Mayra

Mayra



27 Jan

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Please follow the stated in the Official servers guidelines to submit a ticket. Even if you’re not suspended/banned please select “ban appeal” so our team can check what might be happening in your account.

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Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share your log file with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share your log file with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share your saved file with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved

It should be the “dlc_siptah” for Isle of Siptah.

Please upload it to Google drive or to a similar platform of your choice and share the link with us.

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile, and welcome to our forum!

Thank you for reaching out to us. Can you share if you used a Yellow lotus potion or were you simply trying to level up your character?

Please also share your character and clan’s name.

Feel free to reach out in private if you prefer, by sending a direct message to @Community.

We await your reply.


26 Jan

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

It might be related to the building being very close to the camp. Please follow the stated in the Official servers guidelines to submit a ticket:

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Comment
    Mayra on Forums - Thread - Direct

Greetings Exile, and welcome to our forum!

Thank you for your report. Can you share with us if your console is on a cabled or wired connection?

When you finish your play session do you leave the game by the menus or leave the console on standby?

Does this happen when connecting to other servers or only a specific one?

We await your reply.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for reaching out. From the statement you shared, it seems this might be temporary. However, we don’t have more information regarding this subject in the forum.

Therefore, we strongly suggest you try to reach out to our Help center once more if you have further inquiries.

We appreciate your understanding and cooperation. Have a great day! :slight_smile:


25 Jan

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile, and welcome to our forum!

Thank you for your report. Could you share a picture of the issue while pointing toward the problematic slot?

Also, can you tell us if the weapon that was there before got broken, or did you remove it manually before the issue started happening?

We appreciate your support.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you very much for the information and pictures. We’ll ask our team to continue to investigate this issue.

Have a great day! :slight_smile:

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:

https://funcom.zendesk.com/hc/en-us/requests/new

You can read the full version of the Guideli...

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Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Thank you for reaching out. Please get in touch with BattlEye via their support page, which you can access by going to BattlEye – The Anti-Cheat Gold Standard » Support

We hope they are able to assist you. Have a great day! :slight_smile:

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you share with us which game mode were you playing before quitting the game? Also, please share if you exit through all the proper menus.

Additionally, can you please share your log file with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.


24 Jan

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “ban appeal” as the issue type. Even if it’s not a ban/suspension, the “ban appeal” option will get your ticket to the right people who can assist you with account issues:

...

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Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for your report. Can you please share your log file with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Please upload the files to Google drive and share the link with us if you experience difficulties uploading directly to the forum.

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for the file. We will reach out to you in private to request more information.

Please check your forum notifications for our direct message.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Could you record a short video next time this happens and take notes and the exact action or place your character was before the issue started?

Any other detail you can remember would assist us in reproducing this issue.

Thanks in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Please check the Playstation support page regarding that error code:

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Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Thank you for reaching out to us. Our team is still working on solving the issue with the latrine item. In the meantime, if you would like further assistance please submit a ticket to our Help center.

Make sure to select “in-game purchase” as the issue type.

Have a great week!


23 Jan

Comment
    Mayra on Forums - Thread - Direct

Hey @RokyWolf,

We updated your forum rank to allow you to send images and links.

Thanks again! :slight_smile: