JagexHooli

Just to add to this - if you saw the stream already, this brief overview article contains a few tidbits on some of the key improvements made from your feedback since the stream, as well as when you'll see them in action (soon!).

Thank you to everyone who gave feedback - here in our threads and your own, on Discord, Twitch chat, Twitter and so on. All of it was captured and turned into reports. The team are so enthusiastic about your response and can't wait to show you more.

UPDATE: 12:10 GMT

Hi everyone -

Our update is progressing through QA and we hope to have testing complete shortly. Once testing has been completed, we should be able to provide a clearer timeline on when the fix will release - if there's no issues, we're still looking to go live later today at this time. We'll be back as soon as we have confirmation.

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Hello 'Scapers -

We've been looking into reports of some new client crashes occurring since the Game Update and we've now identified a fix. If you were impacted by these issues, thank you for your patience over the past week so far.

The good news is that the team have a fix in the works, and we're hoping to deploy it by the end of the week (pending confirmation). We'll keep you updated with any news as we get it, including if that timeline changes in any way.

Thank you again for your patience and we'll be back with updates soon.

UPDATE (14:35 GMT) - Our Coldfix update has now released and the issue should be resolved. Please post below to let us know if you're still encountering this issue and thanks again for your patience.

Hah nice spot! Fixing that now.

UPDATE (14:05 GMT) - We have a Coldfix rolling out to address the JAG login issue, which will result in a server reboot at approx. ~2:30pm Game Time. Once this has completed, we'll post back here.

We'd really appreciate if you could report back to confirm this fix has unblocked you once the update has released just to make sure we've got this resolved. Thanks for your patience and stand by for further news.

UPDATE (13:45 GMT) - We have a build with a potential fix in QA now. We hope to have more to share shortly.

We've spooled up a separate thread here to make finding updates on the JAG issue easier to find - title of this one is out of date!

Find our updates here: https://www.reddit.com/r/runescape/comments/lfbqst/login_issue_jag_error/

Reposting this separately to make our updates more discoverable.

We're aware of an issue regarding Jagex Account Guardian that is affecting some users. The teams are aware and we will update you once we have more information on the situation.

UPDATE (14:35 GMT) - Our Coldfix update has now released and the issue should be resolved. Please post below to let us know if you're still encountering this issue and thanks again for your patience.

UPDATE (14:05 GMT) - We have a Coldfix rolling out to address the JAG login issue, which will result in a server reboot at approx. ~14:30 Game Time. Once this has completed, we'll post back here.

We'd really appreciate if you could report back to confirm this fix has unblocked you once the update has released just to make sure we've got this resolved. Thanks for your patience and stand by for further news.

UPDATE (13:45 GMT) - We have a build with a potential fix in QA now. We hope to have more to share shor...

For any updates on a JAG error message preventing log in, please see here: https://www.reddit.com/r/runescape/comments/lfbqst/login_issue_jag_error/?sort=new

--EDITED FOR NEW DEDICATED POST--

Further update: The team have been investigating and we have a lead. No ETA at this time but it's our top priority. We'll have more to share soon.

For anyone receiving the 'Jagex Account Guardian' message preventing login, we're aware and looking into this immediately. We'll post as we get updates.

We've reported this to the team and we're looking into it asap.

The servers are now back online!

In case you didn't catch Kari's other post, we expect an extended period of downtime (est. ~30 minutes if all goes well) as we roll this update out at 11am Game Time.

Further information and updates will be posted here: https://www.reddit.com/r/runescape/comments/lf8o9p/expected_server_downtime_ahead_of_game_update/

Looks like it's there now.

It tends to lag behind a bit as it's through a separate system. The team are on it!

Hey all. Thanks so much for your feedback - in this thread, our Discord and everywhere in between. The team are working on a variety of points based on your responses, and we'll be providing updates soon - first though a News Post recap of our Jan stream with some additional info, and then through a stream around the end of February hopefully.

Hi all! Just a heads up that we've now deployed a hotfix to address this: https://www.reddit.com/r/runescape/comments/la9dzl/hotfix_ironman_oddments_weapons/?utm_medium=android_app&utm_source=share

Thanks for your patience!

Ironman Players can no longer upgrade the six weapons added to the Oddments Store today above Level 1 stats.

Ironman players who own and have upgraded these six weapons will find them reverted to Level 1 on next login.

Thanks for your patience while we worked on getting this live!