Kay

Kay



05 Nov

Comment
    Kay on Forums - Thread - Direct

There is no autoban from player reports. Whether someone is reported one time or a million times, their case was reviewed by a moderator/investigator who made the call that the behavior was against the TOS/Code of a conduct.

No one in the forums can review an appeal or undo a ban or suspension. If a player believes they were wrongfully suspended or banned, they need to go through the official appeals process.

Comment
    Kay on Forums - Thread - Direct

The team is continuing to address this issue.

At this time, we are going through the megathread to investigate those edge cases and unblocking players once we understand what those particular cases are, along with anyone on the list who falls under the same edge case.


04 Nov

Comment
    Kay on Forums - Thread - Direct

EAC repair may fix this.

https://www.easy.ac/en-us/support/

https://www.easy.ac/en-us/support/game/guides/installer/

I did also find some reports that bad Windows installation may be the culprit, and EAC is picking tha...

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Comment
    Kay on Forums - Thread - Direct

Steam family sharing is not available for New World as of 10AM today. I think there is a forum post from our Community Managers somewhere around here…

Edit: 10AM West Coast Time

Comment
    Kay on Forums - Thread - Direct

That world experienced a crash, but it was automatically reactivated. It should be up now. If you notice your world is ever down for more than 10 minutes, let us know in the forums like you did. :vulcan_salute:

Comment
    Kay on Forums - Thread - Direct

No you shouldn’t need to do anything. We are going to restart the world. It will be a super short maintenance.

Comment
    Kay on Forums - Thread - Direct

What world(s) are you seeing this on? We are investigating an issue with Hellheim, but if it’s another world, let me know.

Comment
    Kay on Forums - Thread - Direct

We tried something - can you see if you can join Outpost Rush or an Expedition now?


03 Nov

Comment
    Kay on Forums - Thread - Direct

We are investigating; just took the world down manually to get some data, and it should be back soon in better shape.

Comment
    Kay on Forums - Thread - Direct

It required a second manual restart, which is happening now.

Comment
    Kay on Forums - Thread - Direct

It does not look like the dupe actually exists in the way folks are reporting, but to be sure, none of you should attempt using this because even an attempt, once it hits our exploit threshold, will trigger a suspension/ban.

Comment
    Kay on Forums - Thread - Direct

Manually restarting the world now to get you back in quicker.

(Edited my world now - now world grammar flub)

Comment
    Kay on Forums - Thread - Direct

That server experienced a crash, it is in recovery mode and will be up shortly.

Comment
    Kay on Forums - Thread - Direct

Takamagahara ended up only taking about 15 minutes longer than the rest of US East. It is out of maintenance and available now.

EU Central is now done with maintenance as well.

This completes our maintenance for this evening. :vulcan_salute:

Comment
    Kay on Forums - Thread - Direct

US East is now done with maintenance except one world (Takamagahara) which requires additional maintenance.

Estimated time for completing additional maintenance for Takamagahara is 60 minutes.

Comment
    Kay on Forums - Thread - Direct

The following regions have completed maintenance:

US West
AP Southeast
SA East

The remaining regions will follow shortly. Hang tight!


02 Nov

Comment
    Kay on Forums - Thread - Direct

Yes, we are confident we can address the gold and the items, as well as take action on those who used the exploit. I think there was a post about this (or at least that latter part) somewhere in the forums.

Comment
    Kay on Forums - Thread - Direct

At this moment a rollback or wipe is not being considered.

Comment
    Kay on Forums - Thread - Direct

it’s an and, not an or.

whether the downtimes happen today, tomorrow, the next day, etc. is TBD because we are pushing for testing at the moment. Community will update everyone once we have our maintenance timing ready to go.