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Mod_Stevew

Mod_Stevew



02 Aug

Money Drop and Skull Trick Update

Comment

Originally posted by RSlorehoundCOW

In general, would like to know how often you actually read that tipoff email. I have reported several (gamebreaking) bugs and players who were involved in rule breaking (bug/RWT), and nothing has ever been done to those things. Same bugs still in game, same rule breakers still wandering around.

I know I should not expect a response for my own reports, but just in general, would be nice to know how much do our reports help you guys.

It does get checked, it isn't the best route to submit bug reports ... that is better through the official route, the tip off email goes to the support team, bug reports go to QA

Money Drop and Skull Trick Update

Comment

Originally posted by ImBoredAtWorkHelp

Thanks Mod Steve. For full clarification on another discussed thing yesterday, are we still getting skulled going into the abyss without a demonic skull, or is it safe now?

Not my area but I recall a convo that would be changed next week

edit: someone else already said this!

Money Drop and Skull Trick Update

Post

Hi everyone

I hope you're all enjoying your new adventures in the Wilderness following yesterday's game update!

I wanted to offer some clarification on a couple of themes that have been doing the rounds on socials in relation to a couple of issues that fell out of the game update.

The first was that in some situations a player who sells items whilst having max coins/close to it, would find that the coins that would exceed max cash were not returned and claiming coins whilst your inventory could not accept them would instead drop the coins to the floor without warning (ouch!).

This was quickly verified as a genuine bug and was hot fixed about four hours after the game update was launched. During the period that the bug was live there were six accounts that had fallen foul of this situation and in total 'dropped' just over 5 billion GP to the floor.

We have arranged for all the dropped coins to be returned to the six accounts. If you're worryi...

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01 Aug

Account Name Blunder...

Comment

Originally posted by GhostHashtag

Update:
A kind stranger gave me a bond, and I've now got my old name back!
After a bit of googling, I found out that previous name history will disappear on its own after some time, so problem solved!
https://imgur.com/a/62hanSv

I've removed the 'previous known as' for you :)


25 Jul

Jagex, what the heck is chat blocking and why did sending a raid layout in the cc get me muted?

Comment

OK OP has reached out - hands up clearly something has gone wrong and it looks like the chat system was trying to deal with the type of spam chat you see from gamblers/phishers etc. In this case the player has done nothing wrong and we've adjusted the system to stop future false positives. I have of course removed the mute and bolted a few days of membership to the account given this is on us (albeit with good intent to stop phishing/gambling).

Jagex, what the heck is chat blocking and why did sending a raid layout in the cc get me muted?

Comment

Originally posted by TazS2

Is chat blocking a actual thing? If so what is it? ❤

I think that is part of the clunky translation and the original would have been 'type' for 'kind' and 'mute' for 'chat blocking'

Jagex, what the heck is chat blocking and why did sending a raid layout in the cc get me muted?

Comment

If OP can let me know RSN I'd be happy to check what is going on here. The screenie doesn't look right to me, we use the word 'offence' not 'offense' - we capitalise the 'S' in RuneScape - looks like there might be some auto translation at play. Regardless if I have the account RSN I can see what has happened and obviously fix things if there is an underlying issue.


15 Jun

5 days till bank pin removed. 10+ Year old main compromised. Recovery email swapped. Account has 2FA & bank pin. Email has 2FA and is secure! I need jmod help urgently.

Comment

Originally posted by senyrin

In around 2016-17 I changed ISP to the one you're seeing it from in the most recent appeal. I've been using that since, I can't use my old ISP as I've changed off of it. I'll submit another appeal explaining things!

Edit: Seems like I can't atm, error...

The ISP to use is the one that has been dominant in recent times, the last good login from that ISP was 3 June - since then it is either different ISP's in the same country, or you from abroad or recovery attempts from yet another ISP.

For a stable recovery request we need good info submitted in a recovery form submitted from the ISP used consistently for game access in 2022.

5 days till bank pin removed. 10+ Year old main compromised. Recovery email swapped. Account has 2FA & bank pin. Email has 2FA and is secure! I need jmod help urgently.

Comment

Originally posted by senyrin

Last evening in your local time I got a family member to turn on my home PC and I used chrome desktop to submit 2 appeals. This past week I've been playing from overseas, ISP also mentioned in my appeals. Thank you so much for the reassurance!!

Edit: One of the problems too is I won't be home for awhile, I can give flight details privately if needed.

The ISP mentioned in the free text in your appeals is the one we would like to see used, not the ISP the appeal is actually submitted from.

