Kay

Thanks @DarXyde we are going to check logs, I’ll check back when the video is up.

Thanks for the update - what’s your ping?

Videos can be incredibly helpful for us.

What’s your RTT?
Anything specific you’re placing, or is it any item?

And which house is yours (location coords)?

We are looking into this. If any of you can provide the exact date and time your crash happened, that would be helpful.

DM me the repro steps and we will have QA look into it.

We are working through edge cases before we open server transfers back up. It’s covered in the post linked above too.

It means we aren’t offering a second free transfer immediately after the merge (something folks in the forums have been asking for). If you still have your original free token, you can use that at any time regardless of world merge status.

That’s not exactly what it says. We aren’t giving you another free transfer yet. If you haven’t used your transfer token yet from the first round of free tokens, that can be used any time, regardless of merge status for your world.

It also says we are targeting another round of transfers by end of year, and will keep folks updated.

If you’re only interested in helping us test the merge:

Create a character in the US East or EU Central PTR world.

Create a company, add some money to your treasury.

Put items in your storage.

Put up both buy and sell orders on the trading post (min 7 days for post)

Grab some quests/missions and make some progress on them. Don’t complete them yet.

Note the status of all those things before you log out.

Log back in on Monday after the merge.

What is the status of your character? We’re all items in the trading post returned to your inventory? Is there still money in your company treasury? Quests still in progress?

Complete one of the quests you made progress on.

Log off, wait at least 5 minutes. Log back in and make sure your progress has been saved.

If anything is off, post in the dedicated PTR merge thread that our Community Managers are setting up.

I am not able to do that, no. Only Customer Support and Moderation have those tools.

While I usually don’t respond to posts that are off topic for the thread, this is something we are very concerned about - it sucks big time - I do want your buddy to know that we have a fix coming in soon for everyone left in the Immobilized state. It needs final validation testing but we are super close.

I highly encourage all of you to join the US East or EU Central PTR worlds to help us test world merges before we bring them live. More details included in this chonky dev blog update:

Hi all, we rolled the world data back to before the issue occurred. The world should be back up in just a moment. Sorry about this, we’re working on the fix. It’s a fairly complex issue and a scalable solution is being validated but we don’t have anything to ship just yet.

EDIT: your character data has NOT been rolled back. Just the world data.

Hello friends,

As you probably know, our PTR was made available in US East and EU Central earlier today. What you maybe don’t know is that we have opened up two additional test worlds, including one in US West and one in SA East just a moment ago.

Help us test our huge-normous update, and make sure to post your feedback and test notes in the forums. Remember that you can make multiple characters, so try a different backstory every day!

Thanks all,
Kay

This is a completely new questline, with new enemies. The whole thing changed! I believe you can pick this one up in Everfall…

Message us if you have details on an exploit.

which world is this happening on?

I would never get fed up with my players.

But I don’t have anything else to add to the conversation that hasn’t been said by Community Managers or me already.

Luxendra mentioned in an earlier Official News post that we are still talking to Overwolf about how they pull info for the minimaps. If our position changes at all after those conversations are complete, we will let you folks know.

Tbh there is never a moment where we don’t think about it, and are actively working on it.

Our Community managers will keep folks updated when we are ready to make those adjustments.

There is hope. Stay tuned.