Roxx

We’ve adjusted this and are going to test out a new time frame that we hope will be a bit more accommodating for EU players! Next week the Thankful Thursday drop will run Wednesday 3 PM PT - Thursday 11:59 PM PT (Wednesday at 11 PM UTC to Friday at 8 AM UTC). Let us know how this feels!

I have not seen anything that indicates the new Shadowhunter model will be implemented with this patch

I have not seen anything that indicates the new Shadowhunter model will be implemented with this patch

Appreciate this feedback! I will share it with the folks that work on the Twitch Drops and see if there’s anything we can do to make adjustments to make things feel a little better for other regions.

Thanks everyone – these are not happening as frequently now, but it looks like they haven’t resolved completely for some players. The team is still aware and investigating, and I apologize for the slow improvements on this issue.

EAC Disconnect is a different issue, and with the ban it sounds like something else is going on – would definitely reach out to Support!

Thanks everyone – these are not happening as frequently now, but it looks like they haven’t resolved completely for some players. The team is still aware and investigating, and I apologize for the slow improvements on this issue.

Thanks everyone, appreciate all the notes in this thread!

Heh, we have a couple specific things we can do for different aspects of the game that don’t require downtimes. That said, glad to see that players are reporting this has cleared up! We’ll continue to keep an eye out just in case.

A challenge here and something to keep in mind is that we are not the developers of the game; oftentimes when a large change or piece of feedback is given, the actionable thing we can do is deliver it to the dev team as a suggestion or player feedback. From there if it is acted upon, we can share more in future updates or when we have that information, but that is not always the case with every piece of feedback or content. With that in mind as well, we try to answer questions and gather information whenever we can, but the same situation applies; since we are working with a partner developer across the world from us, it often takes time for us to get these questions answered and messages ready to go.

All that aside, tons of great questions do get asked here! We don’t catch every single one as we’re only humans and it is not our only job to patrol the forums, but we should be getting someone fresh on board soon to help cover more questions with more consistency ...

Thanks everyone, appreciate the continued reports. I will make sure there are eyes on these as well as the team continues to work through the issue.

It looks like based on reporting and investigations less people are now experiencing disconnects but there’s an increase in lag. If you could let us know your experience and whether or not that’s accurate, it would be much appreciated!

For clarity, are you experiencing the ongoing disconnect issue, lag, or both since the last weekly update?

Thanks for the reports of this – we have confirmed with the dev team that we will be able to get a fix for the players that are still seeing this issue, but I do not yet have a timeframe for when this will be delivered. I’ll do my best to keep everyone posted!!

Thanks for the reports of this – we have confirmed with the dev team that we will be able to get a fix for the players that are still seeing this issue, but I do not yet have a timeframe for when this will be delivered. I’ll do my best to keep everyone posted!!

Thanks for the reports of this – we have confirmed with the dev team that we will be able to get a fix for the players that are still seeing this issue, but I do not yet have a timeframe for when this will be delivered. I’ll do my best to keep everyone posted!!

Yes, this will be included in the 11/16 update.

• Balance Update including:
  • Changes to the Legion Raid Hallucination Gear Set Effect
  • Class balance updates to the Berserker, Destroyer, Scrapper, Soulfist, Glaivier, Artillerist, Sharpshooter, Gunslinger, Machinist, and Arcanist .

Hey everyone! We pushed an update out that we hope will resolve this error for players. Please let us know if you continue to see this issue or if it clears up!!

L’équipe est au courant des problèmes actuels de déconnexion des serveurs dans le jeu dans certaines régions et travaille actuellement à remédier à cette situation. Nous apprécions les rapports et les détails fournis et nous tiendrons les joueurs au courant de l’évolution des choses.
Merci de votre patience !

Unserem Team ist bekannt, dass es in mehreren Regionen zu Problemen mit der Serververbindung gekommen ist, und arbeitet momentan an einer Lösung. Wir danken euch für euer Feedback und werden euch auf dem Laufenden halten. Danke für eure Geduld!