Mayra

Greetings from Hell!

Thank you for your report. We shared the information with our team for more investigation.

We appreciate your patience while we review your case.

Thank you for the file, we’ll add it to the original report.

Have a great day!

Thank you for your reply. We will add it to the report.

Have a great day!

Hey,

Thanks for getting back to us. Can you please upload the file to Google Drive or to a similar platform and share the link with us?

We await your reply.

Greetings Exile,

Thank you for your report. Can you please share your saved file with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved

It should be the “game” file for Exiled Lands.

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings Exile,

Thank you for your report. Can you tell us exactly what weapon was used and how much armor the other player had, please?

We await your reply.

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:

Greetings Exile,

Thank you for your report. Would you be able to record a video of what you see in-game when you log in?

If you are playing on Single player, please also share your saved file so we can have a better look. You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved

It should be “game” for Exiled Lands or “dlc_siptah” for an Isle of Siptah match.

Please feel free to reach out in private via a direct message if you prefer.

We await your reply.

Greetings Exiles,

Thank you for your reports. Can you please share your log files with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings Exiles,

We are still on the wait for the information requested previously:

We appreciate your assistance in this matter.

Greetings Exiles,

Thank you for your information and log files. We already forwarded them to our team for further investigation.

Please keep an eye out for forum notifications as we might reach out to you in case we need to ask more questions.

Greetings,

Thank you very much for the video. We will forward it to our team.

Have a great day!

Greetings Exile,

If you have PS Plus, you may try and check your cloud saves to see if there are any recent saves you can download to get your base back.

Highlight the game and push the Options button.

In the future, we’d advise ensuring that you save and backup your single-player data frequently to the cloud or to an external storage device, to mitigate losses that may occur due to saving database corruption.

We hope this helps! Have a great day!

Greetings Exile,

Thank you for reaching out. The item is exclusive to those who bought the Battle pass and gained the feat by completing the level.

If they also own the feat please ask them to contact our Help center under “in-game purchase” for further assistance.

We appreciate your support on this. Have a great day!

Greetings Exile,

Thank you for your report. Can you share with us which tool specifically were you using?

Also, do you know if the server has any altered settings from the default that could impact harvesting values?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Can you confirm if the server has any mods installed?

We await your reply.

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account’s challenges.

Make sure to select “in-game purchase” as the issue type.

Have a great week!

Greetings Exile,

Thank you for your report. Could you share a short video with us displaying the issue, please?

We appreciate your support on this matter.