Kay

Hi there, I understand and agree that the situation for Lamian, as well as some of our other worlds that didn’t merge back in December, sucks. There is a housing persistence issue that delayed Lamian’s merge into either of the other worlds within the Vanaheim Lambda world set. The fix for this issue is targeted for the January release, after which we will finish the merges that we had intended to complete in December ([Notice] Server Merg...

Hey there, we are looking into this. Do you happen to know if your journal was full at the time (full = 30 quests/missions)?

Hi there, not sure a poll is required tbh but our Community team is the right team to engage for such a request. We hear you and we are actively looking at options that take into account how the game is played today as well as impact to future content.

Since I am not the authority on the future state of orbs, I have asked the team in charge of them to engage the community on the design discussion. Not sure when they will be posting, but the request is out and I would think soon?

Do you have game logs from the time which you can send over to Customer Support for us to review?

We have a fix for some of the perma-issues, including a speed issue, but it would be great to get some logs and verify that this isn’t something else (e.g. something other than what we are currently testing a fix for)

Hi @Shadow_Fox nice to meet you, and welcome to the team

Should be both, though I’m not sure if the fixes made it into the PTR update that is going out soon (I thought it had happened already, but that’s not the case - sorry about that misunderstanding).

This is on our radar, we have a fix that is currently undergoing QA validation. Unless there’s something catastrophic with this fix, we expect it will make it into our next update.

Yes this is a top priority. Fix is anticipated to pass testing soon. Latest was posted to this thread:

yep, it’s on track for the January update.

We are actively working on this - latest update here:

Confirmed with the team working on this that they are actively working on the fix. Unfortunately, the fix touches a lot of important files, and we have to be careful so that you end up in a state where you can progress without collateral damage from the touched files.

Since I don’t have first hand work on the fix, I asked one of the team members working on this as to what you can expect with this change once it has gone through validation testing and is ready for release:

“We are fixing the bug so players can continue to progress, right now most players should be able to progress on faction missions and get to rank 3. When we push the fix, they’ll be able to do the mission they were blocked on and get all the way to rank 5. This situation made us reconsider the design on faction reputation when switching back to a former faction, and in the future when you switch factions we will NOT remove rank. This work is being completed and will be released simultaneously.”

...

I have collected, and continue to collect, the suggestions made in this post. There is a lot to consider here, but we agree something needs to change - just want to make sure we are making the right call given future changes we already have in the pipeline.

Keep the conversation going, I’ll be lurking.

That screenshot is from before the November release went live I believe? If that’s the case it looks like the note was worded incorrectly, as this isn’t a bug but a design choice - we did have a bug at that time where the shield attributes didn’t work even with sword equipped, which was quickly addressed. I think that’s what the note was referencing but I’m not entirely sure.

As mentioned before, we are discussing changes to this design but there are no immediate plans to make those adjustments just yet.

This is a complex issue and it is taking time to get a solid repro. If you have logs that you can provide from the time surrounding when you attempted to sign up, please send those to Customer Support so they can pass them to us.

Thanks for the report, we are investigating this.

Hey all, quick update that the team is investigating this. I don’t have much more information but it is on the radar.

Yeah this wouldn’t be faction specific, it could be any faction you return to based on the way this bug is described. I’ve asked the world and quest teams to investigate.

Hey there, I was unaware this was happening and agree it doesn’t sound right. I would think that when you switch back it should restart the entire quest line so you can gain rep again. I’ve passed this along to the quest team.

As mentioned before this is by design. We are talking about this, but an added response or any changes to what we currently have won’t be super fast. No need to keep tagging me into this unless you just need my love and attention. Which in that case, you have it.

The issue in US East has had broad impact on some, but not all, world instances. There are engineers attempting mitigation right now, but we do not have a timeframe yet for when the impacted worlds will be back up.

For information on events like this, like getting details on what happened, you can check this site: Post-Event Summaries

That is the site we use to review what happened and why. It’s not updated yet because the issue from today is still active, but it should be updated soon after resolution.