Mayra

We are unable to provide refunds of materials or items for any reason in-game.

You can read more about Official servers guidelines here:

Greetings,

Thank you for getting back to us. Can you please share your log files with us?

You can find it by following:

C:\Users\USERNAME\AppData\LocalLow\TheOutsiders\Metal

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Hello again,

We asked our team to check server 3054 and nothing major was found on our end. There were some huge buildings heavily decorated that could affect the performance but mainly on the areas they are located.

Therefore, we would like to ask you:
Do you have access to a PC to perform a connection test directly with the server IP?

Greetings Exile,

Thank you for your report. Apologies for the wait for our contact back, we are working from the EU timezone at the moment.

Can you share with us if you used the “move” option on the radial wheel or if you dismantled the items and placed them back in the new location?

We are aware of some issues with the “move” option and in the meantime, we strongly recommend trying to use the construction hammer to relocate your objects in-game.

Thanks for understanding. We hope you have a great weekend!

Thank you for getting back to us. Could you share some pictures of what you see in that camp?

Could you also let us know if you tried to walk around the area and see if there’s any interaction possible even if the merchant doesn’t visually show? As we are aware that some assets might be invisible/not rendering at the moment on consoles.

We appreciate your assistance in this matter.

Hello again,

Thank you for all the files so far. There’s another one we would like to take a look at:

Press windows key + R > type: dxdiag > press Ok 

Once it finishes running please save the txt file and share it with us.

Thank you once more for your patience while we try to best assist you.

Greetings,

Thank you for all the files so far. There’s another one we would like to take a look:

Press windows key + R > type: dxdiag > press Ok 

Once it finishes running please save the txt file and share it with us.

However, the issue could also be related to what Xevyr suggested: due to your PC not meeting the minimum specs for the game.

We’ll learn more once you share the requested file.

Thanks in advance.

Greetings,

Thank you for getting back to us. We will ask you more questions to help us try to pinpoint what or where the issue could have originated:

1. Are you able to try to start a new game or even play online?

2. Can you give us an estimate of how old is the current saved game?

3. Before you started to get the issue did you perform any unusual activity in the game or left your character inside a structure you usually didn’t?

4. Also, around the time the issue started were you in the process of building a new large structure?

5. Do you usually exit the game completely every day your play session is over or do you leave it on standby?

Thank you in advance.

Greetings from Hell!

Thank you for your report. Can you share with us from what store you purchased your copy?

We await your reply.

Thank you for letting us know.

We just released an update for the game. Before we proceed with this, could you please update your version and check if the issue still persists?

We appreciate your patience and understanding.

Greetings Exile,

Thank you for your report. Can you share with us if your console is on a wired or wireless internet connection?

Also, is the game installed on the internal drive or on an SSD?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can assist you with the Bazaar items.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings Exiles!

Thank you all for your feedback and for reaching out to us. It’s not possible to edit the input.ini to reintroduce the TAB key to its original use. Our team decided to change it mostly because it wasn’t “rebindable” or available for gamepads.

On Pc, as some of you have mentioned there’s a great mod that makes it possible to continue to use it as it was.

We know not all changes will please everyone, but we hope you understand our decision in the long run.

Thank you for the additional information. We will ask our team to investigate this further.

Have a great day!

Thank you for the video. We will send it to our team for further investigation.

We appreciate your patience while we review this matter. Have a great day!

Hello,

Have you tried to run the .exe file as an admin?

The following line suggests several different potential issues. Including outdated drivers/OS, corrupt files, or even compatibility with the system.

16.01.2023 13:18	Application Hang	Программа Metal.exe версии 2022.1.0.20877 прекратила взаимодействие с Windows и была закрыта. Чтобы узнать, имеются ли дополнительные сведения о проблеме, просмотрите журнал проблем в разделе "Безопасность и обслуживание" в панели управления.
 Идентификатор процесса: 38b0
 Время запуска: 01d929acdf680e09
 Время завершения: 4294967295
 Путь к приложению: D:\Program Files (x86)\Steam\steamapps\common\Metal Hellsinger\Metal.exe
 Идентификатор отчета: 6e83bc02-350f-4f87-adc6-f9ba4d3bf887
 Полное имя пакета сбоя: 
 Код приложения, связанного со сбойным пакетом: 
 Тип зависания: Top level window is idle
	

Can you confirm the hard drive where the game is installed is also new and fre...

Hello again,

Please upload the video to Youtube, Google Drive, or to the platform you prefer and share the link with us.

Thank you in advance.

Hello again,

Can you please share the MS Info log?

In order to generate an MSInfo file please follow the steps below:
1 - Press Win+R and in the displayed dialog box type “msinfo32”
2 - It should show a new screen called “System information” where underneath it should display “File”, click “File” while “System Summary” is highlighted and then “Export”
3 - Name your file as you see fit and save it to an easy-to-find location
4 - Send that file our way

Additionally, can you provide more details about what happens next after the screen blackens out? Are you still able to leave the game or access the task manager, or does it freeze the system completely?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!