Mayra

Hello Exiles,

On another thread, we investigated a similar case where a corrupt file was causing the crashes. We suggest you try the workaround while we keep investigating. You can find it here:

Hello @BoBo_PL,

On another thread, we investigated a similar case where a corrupt file was causing the crashes. We suggest you try the workaround while we keep investigating. You can find it here:

Greetings Exile,

Thank you for your report. Can you please share your saved file with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved

It should be the “game” file for Exiled Lands or “dlc_siptah” for Isle of Siptah.

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings Exiles,

Thanks to @Wretch testing our suggestions out, we managed to find a possible cause for this issue. Please delete the following file:

SilentEvents.log

From the ConanSandbox/Saved/Logs folder.

Let us know if it works for you as well @Nimue, and if the issue still persists we would be glad to take a look at your log files to assist you.

Greetings Exile,

Can you share with us if you noticed this on an Official server?
If that’s the case, can you confirm if you are in the same timezone as the server, please?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Can you share more details with us?

• Is your console and your friend’s on a wired or wireless connection?

• Can you share with us how old the current save you’re playing is?

In the meantime, if possible, could you try to backup your co-op save to a pen drive and clear up your save and profile, then start a new game to see if the issues persist?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Could you share some additional information?

• Which Xbox model do you have?

• Do you have your game installed on an SSD or HDD?

• Is the console stable while playing other demanding games?

In the meantime, here are some steps that might help you. Please ensure that your save is stored on the XBOX cloud before trying each of the following:

• Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnect it from the power outlet for a couple of minutes, then try loading it into your SP session.

• Try to perform a soft factory reset while keeping games and apps.

If the above procedures don’t help, please try to perform a full reinstall of the game.

We await your reply.

Greetings @Coyote0903, welcome back!

Thank you for reaching out to us. Have you checked the Event log for any trace of information regarding why the items have vanished?

We await your reply.

Greetings @Wretch,

Thank you for reaching out to us. We updated your forum rank and you should be allowed to send files and images now.

Please share the log files that you can find by following:

\Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings Exiles,

Thank you for your report. Please follow the suggested steps as we are experiencing issues after the update 3.0.5:

Greetings Exile,

Thank you for your report. Please follow the steps to recover the missing files:

1. Open the Xbox app for Windows.
2. In My Library, select the game title.
3. Select the More options (…) button and choose Manage.
4. Select Files and then Verify and repair.

If the issue still persists, here are some other troubleshooting articles for the Game pass version.

Please let us know if you need further assistance and we’ll be glad to review your case. ...

Greetings Exile,

Thank you for your report. Could you share the in-game map location of the issue or the coordinates to this exact point?

Also, can you share your game graphic settings, please?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account’s challenges.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings Exile,

Thank you for your report. Could you record a video better displaying the issue?

Also, have you noticed if your ping is higher than usual when experiencing this?

We await your reply.

Greetings Exile,

If you have PS Plus, you may try and check your cloud saves to see if there are any recent saves you can download to get your base back.

Highlight the game and push the Options button.

In the future, we’d advise ensuring that you save and backup your single-player data frequently to the cloud or to an external storage device, to mitigate losses that may occur due to saving database corruption.

We hope this helps! Have a great day!

Greetings Exile,

Thank you for reaching out to us. Unfortunately, the transfers are still paused on official servers as per the following announcement:

Greetings Exile,

Thank you for your report. Can you share with us if the water well in question is part of the DLC or the default one from the base game?

Also, have you tried using the construction hammer to place it by holding the required materials in your inventory?

We await your reply.

Thank you for letting us know. We will add this information to the original report.

Thank you for letting us know. We will add this information to the original report.

Greetings from Hell!

Thank you for your report. We shared the information and files with our team for more investigation.

We appreciate your patience while we review your case.