Mod_Stevew

... not my interpretation of 'goofy' tbh - mute is correct and is perm, sorry.

That mute is applied by the Community Safety team and is perm.

A ban appeal was processed in August 2020 - subsequent duplicates are not reviewed

Most perm offences are intended to be perm. There are some outliers such as this case where (1) a large number of mutable offences are committed in (2) a certain period which is (3) a long time ago and in addition (4) they have already been appealed - I should think it is a fairly small group of players that fall into that exact criteria but i will take a look.

We've sorted this for you - in fairness the 'password backwards' was a common tactic back in the day and we saw a lot of accounts hijacked through that scam approach - you were reported 111 times over a fairly lengthy period and as a result a perm mute was applied.

We do recognise that it was some time ago and you've continued to play on the muted account, so all things considered the mute has now been removed - enjoy having your voice back.

On a bit of housekeeping ... you may wish to edit your post and remove your account creation date as that can be part of the account recovery process, nobody can recover the account if that is all they know, but being risk-averse it's probably best to not have it in the public domain.

pop a ban appeal in

This isn't linked to the beta in any way. I can see you submitted a ban appeal through the support system yesterday and that has already been granted and the ban removed

If it's a perm mute it sounds to me like it might be a bit more than an isolated incident .. but let me know the RSN and I'll take a review of it

Update: I've received the RSN and checked the mute, it is nothing to do with 'Mark Donalds' and perm mute is the correct penalty.

Hi, the mute is permanent, we sent a warning of 2 March 2018 that the account would be muted if rule breaking continued, and as we've had 493 abuse reports submitted to us that mute was applied 12 September 2019

Right that is odd, you are a member which is the only reason appeal option may not be available. I'll pass this to our internal QA. To resolve this I've gone ahead and removed the mutes, I checked in with our appeal team who confirmed they would be granted if appealed. It might take a few minutes until the mute is lifted.

You have 3 stacked mutes and you haven't appealed any of them - I've had a quick look and given the age and nature of them I'd say there is a good chance appeals would be granted.

https://support.runescape.com/hc/en-gb/articles/115002329065-Account-Mutes

Wait time for offence appeals is about 5 hours right now. Make sure to appeal each one, they are dealt with as individual cases.

That isnt the name given to me, will check it out thanks. Edit: updated my first response.

done

Update:I received a DM with an account name, the ban was correct and will remain. However that account was not the account of the OP. I have now had the correct name from OP directly. The OP account is also banned correctly, and so the appeal was handled correctly (denied).

Hey no excuses we messed up a bit here, the refund was processed but was treated like you had already used the membership time, when clearly you haven't. I can see you have been back in touch but I've closed that ticket and you won't get a response as I've fixed it for you.

I've removed the negative credit charge so you are free to log in, and if you still want to go ahead and purchase PC you can.

I've also put 3 days of membership on your account free of charge, so you can continue members for a few days without worrying that you need to go add PC immediately.

Apologies again, this was a genuine human error issue, and it would have been sorted when we got to your follow up ticket.

Screenied for my end of year review - thanks.

2007 but ty ;)

Doesn't mean you have not been checked, you could have failed for any number of reasons. It could also be that you are just not in the game bias /time zone that is needed - or of course you could just not have ben selected - there are about 3k P Mods so the odds active players vs P Mod invites is naturally quite low.

Generally speaking they are involved in social and event type activities, or lead clans and other activities - not always but it is a common trait.

They also tend to be knowledgeable people with a willingness to help (although that is voluntary) - they can also issue short term mutes, which is helpful to deal with high volume rule breaking like gambling bots, RWT advertising, phishing and item scamming.

I've got the info needed, you submitted one report about the P Mod.

The P Mod advises you that something is against the rules, their advice is incorrect. The P Mod does not report or mute you. You both have a bit of a minor disagreement over this point, there is no bad language, threats or similar. The conversation ends, the P Mod does not message you again.

The P Mods interpretation of the rule is incorrect, so we'll put them right on that - but the actual conversation doesn't contain any elements that would make me think you were being bullied or harassed.

I've also checked all reports from and against the P Mod back to September 2020 and there are no indications of bullying or harassment with other players.

As always, you can report any incidents of concern, but from the single report you have submitted and other reviews I have carried out I feel there is no further action to take here (aside from the rule context feedback).