devtrackers.gg
Please have them submit ban appeals if they feel they were unfairly suspended or banned.
Please have them submit ban appeals if they feel they were unfairly suspended or banned.
Yes, Customer Support is monitoring the Bug section and should be letting every person who posts there know that their report has been received and provide any updates they can on the status of the bugs.
We do hear the ask for an improved Bug Tracker/Known Issues list and we’re working on a solution with the team.
Yea, we have dedicated Support team members who review the entire bug report section and generate reports that turn into Jira tickets for the team.
Hey, I am still here, I wasn’t active this weekend, spent the holiday with my family.
Fixed it for you.
It isn’t true, just a misunderstanding.
I helped escalate a broken account issue to CS to investigate because a player couldn’t play the game for a number of days. It was unrelated to the Trading Post.
Our EU worlds are now live, thank you again for your patience.
Our EU worlds are now live, thank you again for your patience.
Our EU worlds are now live, thank you again for your patience.
Update:
We need an additional 60 minutes to complete our maintenance on EU Central worlds.
Estimated live timing: 12am PT/9am CEST
Thank you for your patience.
Thanks for the report, we’ll handle it.
We need an additional 60 minutes to complete our maintenance on EU Central worlds.
Estimate timing: 12am PT/9am CEST
Thank you for your patience.
Unfortunately, Community folks aren’t able to help you with this kind of issue, you will need to contact Customer Support.
We are working hard to get closer to real time communication on current issues and to provide the status of all open issues.
John Smedley does not work on New World or in the New World studio.
We will evaluate if a second wave of free token is needed to help folks settle on their long term worlds. We won’t be making that determination this week.
If you see anyone threatening self harm or violating our Code of Conduct please report to let us know. I am closing this thread.
I am escalating to see if I can get additional support resources helping with this issue.