NW_Mugsy

Thanks for the reports, escalating to the team.

Thanks for the report, will share with the team to investigate.

Thanks for these reports, will share with moderation. We are continuing to identify and remove botters on a daily basis. This will be an ongoing effort.

I hope folks can understand this behavior is very similar to how gold spammers behave.
Creating 10+ new characters, skipping the tutorial, and a host of other behaviors that don’t look like someone who plays will likely result in your being tracked as a potential botter/gold spammer.

I do understand there may be a very small amount of folks not doing this and you should submit an appeal and hopefully you can show you are an actual player on some server.

We won’t be able to help you solve this issue on the forums. We have escalated this potential issue to moderation and support.

Hey, regarding the ban of Epicdemic, can confirm that the information I received is you were banned for botting. I apologize that you may be receiving mixed information from Customer Support, I am escalating these issues to the Moderation and Support teams. There seems to be some issues in the accuracy of the responses folks receive.
If you feel you were not botting, you will need to appeal and I recommend starting from a place of stating you were banned for botting but want to appeal. This should move you to the right agents.

This game is rated T for Teen. So please pick an appropriate username that doesn’t reference drugs/controlled substances and sex acts.

Hey folks, i will escalate this appeal to the moderation team lead. Reading this I am unclear why a ban was issued, was it an EAC ban due to software use or a moderation ban due to reports. I will work to find out whats up.
To be clear, mass reporting should not result in a ban. If a player receives a large volume of reports in a small amount of time it will move that report up the queue but no moderation actions are taken without a human reviewing and issuing those suspensions or bans. So often what happens is two rival groups start trash talking before a fight or war and bait one another into Code of Conduct violations then quickly report one another, a mod reviews the chat logs, sees actual violations, and issues a suspension. While it might look like it was the volume of reports that produced the suspension it was actually the violation, the volume of reports just reduced the time before the violation was reviewed. Hope that makes sense.
That is not how EAC works, that...

It does sound like maybe you were netted for bot account behavior. What are some of the character names involved?

Hello, I will investigate with the moderation team, but if you feel you have been wrongly banned you will need to use the Support appeal process. They are the only folks with the tools to review your account behavior and see the records on why a ban was issued.

Thanks for this report, sharing with the team to investigate.

Thank you for reporting this, sharing with the team to investigate.

Thank you for this report, sharing with the team to investigate.

Thanks for this report, will share with the team to investigate the issue you are encountering.

The team is aware and working on this, thanks for the reports.

Thank you for these reports, the team is investigating.

Thanks for this report, we’re investigating.

Which Expedition did you enter? What is your character name and world?

Thanks for these reports, we are investigating.

If you feel you have been banned unjustly please submit an appeal.
We ask folks not discuss moderation of individuals on the forums.

Thanks for sharing your feedback on class balance. Balance is definitely a living system which will be regularly reviewed and tuned. I will share your feedback with the team in our regular reports.

Regarding your later posts in this thread, I understand folks share feedback because they want it to be reviewed by the team, we do constantly review these forums and collect feedback to include on our weekly reports. We’ll do our best to acknowledge when feedback have been noted, thanks.