Mayra

Greetings Exile,

Thank you for reaching out to us. Can you share with us the name or a picture of the items you can’t craft anymore?

Also, can you share with us the server number where you experienced the issue? As well as your character and clan names.

If possible, please also share the date when you took the Yellow lotus potion.

Feel free to reach out in private if you prefer via a direct message to @Community
We await your reply.

Greetings Exile,

Thank you for your report. Can you please share your saved file and logs with us?

You can find them by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved
and
Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

It should be the “game” file for Exiled Lands or “dlc_siptah” for Isle of Siptah.

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings Exile,

Thank you for your report. Can you share with us if there are any mods on your server?
Also, would you be able to record a video to better display the issues?

We await your reply.

Greetings Exiles,

Thank you for your report. Can you please share the server number where you experienced this issue?
Also, please share your log files. You can find them by following:

\Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

We await your reply.

Greetings Exile,

Thank you for reaching out to us. In this case, it could be the base affecting the server performance.
Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Report a player” and include a picture of the location so our team can investigate it.

Greetings Exile,

You can find some Battleye troubleshooting topics here:
https://www.battleye.com/support/faq/

We hope this helps! Have a great week!

Greetings Exile,

Thank you for reaching out to us. Can you share what revision number you see when you’re in-game?
You can find it by accessing the menu while inside a server or on the main title screen.

We await your reply.

Greetings,

Thank you very much for the video. We will attach it to the original report for further investigation.

Have a great week!

Greetings Exiles,

Thank you for reaching out to us. However, Cattibria’s message is correct, any reports on server downtime or performance issues need to be sent to Zendesk.

The report will trigger not only the auto-reply message to you but also trigger internal checks and if needed we might contact G-portal as well. The automated process is in place to help us address issues faster, but not fail-proof.

We will keep working to improve our service, but reporting on the correct channels is crucial to activating the proper processes.

We hope this clarifies the matter a bit. Have a great week!

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:

Greetings,

Thank you for getting back to us. Would you be able to share the saved file where you experienced the issue without mods, please?

Feel free to reach out in private via a direct message if you prefer. We await your reply.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account’s challenges.

Make sure to select “in-game purchase” as the issue type.

Have a great week!

Greetings Exile,

Please reach out to the Help center as they are better equipped to answer your questions. Any answer here would be mere speculation and might not reflect the real process.

Thank you for understanding and for your support.

Greetings @erjoh,

The “Amazing Spiderguild” is placeholder information displayed while the game loads the server data. After waiting a few minutes, the correct clan names should be displayed normally.

Have a nice day!

Greetings Exiles,

We just sent another message following up on the announcement to better assist you:

Greetings,

Thank you @Vathelos for the additional steps! We added them to the original announcement:

Greetings Exiles,

We just sent another message following up on the announcement to better assist you:

Greetings Exiles,

We heard the suggested workaround might not be working for everyone, so we would like to share additional steps that might better assist you:

1. Delete .pak files from the Conansandbox > Saved > ModsCached > Workshop Folder
2. Unsubscribe to all mods
3. Resubscribe to the mods
4. Verify the integrity of game files
5. Restart Steam
6. Launch the game. The process will take a while, but it should load.

We would like to thank @Vathelos for sharing these with the community! We appreciate your assistance in this matter Exile!

Also, thank you all for your patience and feedback. Our team is following your comments and we will continue to work towards a better service.

3 posts were merged into an existing topic: Mod File Duplication on Server