Roxx

It’s a known bug for sure! For the record, the cat’s “real” name is James, not Jamis

The Vern (South America) and Moonkeep (Europe West) servers will be coming down for a quick restart at 5:20 PM PT to help resolve player connection issues. Servers are expected to remain down for less than 1 hour, and we will let players know when they are back open and ready for play.

Thanks for the reports – we are investigating these server issues now

Thanks, this seems to be happening particularly on Vern and Moonkeep. The team has been alerted

Thanks, will be sure to share

Are you on the Vern server?

Will run a check with the team as reports increase

There are no issues with the South America servers on our end – if you haven’t, please try restarting Steam completely by logging out and logging back in.

Moving this to support in case you have ongoing issues!

UPDATE: Ignore this, looking into this further as reports increase

Bots are a huge issue that the team is aware of, and we have actively been making improvements to our anti-cheat and anti-spam tools behind the scenes. The results of this work will be coming in soon, and we’ll have more to share shortly.

Bots are a huge issue that the team is aware of, and we have actively been making improvements to our anti-cheat and anti-spam tools behind the scenes. The results of this work will be coming in soon, and we’ll have more to share shortly.

Bots are a huge issue that the team is aware of, and we have actively been making improvements to our anti-cheat and anti-spam tools behind the scenes. The results of this work will be coming in soon, and we’ll have more to share shortly.

I am not sure how it was determined that matchmaking is not going to be addressed; please review the matchmaking section in the article you linked.

Matchmaking Issues
While we’ve put some changes in place to help improve the unstable matchmaking that occurs in Europe Central region, it’s clear that these efforts have not been impactful enough to make a major difference. The team is still working on a long-term fix for this problem, and want players to know that it is a top priority for the team. We’ve identified a possible fix that it is currently in testing, and we will share an ETA as soon as possible.

#KazerosIsOpen!!

Kazeros is open for character creation. Enjoy!

Here to confirm that the Kazeros server is open for new character creation. Thanks for your patience

The Kazeros server is confirmed to be open for new character creation. Thanks for your patience

Okay, have verified this issue is outstanding on the NA West, NA East, and SA regions. We will be fixing this in the next update/maintenance, including retroactively fixing the rewards for folks that already redeemed them

While there are other CMs, some of them have a different variety of responsibilities to focus on! I, however, am dedicated to the Lost Ark community, so I’ll always be a familiar face here and around to help. (Of course, my whole job isn’t only being on the forums, so I’m not always always online here.)

For more skins and such, we definitely hear the asks and are passing them along

Sure, I didn’t expect the living beings comment to be taken literally by any means – just a quirky remark to emphasize that live service games change quickly and always will.

While I understand that “we’re working on it” can be frustrating without an ETA, we want to be as active as possible on providing updates. When an issue starts getting worked on, we don’t always immediately have an ETA; depending on how complex the problem is and what steps need to be taken to fix it, sometimes the team needs to dig in a bit and start taking those steps before knowing exactly how long it is to the finish line. In these cases, we’d rather let players know that we know and are making progress, or that a change is coming as soon as possible to keep players in the loop instead of just waiting and withholding that limited information. And when we get those ETAs or details, so will you.

They are, and we’re prepping to throw hands – while we are working on the situation actively, significant progress is being made and we’ll be sharing more soon