If the issue is annoying, but not utterly destroying the game, then generally we feel waiting until the next update is best bet.
First off, respect for giving a real answer, but please see the customer's perspective here;
There's people that can't do group PvM like raids and AoD cause their bar gets completely screwed. Losing a streak mid telos cause you can't see the damn virus seems like a huge disruption to the game as well.
People don't want to take a break from the content because of something that's out of their control.
I 100% understand that neither you nor any of the other J Mods want bugs to persist ingame, but when bugs are persistently popping up and you have the choice between a cold fix; taking the game offline for a short while or delaying problems by a week, it just makes people not want to play. It's no wonder the player count is dropping every week, RS3 is under 17K concurrent players a day now, and still ...