I know this is frustrating for you but we are only applying due diligence to keep the account safe :)

5 days till bank pin removed. 10+ Year old main compromised. Recovery email swapped. Account has 2FA & bank pin. Email has 2FA and is secure! I need jmod help urgently.

Comment

Originally posted by senyrin

The last 2 appeals have been sent from the isp I usually play on, not the one where I am currently on vacation at. That ISP before mentioned* has been the ISP I've been using for about 5* years now. Please look at all the appeals collectively, I even sent my plane ticket in one of them, thank you so much for responding!

I'm not sure how you can be on vacation in one country and submit a recovery from your regular ISP in your home country at the same time - the ISP we are seeing is not the one usually used for game access. As I said, the account is secure, it sounds like this might be easier resolved when you return home.

5 days till bank pin removed. 10+ Year old main compromised. Recovery email swapped. Account has 2FA & bank pin. Email has 2FA and is secure! I need jmod help urgently.

Comment

The account is locked so nobody can access it until the recovery is sorted. We have your latest request, it is strong in parts but I feel won't be enough to recover, if it is denied please submit from the ISP you usually use to play.


12 May

Missed opportunity

Comment

Originally posted by OppositeAnnual8377

But he didn’t really answer the actual question of how the 100 pmods per month are chosen out of the probably 1000+ players that fit the criteria to become one. Do their names pop up from running a query? Is word of mouth involved? Still very mysterious to me

Yes the names are run from a query of active players who meet qualifying criteria that can be automated, for example has authenticator, game bias, timezone etc. - then manual checks are done on that list


11 May

Missed opportunity

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How Player Moderators are chosen


10 May

[11 Years Permanently Muted] Asking for forgiveness and help

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Originally posted by NotABotRS

Hey Steve, I know you are getting a lot of messages! Hoping you could look at altranumb - more info sent in PM. The account has been perm muted for a long while and initial appeal at time of mute was denied. I am thinking it might meet the criteria. I know if the mute was lifted the accounts ability to type would never be put in jeopardy again. *rsn correction

No such account - either it has name changed or you are Dr typo ...

[11 Years Permanently Muted] Asking for forgiveness and help

Comment

Originally posted by nrtaev

Oy Steve m8 ya mind fixing my car and buyin me a house while you're here?

Sorry the car is beyond economical repair. I've placed a bid of £1 on a home I think you'll love, if I win the auction i'll let you know.

[11 Years Permanently Muted] Asking for forgiveness and help

Comment

Originally posted by Sea-Men69

Hey my account had been hijacked and then later banned for rwt. Could you please help me out. It was banned 2017 I think

RWT bans are not appealable sorry

[11 Years Permanently Muted] Asking for forgiveness and help

Comment

Originally posted by lonsfury

I appealed with an apology. Lets hope it works :)

OK - wait times on ban appeals is quite good ATM - I'd estimate you should get an outcome on Saturday

[11 Years Permanently Muted] Asking for forgiveness and help

Comment

Originally posted by Stonewigs

Seeing as you’re replying to people in this thread, I figure it’s worth a shot to ask you. I have a childhood account, which I can provide a lot of information for but not the ones on the recovery form as I was a child at the time of creating the account.

Is there a method of contacting someone to tell them everything I know, to see if I’m allowed to have the account?

Important info is that the account is a low level RS3 account with no wealth at all, it’s just sentimental value for me and it always bothered me that I can’t recover it.

Sorry the info asked for on the recovery form is the info required, so I'm afraid knowing things that are not on the form won't help

[11 Years Permanently Muted] Asking for forgiveness and help

Comment

Originally posted by stewiiii

bro i said the n word 3 months ago i was just having a laugh umute pls

... not my interpretation of 'having a laugh' tbh - mute is correct and is perm, sorry.

[11 Years Permanently Muted] Asking for forgiveness and help

Comment

Originally posted by lonsfury

Hi Steve. My account was banned in October 2017 as I was phished by a twitch stream which said there was a double XP weekend. The phisher took all my stuff in my bank and it was gone, so I didn't even care and didn't change the password. A few days later, I logged in and found myself at chinchompas south of castle wars. So I assumed they had botted on the account. Then a few days or weeks later, I got a marcoing major ban.

I am just wondering, I have heard that after 3 years you can be unbanned if you send an apology to jagex. Do you think I should do that? Or should I list the reason for the appeal as my account was hijacked?

Its important to note that I did get banned in October 2013 and I was actually botting back then. I got a moderate ban, or a temporary ban titled 'Bot Busting Moderate' back in 2013. So it may seem like I have botted twice if I tried to apologise, it might be refused, repeat offences are not looked at kindly. However, the most recent ban w...

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Yes pop an appeal in, if they can see it was hijacked at the time they will grant it