JagexHooli

Wave 4 - 13:15 Game Time, April 7th

Hi all,

We have just released our fourth wave of accounts back into the game, bringing the total share of impacted accounts restored up to ~70%.

Emails will be sent to notify anyone returned to the game within the hour, but as always, we recommend also checking by attempting to log in just in case anything happens with your email!

What's Next

Our aim is to have the vast majority of accounts back in game by the end of this week and we remain on track to achieve this as it stands today.

We are currently working on our fifth wave of account restorations, which we expect to be ready to deploy tomorrow. We expect this wave to tip us well into the 80-90% range and we'll confirm the percentage of overall accounts returned as soon as we have this locked.

We are also lining up plans for a sixth wave which could potentially release on Friday - though this is strictly provisi...

There has been more discussion on Ironman accounts and we'll hopefully have more to share / discuss with all of you within the next day or so.

Gaining GP won't impact anything so feel free to make some money.

Response times on Aftercare right now are pretty quick, so you should hear soon. Thanks for the patience while we sort this out for you!

We know what happened here - it's not a loss of save data, just a deployment error. Thank you so much for reporting this as it caught a couple of other potential instances of this for future waves (thankfully extremely small numbers - single digits - but still!).

Can you reach out via Aftercare for further support? We're going to prioritize your ticket (we've let PS know you are coming) and help you asap. For now, please avoid playing until you've worked with them. Thank you!

https://support.runescape.com/hc/en-gb/articles/360018668777

The Live Team just reached out to let us know this is now hotfixed. If you were encountering this, could you let us know if this no longer occurs? Thanks for your help in advance!

Emails will go out once the processing completes and everyone is deployed - usually it's shortly after we announce it here, on RuneScape.com etc.

Could I get your RSN? We can look into this urgently.

There could very well be yes - the earlier time we needed to spend monitoring and assessing is now letting us move at a better clip for the rest of these waves (at least based on the results so far). Too early to confirm a Friday wave just yet though.

Hey everyone,

To kick off today, we want to give you a slightly more forward-looking update on the Login Lockout waves for the next two days.

In order to give you this more forward looking information, we need to stress that this is all provisional. This is an active development situation, anything can happen and we can't risk the quality of the process at any stage. Yesterday's processing taking ~2 hours longer than expected is a prime example of some of the unknowns these deployments can throw up at us.

However, this is our current projection as of this morning:

Currently Underway

We have prepared a significantly sized wave as of last night that is now processing. Processing this may take all day and has the potential to land anywhere from late this afternoon to early tomorrow - we'll keep you informed as soon as we have an indication.

This next wave will take us up to ~70% of all impacted accounts being back in ga...

Hello everyone!

We'll be on stream tonight to talk with some of the Leads from the team, and we'd love to know what you want us to cover.

If you have any questions you'd like to ask the team, please drop them in this thread and we'll answer as many as we can during the stream.

Aftercare may be able to offer some level of support here - worth reaching out: https://support.runescape.com/hc/en-gb/articles/360018668777

Please reach out to Aftercare - we'll see what we can do to help: https://support.runescape.com/hc/en-gb/articles/360018668777

The wave based releases are so we can deliver relevant improvements / fixes to the translation process before restoring certain accounts that have been identified as needing extra work. This has all been going on alongside the wave deployment work.

Basically, it means you should be restored just as well as everyone else, but we just need to do some extra things to best ensure that.

Drop a ticket here and we'll be able to do as much as we can about this through Aftercare: https://support.runescape.com/hc/en-gb/articles/360018668777

Could you post your RSN name so we can take a look? Also, please do submit as many Aftercare tickets as you need here so we can get on this for you! https://support.runescape.com/hc/en-gb/articles/360018668777

Sorry to hear about this. Could you drop your RSN name? If your account is out of norms, this would really help all the restoration work including resolving your account.

Also, feel free to submit as many Aftercare forms as needed in this situation to cover anything that's wrong.

We have you identified for fixes. Are you extremely active on OSRS by any chance?

We've passed this to the team to look at now. Please hold on playing for now if you could.

Update @ 15:20 Game Time, April 6th

Hi all,

The third wave of account returns has now been released (as of 15:20 Game Time). This wave is much larger than previous waves and we hope to continue scaling in this way as we restore more accounts in future waves.

Restored accounts have been emailed, though we also recommend attempting to log in just in case any issues occurred with receiving your email.

Please check back soon for more information about future waves.

- The RuneScape Team

Thanks for sharing this!