NW_Mugsy

This is absolutely the worst faith read on my comment. I was obviously saying I am staff and do not use the forums as a player. The trolling is too much.

I think mainly I want folks to hear that I am also not satisfied and agree communication needs to improve and I’ll be working hard with the team to make improvements this week.

Ah, I understand the confusion. We do have folks dedicated to the forums specifically. But also the entire team regularly reads the forums.

No, can you help me understand what I said to draw that conclusion?

We have different folks dedicated to supporting different channels. My guess is the volume of responses is higher on the forums, including the News section of updates but it is much harder to see the responses.

There is a persistence issue that is preventing us from releasing the character transfers. The team is working to solve and it is top priority.

Currently there is a persistence bug the team is working to solve that is preventing us from shipping character transfers. Our goal is to resolve and ship the fix asap, it is very high priority for the team.

Thanks for this report, I will continue to work with you, please do not use the General Feedback forums to ask for moderation support.

Ok, sharing priority is good feedback. We can definitely provide that.
Yes, I am super passionate about getting a great public bug tracker stood up.

Most often, the answer we have is:

• the team is aware of an issue, or not and we need more information
• we are actively working on a solution
• when we have a fix tested and ready to ship we’ll communicate the details and timing

Sincere question, what additional information would be helpful? Is it a deeper explanation of the issues that would be helpful?

That wasn’t a snide remark, I was being sincere. I really do believe folks are here providing feedback, positive or negative with the goal of improving the game because they like it or see its potential.

Hey! I will ping Support and the Server Team to make sure they are aware of this issue.

I understand there are folks who feel passionately on this topic, please do your best to continue the discussion in one of the existing threads, like this one, rather than creating new threads.

Please continue this discussion in one of the existing PvP Server threads.

I have explained this in other threads, it is not helpful to keep fragmenting discussions.
Also, please keep in mind I am not a player, I am part of the team and share the perspective of the team when possible.

Editing to avoid confusion or misreadings: I do not use the forums as a player, I use the forums as a representative of the team. This does not mean I don’t play the game.

Hey everyone, thanks for the feedback on forum moderation.
You can find the forum Code of Conduct here: Guidelines - New World Forums
If you find a post that violates that Code please be sure to report it. As habitual offenders receive suspensions they increase in duration until eventually removed completely. Very severe offenses may result in an immediate ban.
I will discuss this feedback with our Moderators. Thank you.

Perfect, on it, thanks

Thanks, will ping the team to investigate. What is the issue or issues you are seeing?

We do, we run regular surveys in-game. This way we can reach the broadest sample of folks. Be sure to complete your surveys if you receive one!

I would assume folks wouldn’t bother creating game forum accounts and posting here if they didn’t like New World or see that it has a lot of potential.