Roxx

Hey, thanks for the tag – I can confirm this bug has been identified and tracked by the team, so it will be getting a fix at some point (I don’t have ETAs there, unfortunately!)

It’ll be soon ™… not a long wait; since we’re making progress working through launch issues, we’re also ramping up communications looking ahead. To temper some expectation though, this will be a look at what are future plans are looking towards the future so that we can give players some insight as to what’s coming, and won’t necessarily be 100% exhaustive since live games are basically living beings and like to grow and change a lot.

The most recent update to this is in the update that just went out: Lost Ark Update to Top Issues - March 2

Ongoing Store Issues and Missing Product Inventory Items
Store issues have drastically decreased with last week’s maintenances, but this is not yet fully resolved. We are still working on making improvements to these systems over time as we roll out additional patches and maintenance, and we understand that some players may still be having trouble collecting certain items and packs from their Product Inventories. We are still working to fix this on a broader scale, in the meantime players with any “missing” items may have success getting them to appear sooner by logging into their respective server du...

Keep an eye out for some information coming up in a roadmap!

Héroes de Arkesia:

Gracias por vuestra paciencia mientras solucionamos los errores en esta época de lanzamiento. Vuestros comentarios e informes de problemas nos ayudan mucho para hacer de Lost Ark el mejor juego posible.

CORRECCIÓN DEL AURA CRISTALINA

Durante el mantenimiento semanal del 24 de febrero, solucionamos los problemas que provocaban la desaparición de Aura cristalina. Recibimos muchos informes sobre esto en las pasadas semanas y nos alegra informar que lo hemos resuelto. Recordad que, tras los periodos de mantenimiento, el Aura cristalina y los objetos de la tienda pueden tardar unos minutos (o unas cuantas pantallas de carga) en aparecer de forma normal tras iniciar sesión, así que no os preocup...

Héros d’Archésia,

Nous vous remercions de votre patience alors que nous travaillons à la résolution de ces problèmes de lancement. Vos retours et vos signalement sont utiles et bienvenus, et ils nous aident à continuer de collaborer pour faire de Lost Ark le meilleur jeu possible.

CORRECTION DES PROBLÈMES LIÉS À L’AURA CRISTALLINE

Au cours de la maintenance hebdomadaire qui a eu lieu le 24 février, nous avons corrigé le problème de disparition d’aura cristalline. Il s’agissait d’un des problèmes les plus signalés ces dernières semaines, et nous sommes ravis de vous informer qu’il est désormais résolu ! Veuillez noter qu’il faut parfois quelques minutes (ou quelques écrans de c...

Helden von Arkesia!

Wir danken euch für eure Geduld, während wir an den aufgetretenen Problemen arbeiten. Eure Rückmeldungen und Problemberichte sind äußerst hilfreich und werden geschätzt, da wir weiterhin gemeinsam daran arbeiten, euch Lost Ark so gut wie möglich zu präsentieren.

PROBLEMBEHEBUNG: KRISTALLINE AURA

Am 24. Februar, und im Rahmen der wöchentlichen Wartungsarbeiten, haben wir die bestehenden Probleme mit dem Verschwinden der Kristallinen Aura behoben. Dies gehörte zu den Problemen, die in den letzten Wochen am häufigsten gemeldet wurden, und wir freuen uns, den Spielern mitteilen zu können, dass es nun behoben ist! Bitte beachtet, dass es nach unseren Wartungsarbeiten ein paar Minuten (od...

Heroes of Arkesia,

We appreciate your patience while we work through these launch window issues. Your feedback and issue reports are extremely helpful and appreciated, as we continue working together to make Lost Ark the best it can be.

Crystalline Aura Fix

In the weekly maintenance that took place on February 24, we fixed the ongoing issues surrounding disappearing Crystalline Aura. This was one of the top reported issues over the last few weeks, and we’re happy to let players know that it’s now resolved! Please be aware that after our maintenance periods it can sometimes take a few minutes (or a few loading screens) for Crystalline Aura and store items to display normally after logging in, so don’t worry if this happens!

Europe West Crystalline Aura Attendance Event Reward + Europe West March Login Rewards

When we opened the Europe West region we put a ...

It is something we are looking into, but at this time the functionality doesn’t exist as a permanent feature so we can’t really give any ETA for whether or not this might happen. We are definitely going through all possibilities, though, as it’s an important feature.

I actually cannot do this – I am not a part of the customer support team, which means I do not have the tools to look directly into player accounts, tickets, appeals, etc.

Thanks for the updates on this, will raise to the team

For any folks that may still be dealing with this, please be sure to submit a support ticket to appeal: Appeal a ban - Support | Amazon Games

We have staff on high alert with the number of increased comments around potential false bans we’ve been getting

My favorite part is the “giant” (normal sized…) chickens

There was a ticket filed on this, however I do not yet have a result to share on what the outcome will be

I would not expect these exact guidelines to stay in place – we are working on honing ban tools, and as processes improve over time it is likely that punishments will, too.

Just to give a small update, we have folks looking extremely closely at ban appeals, as the uptick in these reports is notable and being worked through. If you feel you have received a false ban, I highly suggest you submit a ticket for appeals vs going through live chat support: Appeal a ban - Support | Amazon Games

We have folks looking extremely closely at ban appeals, as the uptick in these reports is notable and being worked through. If you feel you have received a false ban, I highly suggest you submit a ticket for appeals vs going through live chat support: Appeal a ban - Support | Amazon Games

It hasn’t yet, that information will be broken down in the next set of patch notes

To clear some confusion here, we do not have a development team (or any game developers) from Amazon Games that work on Lost Ark, just publishing staff – Smilegate RPG remains the developer of the game, which means they are developing builds and patches for us just as they do for all other regions. We do work together as one team when it comes to discussing different topics and decisions for the game, but there isn’t anyone from Amazon Games that does direct development work for Lost Ark.

Folks can submit appeals if they think they’ve been falsely banned, but in the meantime we’re also launching some investigations as these reports increase. If you are able to send over Steam IDs to my direct messages, that may help us look into this, however I cannot at this time guarantee that your ban will be reversed (This is because I am not on the CS team, I cannot look into player accounts and I do not have the tools to make any changes, and I am just assisting in investigating player concerns)