Ubi-Borealis

Ubi-Borealis



16 Jul

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I've merged together a couple of threads that discuss crashes happening consistently during the raid in Meldeburne. I apologise if any ongoing discussions have been disrupted by this merge. Creating a single thread helps us to keep all information and updates from an investigation in one place.

I have forwarded the reports that have been shared with us so far to the development team for further investigation. To help us take a closer look at this issue, can you please provide us with the following information:

  • What are your system specs? In particular, we'd like to know your CPU/GPU.
  • Where exactly do the crashes in Meldeburne occur? Is it always in the same spot, or random in the area?
  • What are your current in-game graphics settings? If you can provide us with an image, this will be very helpful.


Thank you to everyone who has taken the time to share their reports within the forums, and for those who have ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I've merged together a couple of threads that discuss crashes happening consistently during the raid in Meldeburne. I apologise if any ongoing discussions have been disrupted by this merge. Creating a single thread helps us to keep all information and updates from an investigation in one place.

I have forwarded the reports that have been shared with us so far to the development team for further investigation. To help us take a closer look at this issue, can you please provide us with the following information:

  • What are your system specs? In particular, we'd like to know your CPU/GPU.
  • Where exactly do the crashes in Meldeburne occur? Is it always in the same spot, or random in the area?
  • What are your current in-game graphics settings? If you can provide us with an image, this will be very helpful.


Thank you to everyone who has taken the time to share their reports within the forums, and for those who have ...

Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

I would be unable to speculate on what the additional data is, @caosck. If you have opened up a support ticket, a member of the team will be able to take a closer look at your system files and what additional data the game could be trying to install is. I'd recommend including what you've found out so far in your own investigation in your cases notes, as this could be helpful for further investigation.

Thanks! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @azullFR!

Thanks for sharing those images that show the missing stable hand in Hamtunscire! I've passed these along to the development team so they can take a closer look.

If we require any additional information from you, we'll reach out within this thread. In the meantime, please keep an eye out within the ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for providing us with some more information about this additional data download, @caosck.

As mentioned by my colleague @Ubi-Keo, I'...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Hawke0325!

I'm sorry to hear that some of the transmog options are missing for you. Would you be able to specify which specific designs are missing for you following TU 1.2.2? Are you missing all of the Raven Clan armour options?

I'm not familiar with their being a "merchant outfit" in-game. Are you referring to the Thrall gear set, or a different armour set?

Would you be able to also send us a video which shows that you're unable to select these gear designs when using the transmog system? I'd recommend uploading the video...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Hawke0325!

I'm sorry to hear that some of the transmog options are missing for you. Would you be able to specify which specific designs are missing for you following TU 1.2.2? Are you missing all of the Raven Clan armour options?

I'm not familiar with their being a "merchant outfit" in-game. Are you referring to the Thrall gear set, or a different armour set?

Would you be able to also send us a video which shows that you're unable to select these gear designs when using the transmog system? I'd recommend uploading the video...

Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Hawke0325!

I'm sorry to hear that some of the transmog options are missing for you. Would you be able to specify which specific designs are missing for you following TU 1.2.2? Are you missing all of the Raven Clan armour options?

I'm not familiar with their being a "merchant outfit" in-game. Are you referring to the Thrall gear set, or a different armour set?

Would you be able to also send us a video which shows that you're unable to select these gear designs when using the transmog system? I'd recommend uploading the video...

Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

You're welcome @azullFR!

If you have any further questions or concerns, please don't hesitate to reach out 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Imferael!

I'm sorry to hear that you're unable to start the drinking challenge in Croindene. Thank you for taking the time to share your report with us. The development team are aware of this issue occuring in game, and are looking into the issue further. We don't yet have any new updates to share from the investigation at this time.

I would recommend keeping an eye out within the ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @KBL007!

I've reached out to you in ...

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    Ubi-Borealis on Support Forums - Thread - Direct
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Comment
    Ubi-Borealis on Support Forums - Thread - Direct
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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

You're welcome, @Sir_Rudi! I've marked your solution as the correct answer to this topic.

If you have any further questions or concerns, please don't hesitate to reach out 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @bielik01!

Thanks for sharing an update with us. The development team has been able to reproduce this issue during their testing, and is investigating further. I'll let them know that Chieftains and Woe Bringers will give the correct XP, as this could be useful for their investigation into what is potentially causing this discrepancy in-game.

Thanks! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @bielik01!

Thanks for sharing an update with us. The development team has been able to reproduce this issue during their testing, and is investigating further. I'll let them know that Chieftains and Woe Bringers will give the correct XP, as this could be useful for their investigation into what is potentially causing this discrepancy in-game.

Thanks! 😊


15 Jul

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I've merged together a couple of threads about being unable to use the fishing line after building the Fishing Hut. Creating a single thread helps us to keep all information and updates from an investigation in a single place. I apologise if any ongoing discussions have been disrupted by this merge.

The development team are aware of this issue, and they are currently investigating further. If you have been affected by this issue, can you please provide us with some additional information:

  • When did this issue first occur? Was it immediately after building the fishing hut, or after carrying out another action?
  • Have you been able to use the fishing rope anywhere at all?
  • If you have any video footage which shows the issue in-game, please can you share it with us in this thread? This will be helpful for the ongoing investigation.


We can then pass these reports along to the development team for further investig...

Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I've merged together a couple of threads about being unable to use the fishing line after building the Fishing Hut. Creating a single thread helps us to keep all information and updates from an investigation in a single place. I apologise if any ongoing discussions have been disrupted by this merge.

The development team are aware of this issue, and they are currently investigating further. If you have been affected by this issue, can you please provide us with some additional information:

  • When did this issue first occur? Was it immediately after building the fishing hut, or after carrying out another action?
  • Have you been able to use the fishing rope anywhere at all?
  • If you have any video footage which shows the issue in-game, please can you share it with us in this thread? This will be helpful for the ongoing investigation.


We can then pass these reports along to the development team for further investig...

Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

I've merged together a couple of threads about being unable to use the fishing line after building the Fishing Hut. Creating a single thread helps us to keep all information and updates from an investigation in a single place. I apologise if any ongoing discussions have been disrupted by this merge.

The development team are aware of this issue, and they are currently investigating further. If you have been affected by this issue, can you please provide us with some additional information:

  • When did this issue first occur? Was it immediately after building the fishing hut, or after carrying out another action?
  • Have you been able to use the fishing rope anywhere at all?
  • If you have any video footage which shows the issue in-game, please can you share it with us in this thread? This will be helpful for the ongoing investigation.


We can then pass these reports along to the development team for further investig...

Read more