NW_Mugsy

This feedback for example doesn’t really tell me much. Just you preferred the previous bow balance. But I don’t really have anything specific I can share with the team.

This is solid feedback, thanks. I will make sure to include in our reporting.

Regarding data, the team receives a ton of game telemetry on all kinds of gameplay, so it probably depends on which team is working on which aspect of the game.

In terms of feedback, we listen to the in-game feedback tool entries, survey results, these forums, Discord, social media, content and press coverage, we gather feedback where ever it is being offered.

The most helpful feedback focuses on detailing the experience you are having and the experience you want to be having. Sometimes it is tempting to design the solution before you fully articulate the problem. So its really valuable when folks walk us through the problem.

The PTR is a super important opportunity for us to collect feedback and bug reports. I know it might feel like if you don’t see that feedback implemented in the next release it is being ignored but that isn’t the case. We are definitely listening even if it takes some time to see those changes implemented.

Balance is definitely a living set of numbers, we will continue to adjust balance as we go. We’ll collect data and feedback and continue tuning. The more detailed folks can be in their feedback the more helpful it is for our team.

Hey, I’m really sorry to hear about the loss of your friend, my heart goes out to his loved ones. One of the best things about loving video games are the lifelong friendships you find and the connections we make with others. I will certainly discuss your request with the team. Take care.

The team is continuing to work on the fixes mentioned above.
We are also temporarily disabling the ability to gather certain elemental creatures that were dropping more resources than intended.
We’ll continue to share updates when we have them in this thread, thank you.

Hey everybody,

We are aware of perf and stability issues with the latest update, particularly during War. We are testing improvements right now. We will let you know as soon as possible on a potential hot fix is ready.
Thanks for your patience, we’ll keep you updated.

Any form of hatespeech is a violation of our Code of Conduct, please report violations when you see them.

We understand the timing of this patch is not ideal but there is urgency for us to get these fixes in place. We do understand this is during prime gaming hours for multiple regions, but again there is urgency to get these changes deployed. Thank you for your patience.

We will be sure to forward your list to the moderation and support leads.

All " [Login Blocked: Suspicious Software or Corrupted Install Detected]" are also folks who received bans for cheating.

If your account has been suspended or banned please us the appeal process. If your appeal is denied we are not able to help you resolve that.

To be clear, no Community Team member is a part of the Support or Moderation team.

Yes, you can have your account information provided to you directly through the appeal process, but not publicly on the forums.

If you have had your account suspended or banned please use the appeal process. We do not resolve moderation decisions on the forums.

We cannot provide updates on ban appeals in the forums.
We also will not provide updates on other players accounts.

We all agree there are botter, cheaters, and gold spammers happening in game. We all agree we want to see those folks identified and removed. We are cracking down on botters, gold spammers, and cheaters. You should expect to see groups of players contesting bans and asserting their innocence.

It is possible folks will receive a ban in error and they should appeal those bans using the appeal process. We will not address individual bans on the forums.

Sorry, a slight misunderstanding. Let me be clearer.

I am unsure what the best path forward would be, I recommend contacting Steam about your account being stolen and creating a NEW WORLD (AGS) support ticket to see if they can help with account changes made during that time.

It is wise to let Steam know if you experience issues with your account being stolen so they have it on file should other issues arise.

I am unsure what the best path forward would be, I recommend contacting Steam about your account being stolen and creating a support ticket to see if they can help with account changes made during that time.

Please do not use the forums to appeal bans on another player’s account. We cannot disclose to you the details of violations on another account. Please have them manage their appeal process.