JagexHooli

JagexHooli



16 Nov

Comment

Originally posted by [deleted]

[deleted]

Were you an active Premier Club 2021 Member at the time of the Login Lockout? This only applies if you had Premier Club when the Lockout occurs just to be extra clear.

Post

Hey everyone,

Posting this here to make sure it's not missed in the main thread. We're delighted to confirm the discount for players who were impacted by Login Lockout and had an active Premier Club 2021 Membership at the time is now live!

If you are purchasing with real-world money, proceed through the usual Premier Club purchasing path linked here. You'll notice your discount is applied once you log in. https://rs.runescape.com/premier-club

If you are purchasing with Bonds, please purchase Premier Club for the full price of 20 Bonds. Within the following week, we will return 5 Bonds to your account as a retroactive application of your discount.

If you have any questions or something isn't right, please check out our updated FAQ: ...

Read more External link →
Comment

Couple more updates today:

  • If you were impacted by the Login Lockout and an active Premier Club 2021 Member at the time, your discount for Premier Club 2022 is now available!
    • If you are purchasing with real-world money, proceed through the usual Premier Club purchasing path linked here. You'll notice your discount is applied once you log in. https://rs.runescape.com/premier-club
    • If you are purchasing with Bonds, please purchase Premier Club for the full price of 20 Bonds. Within the following week, we will return 5 Bonds to your account as a retroactive application of your discount.
    • If you have any questions or something isn't right, please check out our updated FAQ: ...
Read more

15 Nov

Comment

Hey everyone. Got a few more updates for you:

  • The issue with some Premier Club benefits not becoming available after purchase should now be resolved. Please log in and out if you were experiencing this - sorry about the disruption there.
  • Our Premier Club FAQ is now online here: https://secure.runescape.com/m=news/faq-premier-club-20212022
  • We can confirm we will also be able to offer Premier Club Login Lockout impacted players a discount when buying through Bonds as well as through real-money purchase! See Q1 of our FAQ for details. We'll have more to share on the real-money discount for impacted in the very near future.
Comment

Originally posted by Achievmnt

You can't get all the rewards if you purchase premier currently. I made a new account and bought premier. I was able to claim the outfit from the benefits page, and the montly drop, but the rest of them are unavailable. I did get the loyalty points on login aswell.

The things broken currently (afaik):

Premier artefact - where is it?

Keys

Bank spaces

Vault access

Instance(?)

Vip world access

Runemetrics discount

Chat badge


Comment if I missed something.

The benefits page just tells you to "buy premier to access these rewards"

We've almost got this resolved - the team have been working on it urgently throughout today. Thanks for your patience so far.

Comment

Originally posted by hmuhomeslice

What about premier club members who were impacted by the lockout but don’t wish to purchase the 2022 premier membership? Do we get compensated in regular membership or do we completely miss out on the compensation altogether?

We added 1 month of Membership for the Login Lockout on top of the time we covered while you couldn't play - so once your Premier Club runs out, you'll switch to that. We don't have any other discount plans for standard Membership I'm afraid.

Comment

Originally posted by -Wukong

I had a recurring 1 month membership plan; just bought Premier with bonds and I've got all rewards except the Chat Badge and the Premier Artifact which Diango won't give nor it is in the bank.

Thanks for reporting this - sorry to hear you can't get everything as expected. The team are checking this out urgently.

Comment

Originally posted by crazya94

I’m not sure what’s going on. Bought premier club with bonds, now it seems like the game completely forgot I even bought it? Lol. First time buying premier club in awhile so I’m confused but seems like a bug…

We;re looking into this urgently.

Comment

Originally posted by xindrjayzda

u/JagexHooli Is the Lockout discount going to be with IRL money AND bonds or just IRL money? Kinda feels like a kick in the teeth to us that were locked out and want to pay through bonds if its just IRL money.

We're just finalizing everything at the moment (we needed PC to be live to do the discount steps) but we're hoping to have some sort of solution for Bonds buyers too. We'll know either way very shortly.

Comment

Originally posted by AWildSushiCat

I just bought premier club, and the game won't let me use the chat badge or hop to VIP worlds. It tells me that I must be a premier club member to enable the badge. Hoping worlds kicks me off the game...

Can someone look into this?

I've passed this to the team behind Premier Club - we'll take a look now and see what could be wrong here.

Comment

Originally posted by Jevaneaux

Just wondering, will the discount only apply to purchases with real life money or will there also be a discount on purchasing premier through bonds?

We'll be able to confirm this for sure in the very near future. Don't have an exact answer right now as the team are looking at options.

Comment

Originally posted by JagexHooli

Update on the Premier Club page - apologies it's not up, we're working with the Web Team to get this resolved as quickly as possible.

We've got the page live on a new link: https://rs.runescape.com/premier-club

Comment

Originally posted by JagexHooli

Additional heads up on a couple of things:

  • The team are just finishing up a Premier Club FAQ to answer any we've seen since Friday's stream. We'll have that out this afternoon and do our best to answer any we see as we go.
  • Eligible Login Lockout Premier Club members will be receiving a discount. There's a bit of delay to send the offer out but we expect to have it to you within a couple of days. If you are someone who falls into this group, please don't pick up Premier Club just yet - we'll be sending a message to your RuneScape Inbox and registered email with further instructions.

Update on the Premier Club page - apologies it's not up, we're working with the Web Team to get this resolved as quickly as possible.

Comment

Additional heads up on a couple of things:

  • The team are just finishing up a Premier Club FAQ to answer any we've seen since Friday's stream. We'll have that out this afternoon and do our best to answer any we see as we go.
  • Eligible Login Lockout Premier Club members will be receiving a discount. There's a bit of delay to send the offer out but we expect to have it to you within a couple of days. If you are someone who falls into this group, please don't pick up Premier Club just yet - we'll be sending a message to your RuneScape Inbox and registered email with further instructions.

11 Nov

Post

Hey Reddit Scapers,

We've been able to make a stream happen this week and it's this Friday at 5pm Game Time on Twitch.TV/RuneScape!

Mod Osborne and I are going to sit down to talk a little about 2021 and give some first indications of what's coming up for the rest of the year - including the reveal of Premier Club 2022 and the next Anniversary Quest update.

To set expectations, while this will contain some announcements, this won't contain any Runefest-esque roadmaps or huge content reveals - but you will definitely hear about some cool stuff. If you can't make it, anything revealed in detail will be going up on RuneScape.com right a...

Read more External link →

08 Nov

Comment

Originally posted by CupboardRS

your link to the post for RWT is asking us to sign in to something

Fixed, thank you.

Comment

Hey everyone. We will likely have a stream this week, but I'm suffering from a flu at the moment. As soon as I'm better, we'll be confirming a stream date / time here and on Social. Sorry it's absent from the post right now.


01 Nov