Mayra

Greetings Exile,

Thank you for your report. We will reach out to you in private to request more information.

Please check your forum notifications for our direct message.

Greetings Exiles,

If more clarifications about Official server guidelines are needed, please submit a ticket to our Help center.

The forum is not the correct venue for this as such discussions often lead to misleading and/or speculative information.

Thanks for understanding.

Greetings,

We weren’t able to find your character in the mentioned server and we realized the number provided might be incorrect. Can you please confirm it and let us know, please?

Thanks again!

Greetings Exiles,

If more clarifications about Official server guidelines are needed, please submit a ticket to our Help center.

The forum is not the correct venue for this as such discussions often lead to misleading and/or speculative information.

Thanks for understanding.

Greetings,

Thank you for sharing the match ruleset. Can you also share if it was on an Official server, private server, single-player, or co-op?

Thanks in advance.

Greetings,

Thank you for sharing the match ruleset. Can you also share if it was on an Official server, private server, single-player, or co-op?

Thanks in advance.

Greetings,

Thank you for sharing the match ruleset. Can you also share if it was on an Official server, private server, single-player, or co-op?

Thanks in advance.

Greetings Exiles,

Thanks to some of you that shared your logs and more details our team was able to identify some account issues that could trigger this error message.

Please reach out to our help center and submit a ticket under “ban appeal” so our team can do a full scan of your ...

Greetings from Hell!

Thank you for your feedback. We shared your claims with our team.

May your voice be heard!

Greetings Exile,

Thank you for your report. Can you share more details with us?

1. Please share the Official server number.
2. The date and approximate time when you used the potion.
3. Your character and clan name.

Also, have you upgraded to any level of the tome before taking the potion? If so, do you remember the last spell you got?

Feel free to reach out in private if you prefer.

We really appreciate any help you can provide in this investigation.

Greetings Exile,

Thank you for reaching out to us. Can you please share more details?

• Is your console on a wired or wireless connection?
• Do you experience similar issues playing other PS4 games online?
• Can you share with us how old the current save you’re playing is, and can you give us an estimate on how much you’ve built so far?

Could you try rebuilding your PS4’s database settings?

We await your reply.

Greetings @delirium,

Thank you for your report. Could you share some pictures or screenshots of the issues you found in those areas?

We await your reply.

Greetings Exile,

Thank you for your report. Could you share some pictures or screenshots of the issues you found in those areas?

We await your reply.

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:

Greetings Exiles,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:

Greetings Exile,

Thank you for reaching out to us. Can you share the server number or game mode where you noticed this issue?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Can you share the server number or game mode where you noticed this issue?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Can you share the server number or game mode where you noticed this issue?

We await your reply.

Greetings Exile,

Thank you for your report. By any chance, have you noticed any lag spikes or the FPS at that moment?

Do you remember the date and approximate hour of the occurrence?
Also, can you share your character and clan names?

Feel free to reach out in private if you prefer.

We await your reply.

Greetings Exile,

Thank you for your report. Please follow the steps to verify your game files:

1. Open Steam
2. In Library, click with the right button on the game and select “Properties”
3. Select the Local files
4. Select Verify integrity of game files….

If the issue still persists, please feel free to reach out in private and share your logs with us.

Thanks in advance.