Héroes de Arkesia:
¡Ya está aquí la actualización de marzo, con nuevo contenido y mucha corrección de errores! Los servidores se desconectarán el 10 de marzo a las 09:00 CET (08:00 UTC) y esperamos que el mantenimiento dure cuatro horas. Tenéis el contenido (incluidas algunas novedades que hemos añadido a lo que ya habíamos anunciado) y la lista de correcciones más abajo.
image740×416 57 KBHéros d’Archésia,
La mise à jour de mars est arrivée, avec du nouveau contenu et une fournée de corrections de bugs ! Le temps d’arrêt de la mise à jour commencera le 10 mars à 9 h 00 CET et devrait durer 4 heures. Découvrez les nouveaux contenus (y compris quelques ajouts par rapport aux fonctionnalités annoncées précédemment) et la liste des problèmes corrigés ici.
image740×416 57.5 KBHelden von Arkesia!
Das März-Update mit neuen Inhalten und zahlreichen Fehlerbehebungen ist da! Die Ausfallzeit für das Update wird am 10. März um 9:00 Uhr MEZ (8:00 Uhr UTC) beginnen und wird voraussichtlich 4 Stunden dauern. Nachstehend findest du die neuen Inhalte (einschließlich einiger Ergänzungen zu den bereits angekündigten Funktionen) und die Liste der Bugfixes.
image740×416 57.7 KBHeroes of Arkesia,
The March Update with new content and a swath of bug fixes has arrived! Downtime for the update will begin on March 10 at 12AM PT (8AM UTC) and is expected to last 4 hours. Find the new content (including a few additions from our previous announced features) and the list of fixes below.
image740×416 57 KBThis is being tracked for a fix now. In the meantime, here is a workaround that you can use: Open your lab, change “Available Research” to “All Research” and scroll until you find the completed research. This will allow you to start new research in its place.
Glad to hear it! Enjoy your drops 
Yup, I agree. Ban reasons are not always clear right now, and that is one piece that can definitely be improved on; making sure agents are armed with clear reasons to share with players.
Hopping from another thread to share a similar message here;
The frustration and confusion you all are experiencing is warranted, and I do apologize for these experiences that some players have had. We also want to eliminate the issues players are experiencing with support, and are pushing for improvements wherever possible. I do genuinely appreciate folks sharing their experiences and feedback here, and will make absolutely sure it is passed on.
Yup, and I understand. We are pushing for improvements where we can (and I’m happy to cross-post this in the other thread as well). The frustration and confusion is warranted, and we also want to eliminate the issues players are experiencing with support.
I highly suggest using the ticketing process over live chat whenever possible.
This is not a duplicate issue – If you were originally on Europe Central and moved to Europe West, you will re-receive claimed Twitch Drops today on the Europe West region. This was done in order to help players who moved to the new region and left behind their Twitch Drop goodies
These are rolling out over a few hours, so it should come in time 
please feel free to provide an update if it does not arrive after today.
I don’t have anything set to share right now, but we are definitely aware of this and the negative impacts it has on players
This is something we hope to get better/clearer messaging on for folks going through support on in the future – I definitely understand the frustration and confusion that folks encounter and we are pushing to help improve things wherever possible. I know a lot of players have been frustrated by the appeals process in general, and I know it is not ideal; we don’t want this to be the default experience for anyone either.
These are rolling out now, and will take several hours to be fulfilled for everyone
As stated in the previous megathread on this topic, a wide swath of folks having the “commerce lock” issues were found to be purchasing gold from fraudulent/third party sellers. This was a situation that we escalated for investigation because we felt it was important, but moving ahead, it isn’t feasible to have ban appeals happen through the forums (especially considering the sensitivity of player information that is often shared in these situations). We are working to ensure that the appeals process through CS his something that is done with care and vigilance.
The RMT “policy” floating around isn’t accurate to all situations. there are a number of factors that go into the severity of bans that we track, however unfortunately I cannot post outright what the parameters are as I don’t want to invite circumvention.
Regardless, these policies adjust and change depending on circumstance as well, so it’s not really ideal for these things to be shared outright as fact – I apologize for any confusion this may have caused.
I apologize, as this information changed several times before launch. At this time we don’t have any plans to change it further.
To clear the air here, at the time of the interview it sounds like it was a mistranslation (haven’t watched the interview since it happened, so I’m not 100% sure what the translator’s phrasing was), and Gold River’s message was intended to be “classes are coming out at 2 - 3 month intervals.”
However, we are open to player feedback as always – can’t guarantee any changes at this time, but players are being loud and clear about wanting more classes and I will do my due diligence in being sure that message is heard.
devtrackers.gg
