JagexHooli

Hello everyone!

Wave 5 has now released, our first of two planned for today. Please check your emails for notification within the hour, but as always, we recommend attempting to log in just in case.

Wave 6 will take place later this afternoon should everything go to plan, and we'll let you know as soon as this has rolled out. By the end of today, we expect to have returned around 88% of all accounts.

Tomorrow, we intend to release Wave 7 which we currently project will bring us to almost all accounts having been restored (> 99%). We'll be back later today with more news on Wave 6 as soon as we have it.

Looking into my messages - I don't seem to have this in my inbox. Could you send it again?

Thank you! Passing it to the team now.

Just to add to this - according to the team, only two Aftercare reports have been fully closed/denied so far and both were due to false requests.

Just an update to this - in the processing of Wave 5, we've caught some discrepancies that have set our timelines back a little.

We're still expecting to squeeze in both Waves today, but our first wave will likely arrive early-mid afternoon now. We'll keep you apprised as we go.

Checked in with the team on this. The vast majority of requests haven't resulted in this approach and generally no-one will be expected to have any evidence or footage to back up their claims. The vast majority of requests have been fulfilled as requested.

I can't speak on the reports you've seen, but we have had to deny some false or embellished reports for certain. Not saying those reports are those individuals those!

If anyone reading this feels you've not got the Aftercare you expected, feel free to respond with detail / your RSN and we can check in with the team on it.

Morning everyone.

Just jumping back in to let you know we expect to have two waves today - one wave relatively soon followed by a larger one later this afternoon. We don't quite have an ETA for the first one but the hope is we'll be landing around late morning / very early afternoon.

Just to be clear, this isn't Friday's wave being pulled into Thursday, so we'll still end up in the 80-90% returned range. Friday's wave should bring us to pretty much all accounts being restored. As soon as we have any further news, I'll be back with more.

Could I get your RSN?

Could you pass me your RSN? We can look into this.

Wave 4 - 13:15 Game Time, April 7th

Hi all,

We have just released our fourth wave of accounts back into the game, bringing the total share of impacted accounts restored up to ~70%.

Emails will be sent to notify anyone returned to the game within the hour, but as always, we recommend also checking by attempting to log in just in case anything happens with your email!

What's Next

Our aim is to have the vast majority of accounts back in game by the end of this week and we remain on track to achieve this as it stands today.

We are currently working on our fifth wave of account restorations, which we expect to be ready to deploy tomorrow. We expect this wave to tip us well into the 80-90% range and we'll confirm the percentage of overall accounts returned as soon as we have this locked.

We are also lining up plans for a sixth wave which could potentially release on Friday - though this is strictly provisi...

There has been more discussion on Ironman accounts and we'll hopefully have more to share / discuss with all of you within the next day or so.

Gaining GP won't impact anything so feel free to make some money.

Response times on Aftercare right now are pretty quick, so you should hear soon. Thanks for the patience while we sort this out for you!

We know what happened here - it's not a loss of save data, just a deployment error. Thank you so much for reporting this as it caught a couple of other potential instances of this for future waves (thankfully extremely small numbers - single digits - but still!).

Can you reach out via Aftercare for further support? We're going to prioritize your ticket (we've let PS know you are coming) and help you asap. For now, please avoid playing until you've worked with them. Thank you!

https://support.runescape.com/hc/en-gb/articles/360018668777

The Live Team just reached out to let us know this is now hotfixed. If you were encountering this, could you let us know if this no longer occurs? Thanks for your help in advance!

Emails will go out once the processing completes and everyone is deployed - usually it's shortly after we announce it here, on RuneScape.com etc.

Could I get your RSN? We can look into this urgently.

There could very well be yes - the earlier time we needed to spend monitoring and assessing is now letting us move at a better clip for the rest of these waves (at least based on the results so far). Too early to confirm a Friday wave just yet though.

Hey everyone,

To kick off today, we want to give you a slightly more forward-looking update on the Login Lockout waves for the next two days.

In order to give you this more forward looking information, we need to stress that this is all provisional. This is an active development situation, anything can happen and we can't risk the quality of the process at any stage. Yesterday's processing taking ~2 hours longer than expected is a prime example of some of the unknowns these deployments can throw up at us.

However, this is our current projection as of this morning:

Currently Underway

We have prepared a significantly sized wave as of last night that is now processing. Processing this may take all day and has the potential to land anywhere from late this afternoon to early tomorrow - we'll keep you informed as soon as we have an indication.

This next wave will take us up to ~70% of all impacted accounts being back in ga...

Hello everyone!

We'll be on stream tonight to talk with some of the Leads from the team, and we'd love to know what you want us to cover.

If you have any questions you'd like to ask the team, please drop them in this thread and we'll answer as many as we can during the stream.

Aftercare may be able to offer some level of support here - worth reaching out: https://support.runescape.com/hc/en-gb/articles/360018668777