Kay

I think you’re right. This is likely part of that app data issue some players have experienced. I know our team is looking at what happened there, but so far everyone has been able to recover their character, as you mentioned.

@kattila12 did Kingzero’s suggestion of deleting the AGS app data work for you? If you haven’t deleted the app data yet, can you grab a copy of the AGS app data file and send that to Customer Support? It would help with our investigation and repro/validation.

For anyone experiencing this, please provide your character name and the world you were last on so we can look into this ASAP.

Which world are you trying to connect to?

Alright, thanks for the update. If it does happen again, please send the zipped app data for NW folder to CS. That will help us with the investigation into what initially caused the error.

We are looking into this. Seems like deleting app data is working for most but not all. @StingJ make sure you add your New World app data zip to the ticket. It’s what will help us the most. The CS representative can walk you through how to get it if you’re not sure.

which world was your characters on originally?

Trying to report the bug for five days to who exactly? You can DM the Community Managers or me with repro steps.

Thanks for the suggestion, we are discussing this along with other options for salvaging legendaries

The maintenance message was indeed not intentional. Apologies for that. The only maintenance currently scheduled is the world merge this morning, and emergent downtime for individual servers where a server partially crashed and failed to automatically repair itself/restart, so a manual restart of the world is required. (EDIT: these messages usually only provide 10 minutes lead time before the server comes down)

More news on additional downtime as we get log info from the completed merge will come from our Community Managers.

Yes, that is what we were waiting for. The change is extensive so we need to see how it does under the stress of live before beginning the merges. But the plan is to start them soon.

(Edited a spelling mistake)

Thanks for posting, this is super interesting.

To be fully transparent, we have discussed hippos as a mob in Aeternum and while I can’t confirm any work will start soon or at all, I can say that I really like this idea and definitely appreciate the suggestion.

I don’t speak Polish, so I hope this answers your question. If it doesn’t, let me know. As mentioned before, we will provide another transfer token after the housing persistence issue is fixed and we are able to complete the merges we had originally hoped would be done in December.

I anticipate that the housing persistence issue will be remedied soon, aiming for before February update, but it all depends on how well the changes do in testing/validation.

Everyone who was stuck due to a ghost contract should now be able to use their transfer token.

If you have a token and still are blocked, let me know.

Thanks for checking! I am creating a list of the changes that were missed or misstated in the notes so I can dig in more to what happened, and determine how we can build a better process to avoid incorrect notes in the future. This is now on the list.

My understanding of the change is that folks who switched before this update, who were stuck on the quest line, are now unstuck and can progress. Have you been able to log in and check since the January update rolled out?

I understand it’s frustrating, we have been working on this non-stop (it is a topic we discuss daily to keep pressure on ourselves to get the fix out as soon as we can) because we know the impact and want to get this resolved.

For stuck contracts, which is the primary and prolonged issue for most folks who currently have a token and are blocked from using it, there were a ton of edge cases which we have worked to resolve but this is incredibly slow moving due to the number of manual changes needed for each case. We did this manual work while also completing work on the bigger fix which I anticipate will be out sometime soon after the January update. Why did it take so long? It’s complex, and required a service rework.

As far as earlier posts where a resolution was found quickly, this was likely the related issue where players were stuck due to a company/friend request from someone who had transferred off the server, leaving the invite stuck. This is a different system ...

Hi all,

Here is the most up to date information on all things transfer and merge related:

Have a Token, Can’t Transfer due to Stuck Contract: What we anticipate are the final set of fixes for this, are in the January release (eta for that release is Soon ). Once the January update is released, players with stuck contracts will need to log in and log out a few times over the following couple days in order for the contract service to remove the ghost contract.

Used a Token, or Never Had a Token and want to Transfer: This is blocked due to a particularly nefarious and complex housing persistence issue. The changes associated with this, due to the level of complexity, require additional time with QA. I anticipate the fix going live sometime soon after the January update goes live. Once the housing persistence fix ...

We like being a little weird sometimes. On my personal character I don’t run ice in Corrupted areas.

Yeah, they are - I slotted a diamond, so I was doing some good damage with ice. Fire was not the best, which is why I switched to musket.

Was just minding my own business, bopping them with some icey range - ranger danger I guess.