Ironically the bug report system in-game is very buggy. One mistake/typo and you have to start over again because going back to edit text doesn't necessarily go where you want. It's quite horrible to use, frankly.
If that can be passed over to be looked at, that'd be great! Bug report system has been bugged for years.
How ironic! I didn't know that so will flag - cheers
The transparency in this post is really great - thanks for the update. However, this part I had a question about:
The second issue related to allegations of skull tricking in the Wilderness. We have tested this extensively using information from bug reports, social posts and lost item claims. Despite all the variables and scenarios that we have tried we have been unable to replicate any type of skull tricking.
I've not tested it myself (as a disclaimer) but it seemed to be mentioned a lot of times on Reddit that if player A used an aoe ability next to player B's familiar, player A would become "opted in" to pvp and skulled. Was this something that was tested internally and confirmed to not actually be happening (or perhaps not consistently replicated)?
Yup that was one of the things tested - but if anyone has specifics do email them to us
"but for full transparency, we can't be certain that other players didn't pick them up."
Random player: https://www.youtube.com/watch?v=Bgqk6t9Be1Q
Well yep I think it is likely that that a small number of players got very lucky yesterday! They should probably buy a lottery ticket this week as well ;)
In general, would like to know how often you actually read that tipoff email. I have reported several (gamebreaking) bugs and players who were involved in rule breaking (bug/RWT), and nothing has ever been done to those things. Same bugs still in game, same rule breakers still wandering around.
I know I should not expect a response for my own reports, but just in general, would be nice to know how much do our reports help you guys.
It does get checked, it isn't the best route to submit bug reports ... that is better through the official route, the tip off email goes to the support team, bug reports go to QA
Thanks Mod Steve. For full clarification on another discussed thing yesterday, are we still getting skulled going into the abyss without a demonic skull, or is it safe now?
Not my area but I recall a convo that would be changed next week
edit: someone else already said this!
Hi everyone
I hope you're all enjoying your new adventures in the Wilderness following yesterday's game update!
I wanted to offer some clarification on a couple of themes that have been doing the rounds on socials in relation to a couple of issues that fell out of the game update.
The first was that in some situations a player who sells items whilst having max coins/close to it, would find that the coins that would exceed max cash were not returned and claiming coins whilst your inventory could not accept them would instead drop the coins to the floor without warning (ouch!).
This was quickly verified as a genuine bug and was hot fixed about four hours after the game update was launched. During the period that the bug was live there were six accounts that had fallen foul of this situation and in total 'dropped' just over 5 billion GP to the floor.
We have arranged for all the dropped coins to be returned to the six accounts. If you're worryi...
Read more External link →Update:
A kind stranger gave me a bond, and I've now got my old name back!
After a bit of googling, I found out that previous name history will disappear on its own after some time, so problem solved!
https://imgur.com/a/62hanSv
I've removed the 'previous known as' for you :)
OK OP has reached out - hands up clearly something has gone wrong and it looks like the chat system was trying to deal with the type of spam chat you see from gamblers/phishers etc. In this case the player has done nothing wrong and we've adjusted the system to stop future false positives. I have of course removed the mute and bolted a few days of membership to the account given this is on us (albeit with good intent to stop phishing/gambling).
Is chat blocking a actual thing? If so what is it? ❤
I think that is part of the clunky translation and the original would have been 'type' for 'kind' and 'mute' for 'chat blocking'
If OP can let me know RSN I'd be happy to check what is going on here. The screenie doesn't look right to me, we use the word 'offence' not 'offense' - we capitalise the 'S' in RuneScape - looks like there might be some auto translation at play. Regardless if I have the account RSN I can see what has happened and obviously fix things if there is an underlying issue.
In around 2016-17 I changed ISP to the one you're seeing it from in the most recent appeal. I've been using that since, I can't use my old ISP as I've changed off of it. I'll submit another appeal explaining things!
Edit: Seems like I can't atm, error...
The ISP to use is the one that has been dominant in recent times, the last good login from that ISP was 3 June - since then it is either different ISP's in the same country, or you from abroad or recovery attempts from yet another ISP.
For a stable recovery request we need good info submitted in a recovery form submitted from the ISP used consistently for game access in 2022.
Last evening in your local time I got a family member to turn on my home PC and I used chrome desktop to submit 2 appeals. This past week I've been playing from overseas, ISP also mentioned in my appeals. Thank you so much for the reassurance!!
Edit: One of the problems too is I won't be home for awhile, I can give flight details privately if needed.
The ISP mentioned in the free text in your appeals is the one we would like to see used, not the ISP the appeal is actually submitted from.
I know this is frustrating for you but we are only applying due diligence to keep the account safe :)
The last 2 appeals have been sent from the isp I usually play on, not the one where I am currently on vacation at. That ISP before mentioned* has been the ISP I've been using for about 5* years now. Please look at all the appeals collectively, I even sent my plane ticket in one of them, thank you so much for responding!
I'm not sure how you can be on vacation in one country and submit a recovery from your regular ISP in your home country at the same time - the ISP we are seeing is not the one usually used for game access. As I said, the account is secure, it sounds like this might be easier resolved when you return home.
The account is locked so nobody can access it until the recovery is sorted. We have your latest request, it is strong in parts but I feel won't be enough to recover, if it is denied please submit from the ISP you usually use to play.
But he didn’t really answer the actual question of how the 100 pmods per month are chosen out of the probably 1000+ players that fit the criteria to become one. Do their names pop up from running a query? Is word of mouth involved? Still very mysterious to me
Yes the names are run from a query of active players who meet qualifying criteria that can be automated, for example has authenticator, game bias, timezone etc. - then manual checks are done on that list
Hey Steve, I know you are getting a lot of messages! Hoping you could look at altranumb - more info sent in PM. The account has been perm muted for a long while and initial appeal at time of mute was denied. I am thinking it might meet the criteria. I know if the mute was lifted the accounts ability to type would never be put in jeopardy again. *rsn correction
No such account - either it has name changed or you are Dr typo ...
Oy Steve m8 ya mind fixing my car and buyin me a house while you're here?
Sorry the car is beyond economical repair. I've placed a bid of £1 on a home I think you'll love, if I win the auction i'll let you know.
Hey my account had been hijacked and then later banned for rwt. Could you please help me out. It was banned 2017 I think
RWT bans are not appealable sorry
I appealed with an apology. Lets hope it works :)
OK - wait times on ban appeals is quite good ATM - I'd estimate you should get an outcome on Saturday
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