Mayra

Greetings from Hell! And welcome to our forum everyone.

Thank you for your report. We shared the information with our team for more investigation.

We appreciate your patience while we review this matter.

Greetings from Hell! And welcome to our forum.

Thank you for your feedback. We shared your claims with our team.

May your voice be heard!

Thank you @tjtje, we sent your information and file to our team for further investigation.

We might poke you via direct message in case we need to ask more questions.

We appreciate your cooperation and patience. Have a good weekend!

Greetings Exile,

Thank you for your report. Can you share with us if your console is on a wired or wireless connection?

Have you experienced this issue before the latest update as well or on another server?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Can you please share on which server did you notice the issue?

Also, could you share a short video displaying the issue?

Unfortunately, our team is having a hard time reproducing this one internally. Please feel free to share any additional information you have.

We really appreciate any help you can provide.

Hey,

Thanks for the additional information. We will ask our team to investigate it further from here.

Have a great weekend!

Oh, I see!

Thank you for your feedback. We shared your claims with our team.

May your voice be heard!

Greetings Exile,

Thank you for your report. Have you reached out to the server admin/owner?

Please try to contact them and let us know if the issue still persists.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings,

Can you @tjtje please share the MS Info log?

In order to generate an MSInfo file please follow the steps below:
1 - Press Win+R and in the displayed dialog box type “msinfo32”
2 - It should show a new screen called “System information” where underneath it should display “File”, click “File” while “System Summary” is highlighted and then “Export”
3 - Name your file as you see fit and save it to an easy-to-find location
4 - Send that file our way

We await your reply.

Greetings Exile,

Thank you for your report. Have you noticed the same behavior without the use of mods as well?

We await your reply.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings from Hell! And welcome to our forum.

Thank you for your report. We shared the information with our team for more investigation.

We appreciate your patience while we review your case.

Greetings from Hell! And welcome to our forum.

Thank you for your report. Can you share on which platform you noticed this issue?
If it was on PC, do you play on Steam or Game pass?

We await your reply.

Greetings from Hell! And welcome to our forum.

Thank you for your report. Can you share on which platform you noticed this issue?

We await your reply.

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:

Greetings Exile,

Thank you for reaching out to us. Can you please check the following post and try the workarounds suggested?

Greetings Exile,

Thank you for your report. Could you share a short video and/or the coordinates to the exact point where you experienced the issue?

We await your reply.

Hello again,

In this case, can you share with us another log file? It’s the MS Info one:

In order to generate an MSInfo file please follow the steps below:
1 - Press Win+R and in the displayed dialog box type “msinfo32”
2 - It should show a new screen called “System information” where underneath it should display “File”, click “File” while “System Summary” is highlighted and then “Export”
3 - Name your file as you see fit and save it to an easy-to-find location
4 - Send that file our way

We await your reply.