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Rsn: Odense jern Everything looks fine but invention, missing a few perks and many materials also missing
Please reach out to Aftercare - we'll see what we can do to help: https://support.runescape.com/hc/en-gb/articles/360018668777
Rsn: Odense jern Everything looks fine but invention, missing a few perks and many materials also missing
Please reach out to Aftercare - we'll see what we can do to help: https://support.runescape.com/hc/en-gb/articles/360018668777
Just how f**ked really is my account if I'm not back in now? Getting truly fed up with the shite communication
The wave based releases are so we can deliver relevant improvements / fixes to the translation process before restoring certain accounts that have been identified as needing extra work. This has all been going on alongside the wave deployment work.
Basically, it means you should be restored just as well as everyone else, but we just need to do some extra things to best ensure that.
/u/JagexHooli I have gotten my account recovered but i lost my biting 4 and didnt got a single component back
Drop a ticket here and we'll be able to do as much as we can about this through Aftercare: https://support.runescape.com/hc/en-gb/articles/360018668777
posting this here because reddit mods deleted my post... just got my account back, its a mess, loads of stuff is missing. I guess posts are being deleted of this nature... just trying to fill you guys in when Jagex won't
Could you post your RSN name so we can take a look? Also, please do submit as many Aftercare tickets as you need here so we can get on this for you! https://support.runescape.com/hc/en-gb/articles/360018668777
My account is in absolute shambles. I have gear missing, gear added, several items duped, empty eofs, some random items added I know for a fact I never had like wolpertinger pouches, a random extra cash stack I never had... Idek where to begin, I know it's a video game but I feel like I'm going to faint looking at this :(
Sorry to hear about this. Could you drop your RSN name? If your account is out of norms, this would really help all the restoration work including resolving your account.
Also, feel free to submit as many Aftercare forms as needed in this situation to cover anything that's wrong.
My account was rolled back two weeks to before the DXP event, but my account is yet to be locked out, or repaired in these waves. Can you at least acknowledge that you see my account was affected, and will eventually be fixed?? RSN: LazyEyedJedi
We have you identified for fixes. Are you extremely active on OSRS by any chance?
Guys I have GREAT news! 1/2 of my account is back and I can log in! But.... when I log in its at the creation screen... oupss
RSN: ironkkenobi
We've passed this to the team to look at now. Please hold on playing for now if you could.
Update @ 15:20 Game Time, April 6th
Hi all,
The third wave of account returns has now been released (as of 15:20 Game Time). This wave is much larger than previous waves and we hope to continue scaling in this way as we restore more accounts in future waves.
Restored accounts have been emailed, though we also recommend attempting to log in just in case any issues occurred with receiving your email.
Please check back soon for more information about future waves.
- The RuneScape Team
Hooli Discord: So just to give you our current projections - At present, we expect the vast majority of people impacted in this to be in by no later than the end of the week. The scale of each wave has been ramping up leaps and bounds, and for those of you worried the vagueness = tipping into next week, that's not where our projections put us at all. These are projections, but we're confident in them. We'll also talk about this across the next day or so to go more in depth on numbers so far etc tomorrow on stream, answer your questions etc.
Thanks for sharing this!
We still having the 3 wave today right?
Still happening, it's just taking longer to process than we anticipated. The only issue we're facing with this is the wave is much bigger. Hoping to have news soon.
Big sigh. The last two waves gave you great info on it and you fixed problems that arose. You were prepping this wave all day Thursday, gone for the weekend and back to prepping all day today. And it’s still not ready.
Not buying confidence here. Can you at least confirm if everyone will be back before the end of April?
It's not an issue, if that helps, it's just the rate of processing with a larger wave.
Hey everyone. We're chatting to the team now about the latest ETA on the current rollout given our last estimate was before 2pm Game Time. We'll be back with info as soon as we have it, hopefully in the next couple of minutes, but nothing to be concerned about in terms of the rollout being at risk!
Latest from the team - since the ingestion is going a little slower than expected, we can't pinpoint a specific ETA right now (see what just happened with the 2pm Game Time bit!) but our hope is within the hour. I stress the word hope for now as the bigger wave has already taken longer than expected.
Just to be super clear - everything is still on track for today, nothing is in jeopardy there, it's just a matter of when the live transfer process finishes. We'll pass any news as we get it.
Hey everyone. We're chatting to the team now about the latest ETA on the current rollout given our last estimate was before 2pm Game Time. We'll be back with info as soon as we have it, hopefully in the next couple of minutes, but nothing to be concerned about in terms of the rollout being at risk!
u/JagexHooli - I don't want to be a pain in the ass but 3 weeks ago I had asked whether it was normal my account was not locked yet. You said you'd speak with the team about it. It's still unlocked but reset to lvl 1s. When will my account get locked? IG: "El Prodigy"
I'll get on this, this is likely on me - sorry. I did raise it with the team but probably missed their response in the melee.
is this wave bigger than last 2 waves?
Much. Each wave has grown substantially in size, and the next ones we're prepping for after this will be even bigger still based on our current plans.
What’s the game time now? We don’t know the game time as obviously we can’t get into the game
It's currently 11:35 Game Time.
We are go for our next wave today. There's a small wait to prepare the accounts onto the live servers, the unlock process etc - but it should be no later than 2pm Game Time.
We'll post as soon as this wave lands so you can check your accounts. We're also preparing our next wave of accounts and we'll let you know when to expect that once we have more details.
Those of you taking your first steps back into Gielinor this week will find a care package full of goodies waiting for you. Upon logging in on or after April 6th, you'll receive a box in your Inventory (or your Bank, if your Inventory is full), which you can open to find your compensation gifts.
I was affected by the lockout, unlocked Wednesday in the 2nd wave and am thankful to be back in playing. I logged in at the daily reset and did not receive this compensation care package. I thought maybe after the weekly reset, logged in and I still haven't received it. Tagging /u/JagexKari and /u/JagexHooli any idea on timeframe for this?
What's your RSN? We can pass it to the team to take a look now.
Hooli said in another post that double daily keys won’t start until the day you are back in.
Correct - bad wording on our part there, sorry.
My question is, what is the compensation for:
- April fools event that we missed, are we getting the pet?
- The Spring festival event that we can't part take in, are we getting exp, yak track skip, event mystery boxes, outfit and title?
Thank you
April Fools Pet: Yes
Spring Festival: If you get in late, we'll give you a hefty amount of the Spring Tokens based on days missed. If you miss it entirely, the cosmetics you will get for sure but no decision has been made on the other bits though. We'll pass the feedback along.