Mayra

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Greetings from Hell! And welcome to our forum.

Thank you for your report. Would you be able to record a video to share with us?

We await your reply.

Hey!

Thank you very much for the clarification and additional information.

Have an amazing weekend!

Greetings,

We understand the template might not make sense and feel extensive but it will assist us in directing the issue to the responsible people. Please reply to this message with the requested information so we can forward it.

1. Game mode: did you notice this on Singleplayer, or online?
2. Server type: private, official server, or co-op?
3. Server name: name or the number of the official server.
4. Mods: do you have any mods installed or had any mods active by the time you notice the issue?

Thanks in advance.

Greetings,

Thank you for the detailed information. We will ask our team to investigate it.

Have a great day!

We appreciate your support with this investigation. Feel free to reach out if you have any other issues or feedback to share.

Have a great day!

Greetings Exile,

Thank you for your report. Can you share more information with us?

Have you tried to leave the game while close to the hosting player and then rejoin the match?
When you’re close to the host do you experience the same issue?

When in co-op the host also serves as a server of sorts and the max distance allowed between host and guests is set to avoid putting too much strain on their own machine/console.

We await your reply.

We appreciate your feedback regarding the bug-reporting process and will refer it back to our team.

Have a great day!

Thanks for getting back to us.

Can you share with us how long it took to notice the issue was resolved?
Have you done anything like removing building pieces, placeables, or workbenches?
Have you moved away from the location and then tried to get back?

Any additional information will be greatly appreciated.

Greetings!

Thank you for the pictures and additional information. We’ll ask our team to investigate this matter.

We appreciate your support. Have a great day!

Greetings,

Thank you for the logs. We shared the information with our team for more investigation.

We appreciate your patience while we review your case.

Greetings from Hell! And welcome to our forum.

Thank you for your report. We shared the information with our team for more investigation.

We appreciate your patience while we review your case.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings Exile,

Thank you for your report. Can you please share the in-game map location of your base or the place you noticed the issue?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Can you please share a picture of the issue?

Also, please share the server number or game mode on which you are playing.

We appreciate your support.

Greetings Exile,

Thank you for reaching out to us. Please follow the steps suggested by the platform holder here.

We hope this helps!

Greetings Exile,

Thank you for your report. Can you share with us some details about your saved game?

How old (approximately) is this current single-player save?
Did you experience this issue with the first Chapter of the Battle Pass as well?
Have you increased the number of buildings on your map before starting to notice the issue?

We await your reply.

Greetings from Hell! And welcome to our forum.

Thank you for your report. We updated your forum rank to allow you to send files and links.

Can you also share the platform and from which store you acquired the game?

We await your reply.

Greetings from Hell! And welcome to our forum.

Thank you for reaching out to us. We shared your case with our team, we might send you a direct message to request more information.

Please keep an eye on your forum notifications.

May your voice be heard!

Greetings from Hell! And welcome to our forum.

Thank you for reaching out to us. We shared your claims with our team, we might send you a direct message to request more information.

Please keep an eye on your forum notifications.

May your voice be heard!