Ubi-Froggard

Hey @jaybug79

Sorry to hear you are having an issue with this. I'm just trying to see if this is a known issue already. Can you just clarify, is it that the Trade Post appears as fully built, but not claimed? If so this is a known issue we have reported.

Hey @naxynpl

For these trophies to unlock on PS5, you should just need to:

Kill an NPC,
Equip Excalibur
Equip Mjolnir

Have you tried doing these actions again on PS5?

Hey @tibbs716

I'm sorry to hear your game written language is showing in Russian. We don't have any known issues of this happening for others too. Please can you go through the installation of the game again, and take screenshots, or record a video, showing that you have the language set to English during the installation and also in-game, as well as showing the Russian text. If we can show this issue to the game team, they can get this looked into further for you.

Hey @digitalcleaner

We are aware of an issue when levelling the Jomsviking Hall to level 4, the message displayed on the screen congratulates you for upgrading it to level 3.

Is this the same or different to what you are experiencing?

He @xxdeadeyexx8155

I'm sorry to hear the audio pack failed to download. Which platform are you trying to download it on please?

Hey @aei_vd

That's strange for it to not show. Did you definately redeem the code for that content on your Xbox account? Or did you share it with someone else that may have redeemed it?

If it was on yours, you would need to speak to Xbox support, as they can view what has been redeemed on your Xbox account. Unfortunately we can't see that.

Hey @nextcascade7547

I'm sorry you never got an email back. The issue should have been resolved from an update in October. I have forwarded your save and information provided to the dev team to look into this further.

Hey @luigispcrew

I have forwarded a copy of your save file on to the dev team to report ambianum is still locked for you, as it should have been resolved previously from an update.

Just as a note, please try and keep threads on topic to what the original post is about, City of Lights in this case. If you need any further updates, please create a separate thread for your issue.

Hey all,

I haven't seen this issue myself before but I just had a search to see if we have anything about this and found the dev team are aware that in Glowecestrescire there is 2 stables and only one stable vendor that looks after both of them, however, there are times when he is not at either stable. If this happens, he has been spotted at the festival in Glowecestre in one report that we received. If you ever encounter this too, or are unable to find him, please let us know and we can submit save files to them to help with their investigation.

Hey @depemy

I'm sorry to hear that's happening only on your original save file. I can try forwarding your save game to the dev team to have a look into this and see if they can get anything done to resolve it, but please be aware we can't guarantee this will be possible and it may still be quicker for you keep playing on your new save to catch up to where you were up to. Do you still have the save file and can you see a little cloud icon next to it in-game as shown in ...

Hey @adamskaonuro

Sorry to hear you didn't get a trophy. Can you just confirm the name of the trophy and clarify which Assassin's Creed game this is for please? I can then check to see if we are aware of any issues with that one or report it.

Hey @veico_cm

Thanks for the additional information. I have passed that along with copies of your save files to the dev team so they can look into this further.

Hey @guest-3axbmjqk

I have forwarded your most recent save on to the dev team to help with their investigation into this issue you are having.

Please let us know if the issue has resolved itself and you have been able to progress, or if you can remember anything else that you had done just before encountering the issue, just in case this helps them out with looking into it.

Hey @tolkyyn

The dev team have looked into your original issue and haven't been able to reproduce it. I've passed them copies of your save files in case this helps, but would you be able to provide any further information on what you had done first before the issue happened? If you can remember anything else like what you had done just beforehand etc. it might help them to reproduce it.

Hey @archsh3riff

The dev team have tried to reproduce the issue but haven't been able to, so I have passed them copies of your save files in case this helps them out.

They also asked if you can provide any further information on what you had done before syncing with the first point? The first point being the one before you find your crew.

Hey @rhyagell

The only way we can suggest is through the options setting in game that I guess you've probably already used I'm afraid:

• Open the Options menu in game. 
• Change to the Screen tab.
• Locate the General section.
• Adjust the Field of View slider to your preference.

If you have any feedback or suggestions to share on this if it doesn't adjust enough for you, I'd be happy to pass it on to the game team for consideration for the future.

Hey @troopercooper80

Thanks for getting back to me. Strange that it's only started happening recently but at least it isn't happening every time. The only other things I can think to check would be if you have the game installed on an external drive, to install it on the main HDD and see if that helps prevent it.

You can also try clearing the Xbox cache following the steps below:

Switch your Xbox Series X or S off via the controller or power off button on the console.
Unplug the power cable from its electricity source.
Wait at least two m...

Hey @sirvilhelmiii

Can you let me know the username of the Ubisoft account you play the game on please? It doesn't seem to be the one you have messaged on. Can you also double check your save game has the little cloud icon next to it in-game too?

Hey @troopercooper80

I'm sorry to hear the game is crashing on startup sometimes. Can I just check if you are using the Xbox's quick resume feature, or do you turn off the game and console completely when you finish playing?

Also, do you get a specific error message or error code when it crashes?