Ubi-Froggard

Hey,

Thanks for reporting this and both of you providing videos. I'll report this to the game team along with the links to the videos.

We'll let you know if the game team require any further information.

Hey @macri0071980

I'm not sure what you are asking here. Can you try to clarify what you mean please?

Hey @jozzak28

Sorry to hear you are having download issues. Had you maybe started the download previously or ran into an issue with the download before, or transferred the game files to the HDD before?

I would suggest to just delete all the files and start the download again to get it going, as I don't believe it should be taking up that much space.

Hey @shado85

I'm sorry to hear you haven't been able to unlock the Pat the Cat achievement.

Did you have your hood lowered / unequipped when you were trying to unlock this? If not, please try this.

Also, try shooting near the cats first.

Hey @archsh3riff

Please check the Microsoft article here for how to enable HDR. You can just change it to "No" instead of "Yes" to disable it.

There is also another tab near the top of the page in case you are on Windows 11 already too.

Hey @archsh3riff

Just to clarify, do you mean the button commands are showing up on the screen randomly or are you trying to fish and just nothing is showing in your hand?

Hey @archsh3riff

Is that not the cow in the grass at the bottom of the image?

Hey @brockf660

Welcome to the forums and I'm sorry to hear you are having an issue with The Sons of Ragnar quest.

Please could you record a video clip of this and upload it online to somewhere we can view it like YouTube, then send us a link to view this? 

We can then forward it on to the relevant teams to look into this. 

Hey @parlagulf

I'm sorry to hear you are having an issue with the mouse clicking outside of the game window on the other screen.

I had a search online for this and found a few suggestions that have worked for other games:

1) If you press alt+enter when you start up and right click on the other monitor before pressing alt enter again it seems to work.

2) Switching to windowed mode and back to full screen. Another says clicking a few times within the window in windowed mode, then go to full screen.

3) Alt-tab...

Hey @parlagulf

Thanks for the image and for the report. Do you know if he remained like this after leaving the area, fast travelling away and coming back, or coming back on another session?

Hey @archsh3riff

I'm sorry to hear that you are experiencing some issues with the controls. I'm not familiar with them on PC myself, so could you just confirm if this is after remapping controls yourself?

Hey @lusifernew

I'm sorry that you had the same issue too but glad it has finally progressed for you after multiple attempts.

Regarding other issues, please avoid bringing them up in threads that are unrelated, as we don't want to derail someones thread and to avoid having multiple conversations going on about multiple things in a thread, as it can get confusing and messy. If you need to discuss anything about other issues you have, please search for a thread that is about the same issue or create a new one.

Hey @valtrex28

I'm sorry to hear the mouse cursor is drifting off to your other monitor. We'll forward this suggestion on to the game team.

I don't suppose you would have, or be able to record, a video clip of this happening too could you? We could then add that to the report.

Hey @jalexdajazzer

I'm sorry to hear you are unable to access your save. This could have just been due to some server degradation earlier causing it to not be able to locate your save file in the cloud. It looks like the degradation is now over, so if you try logging out of Ubisoft Connect, back in again, then relaunching the game, and let us know if you are still unable to see your saves. If you can't, please let us know and we'll see if we can help restore them.

@amievil1974 If there's ever anything else we can help with, please feel free to create another thread on the forums

@xiceyxcheeksx No worries, if you have had the issue on multiple drivers already don't worry about trying it. If you have done all the other steps in the link that UbiStorm mentioned above, please could you...

Hey @s-skins-s

Sorry to hear you are having a connection issue. For this, please perform the connectivity troubleshooting found here first of all.

Regarding cheaters, players are banned from the game when caught by the anti cheat system. If you ever encounter anyone and wish to report them to us manually, please do so through a private message on one of the options below:

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Hey all,

Thanks for responding to the original @drunkpriesttt. You do need to reach out to us via one of the options below so we can try to get your character recovered. Please provide any information about that character (such as level, playtime etc.) when you do so.

Tickets & Live Chat

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@xiceyxcheeksx Thanks for the reply. Do you know (or can you check) if you have done any Windows updates or graphic driver updates since you were last able to play fine? If so, you could try undoing those back to the previous state it worked fine in, just to see if either of those would be causing a problem.