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@lolol934 Thanks for the video. I have created a new report of this happening and sent it to the game team so it can be looked into. We'll share any information on the forums about this when we can.
@lolol934 Thanks for the video. I have created a new report of this happening and sent it to the game team so it can be looked into. We'll share any information on the forums about this when we can.
Hey @talulaabouttown
Firstly, welcome to the forums and I'm sorry to hear that you are having disconnection issues. I will forward this on to the game team to keep an eye on. I understand you mention that it is the opponent that has the high ping, but I would still suggest to just run through the connection troubleshooting here just in case it helps with who you are being matched with.
@deathtocakl Thanks for the images and the list. I'll message the game team about this and see if I can get some clarification for you.
Hey @king8-savage
I'm sorry to hear you can't locate the other assignments. Can I just check what level you are please?
Hey @yunbeai
It sounds like you may be signed in to Ubisoft Connect with the wrong account. Please can you check and make sure it says you username "yunbeai" in the top corner?
Hey @papastrider
I'm sorry to hear you are having connection errors. Please can you go through the connectivity troubleshooting found here first of all.
If you still have an issue after this, please take screenshots of your port forwarding and reach out to us through one of the methods below so we can look into this further for you.
It would also be useful if you can send your system files (DX diag and MSINFO) so that we can look into it and try further troubleshooting with you.
You can find instructions on how to create the files and attach them to y...
Hi everyone,
Just for clarification, is it showing the download / starting it but just sitting at 0% progress or something? If so, can you let me know where the progress is stopping.
Or is it not showing any updates available but needs one to let you play?
Hey @neozac
You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?
Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on.
Hey @mrincoldblood
I'm sorry to hear you game is freezing sometimes. Game freezes can be caused by various things and won't necessarily happen on every computer. Please can you run through the steps found here if you are still having issues with it happening.
Hey @deathtocakl
Firstly, welcome to the forums. I was unable to find any information on if this is a bug or if it's intended. Would you be able to provide some examples in images or a link to a video showing what you are able to see and I can forward this on to the game team to try and find out for you.
Hey everyone,
Sorry to see you have some graphics issues. Can I just check if any of you have the game installed on a portable HDD / extended storage device, or is it on the console's main hard drive?
Hey @kinghentei
Welcome to the forums first of all. There has been an issue today on console since the update with missing characters and being unable to load in with progress being stuck at 9%. This is being worked on currently but please can you let us know if you still have the issue with loading in once this is resolved. We will post on this thread once it is.
Regarding the graphics issue, would you be able to take some screenshots or upload a ...
Hey @Mai-Sakurajima_
Firstly, welcome to the forums. Regarding your first 2 comments, these aren't things we at customer support would be able to answer as we don't have any input to the development of the game, so whatever the devs have decided to do with these in terms of buffing or nerfing them is their choice. I can pass on your feedback on these changes though.
For your 3rd point, could you just let me know which patch made a change to these not being available in PVP anymore? I can then try to find out if this was done on purpose or not, and if it ...
Hey everyone,
A tweet has been put out also but just to update you here too, we want to confirm that your characters and progression are NOT affected by this situation and will be accessible as soon as fix is deployed.
The dev team believe they have found the cause of the issue and no longer require us to forward affected account details on. If this changes, we'll let you know to start posting here again, but for now you can just wait for the fix to be applied.
If you have deleted your character fully by mistake, please reach out to our support team through one of the methods below so that we can get your character recovered manually:
Tickets & Live Chat:
...
Hey everyone,
I've merged all the threads into one to try and will be forwarding your account details on to the dev team in the report we have sent them. I apologise for any inconvenience caused and that I can't provide any further information at the moment. If they ask for any further information or when we have more information, we'll update this thread to request it.
Please mention which platform you are experiencing this one when posting to the thread and thank you for your patience whilst we are looking into this.
@pyrotekn1k Ah right OK. Would you be able to try reinstalling the game to a different drive if you have space on one and see if this improves anything?
Hey @xmdead
I'm sorry to hear you have been having crashing issues on both The Division 1 and 2. Are you getting any specific error codes / messages when you crash?
Hey @xlastovi
I don't have a list of server locations for this game unfortunately so I couldn't say if that is the case. I'll send a message to our game team and if it's possible to share this information I'll get back to you here to answer the question.
Hey everyone,
I have just merged 3 threads on this topic and we have reported this issue is back with the mission being brought back too. It was an issue before but was supposedly fixed from a patch, so hopefully we can get a quick fix for it again. In the meantime, @Killorio has shared a video above that shows a way to bypass the bug with some perseverance, so this may also help anyone else still stuck at this point. We'll let you know when we have any other updates on this.