Mod_Stevew

We've updated our PSA with some general advice about this issue - apologies for the inconvenience, we are doing what we can to try and get this resolved quickly

Thanks for your kind words - I'll make sure Mod Saiyan gets to know you took the time and effort to comment and give positive feedback!

Glad we could get you back on track and fix your Giga-brain moment!

Got it - the current campaign is already scheduled but we'll try your suggestion for the next one - thanks

I lost my personal game account username login as well when I got my Jagex Account, but for me the other benefits (email notifications and ability to change login) in particular, outweighed that aspect. I also just have a main (ignoring back in the day failed pures) but I can see how 20 characters would be super useful for a lot of people as well. I also know a few people who are quite glad to see the back of the username logins they chose years ago that they are less than proud of today!

Thanks - it is still under investigation as it does seem the problem persists for delivery to some 'small' email providers and Yahoo ..

Hey we tend to give geos in Tweets and timezones on the support landing page in the hope it reaches more people regardless of how they want the info presented, and people can just go with whatever format resonates with them the most. If the feeling is we should just stick with one format then we can do that!

OK that is helpful confirmation thanks - we have updated our PSA to reflect that some email verification delivery issues remain

It seems the issue might persist for some Yahoo emails and some lesser known 'small' email providers - we will spin up a new PSA and work with our providers to get this sorted as soon as we can

Double checking things for you - ty

ty I have flagged this

Lost your back up codes? don't worry - we got your back

Hey, we had a few issues with verification emails yesterday, but that was identified and fixed quickly. Should be good to go now :)

It sounds like you are trying to log into your new Jagex Account using your old login details - the email you chose when setting up your Jagex Account becomes your new login and recovery email, to access any characters you have imported to your Jagex Account. Give us a shout if that isn't the issue and we'll help further.

You will have to use an email to log into a Jagex Account but the migration is perfectly safe and you won't lose your account provided you apply some basic security approaches such as making sure you can access the email you use for your Jagex Account and the address is secure

Hey, we had a few issues with verification emails for a short time yesterday, but that was identified and fixed quickly. You are good to get yourself a Jagex Account if you wish and if you need any help we're always happy to offer some advice.

Thanks for the flag - we put out a PSA and the issue is now fixed

There was an issue for a small number of people, we put out a PSA and the issue has now been resolved

Hey - thanks for flagging this - we are aware of some login issues via the Launcher and we are investigating it right now. It doesn't seem to impact everyone but be assured we will get to the bottom of things and get a fix sorted ASAP. In the meantime we have posted a PSA on our support site and we will keep that updated with any new info as and when we get it.

Edit: We think the issue is now resolved :)

Thanks for confirming.

The return was done yesterday as Plat Tokens, let me double check

edit: checked and we can see them on your account.