Mod_Stevew

I wanted to post a clarification here as I am the Player Support Manager for Old School.

The agent that dealt with this situation has reflected on the correspondence they wrote, and they fully accept that some of the terminology they used was misleading and did not clearly disclose the reasoning behind our decision-making process.

When this situation was first brought to our attention we arranged for anti-cheating specialists to track the wealth that had been taken from the account by the hijacker. This team were able to find the accounts involved and ban them, and because of the bans, we were able to remove 900 million from the economy.

Unfortunately, the majority of the wealth had moved on between many accounts and at that point in time was sitting with accounts that were likely innocent, or for other reasons, could not be reclaimed.

The Player Support agent explained all of this to a senior member of the Old School team and sought authorisation t...

The account is secure, nobody can recover it by email, you need to submit a manual account recovery

thank you

OK it was locked by Player Support quite a while ago now, it's just waiting on the owner to recover

thank you

Does anyone know the RSN of the account?

Hey - we spotted an error on our part (flagged by a player) that players could not redeem more than one code per account. That restriction was not intended and as such has now been fixed. You can redeem as many codes as you wish on a single account. Apologies for the confusion, have a great weekend :)

Hey - this might be due to your account reaching the max amount of membership that can be 'stacked' (future membership time accumulated) - slight guess ATM, would you be kind enough to DM me your RSN and how many codes you have used so I can dig deeper - ty

Edit: It's not that (good job I said 'guess') - we are pretty sure we know what the issue is and we are looking to get it resolved but no ETA on that yet sorry

Edit 2: It was the case that codes were limited to one redemption per account, this was not intended and has now been changed so you can use as many codes as you wish. Sorry for the hassle - have a good weekend all :)

OK we messed up here, although the report contains a derogatory term it is clear that this was an unintended typo. That context got missed at the abuse report and offence appeal stage. I've raised this feedback with both members of staff involved. Clearly you've had a poor experience here, I've dropped you a DM with a bit more detail about how we'd like to put things right and get back in your good books :)

It's not automated, it looks like human error, I can confirm once I have the details

Because it looks like we may have made a mistake, if that is the case I'd like to give feedback to the person who dealt with this and see if there any improvements we can make to future appeal processing. If appropriate I can also try and put things right for the player given the poor experience they have had.

If you can let me know your RSN I'll take a look at what happened here - ty

In a small update to this post, I have been contacted by one of the six affected accounts concerned that they had still not received the correct GP back. We have revisited this (the logs on this are quite complex) and we do now agree that the sum we returned to one account was short by quite a long way - we are of course happy to put that right and a second return has now been applied to make the sum return correct for that player. We will double check the returns for the other five accounts although there are no obvious indicators that they are incorrect at this stage.

You're using similar calculations as I did although I also allowed for water to be absorbed into tile fixant and evaporation based on average daily temperatures in Europe - you'll need to factor both of those in to get to the real number. ;)

I might be wrong but I think this wasn't a traditional drop that would show up on our systems the same way it would for a regular player drop, a player didn't drop it, the 'game' did. Not the best explanation, I am not the expert by a long shot but that is my rough understanding

OK fair comment - I'm far from rich on my choob so I did make a bit of an assumption there!

I think they could have but just didn't realise they were on the floor and as they are all pretty rich anyway probably just didn't notice anything missing, or they did notice but didn't expect it to be on the ground so probably went into auto panic mode :)

How ironic! I didn't know that so will flag - cheers

Yup that was one of the things tested - but if anyone has specifics do email them to us

Well yep I think it is likely that that a small number of players got very lucky yesterday! They should probably buy a lottery ticket this week as well ;)