Harvest experience.

Since the Patch Note got the word out as is - and the Limit change is now confirmed - we're going to get this news added to This Week In RuneScape asap. Look...

Our apologies for some of the issues with the News Post deployment today, that was far from ideal. Looks like some problems in converting our work to HTML went uncaught - should be all accurate now.

Thanks for the detail on this and sorry to hear it didn't help in your case. Can you submit a ticket? It would really help the team eliminate this for those still affected as quickly as we can.

https://support.runescape.com/hc/en-gb/articles/360006627238-Game-crashes

We're passing these reports around Steam to the team so they can take a look asap. Thank you for sharing this and really sorry about the disruption.

Sorry to hear you are still affected. The Engine Team are still working on this for anyone still impacted, so your ticket will really help that process.

We'll keep you updated, just know they're doing everything they can to get your experience back to normal again as soon as possible.

Hey everyone -

We have released a new Client Fix to address the stuttering and crashing performance issues experienced by some players.

Please close the game and re-open the Client to get this new version. Big thanks to all of you for your reports and for your patience while we investigated the root cause.

Please do let us know if you're still encountering issues. If you continue to experience issues, you can send us a support ticket via https://support.runescape.com/hc/en-gb/articles/360006627238-Game-crashes

If you submit a ticket, please include the following system details where possible:

1. Device (e.g. PC, Mac, Samsung S20, iPhone 10)

2. Operating System (e.g. Windows 10 21H2, macOS 12.5.1, Android 12, iOS 15)

3. GPU model (eg. NVidia 2070, Intel HD 620, Apple M1)

4. GPU...

Just to confirm this is a legitimate email and partnership with PC Game Pass. Feel free to redeem it!